I need serious help!

[mikey]

Following a recent hit on my pc from several files
infected with viruses, the desktop background is now white.

I Try to change desktop background via control
panel/Appearance and Themes - the Display
Properties/Desktop tab is available but i cant do anything but change
the color.
i see a bunch of my destop pictures but can not click them i also see a
html file that says Desktop.
I searched for the file and nothing has come up.
my desired desktop background is momentarily visible during windows
shutdown.

I have norton and it did say i had a virus but i got rid of it and im
really not sure what else to do at this point. i searched for similar
problems but can not find them

If you can help me Email me at (e-mail address removed)

Thank you Mikey

 

[Malke]

Following a recent hit on my pc from several files
infected with viruses, the desktop background is now white.

I Try to change desktop background via control
panel/Appearance and Themes - the Display
Properties/Desktop tab is available but i cant do anything but change
the color.
i see a bunch of my destop pictures but can not click them i also see
a html file that says Desktop.
I searched for the file and nothing has come up.
my desired desktop background is momentarily visible during windows
shutdown.

I have norton and it did say i had a virus but i got rid of it and im
really not sure what else to do at this point. i searched for similar
problems but can not find them

Sorry, no free email support. Asked here, answered here for the benefit
of all.

Here's how to get rid of the desktop warning being displayed by malware.
Go to the Display applet in Control Panel and look on the Desktop tab.
Click on Customize Desktop, and then click on the Web tab. You will see
that there are checkmarks next to "My Current Home Page" and probably
"Lock Desktop Items". Uncheck these. By highlighting the "My Current
Home Page" and clicking on the Properties button, you will be able to
determine the name of the file that is the message. It might be called
something like "security.html" or the like.

Click Apply and OK out when you've made your changes. Then you want to
find the *.html malware file and delete it.

If you can't enable desktop backgrounds after a virus, MVP Kelly Theriot
has a fix. Look under Wallpaper-Desktop-Disable Changing here:

http://www.kellys-korner-xp.com/xp_w.htm

Make sure your computer is 100% virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke

 

[mikey]

i have done what you told me to but no changes have occured....
any other ideas?

 

[Malke]

i have done what you told me to but no changes have occured....
any other ideas?

What exactly did you do? If you followed all the steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

to clean up your computer and still were not successful, either:

1. Run HijackThis and post your log to one of the forums listed on the
website above (not here, please); or

2. Take your machine to a professional computer repair shop (not your
local version of BigStoreUSA).

Malke