I need Help

  • Thread starter Thread starter Larry
  • Start date Start date
L

Larry

I have a random popup that i cant stop,when it does come up it seems to know
what i was looking at,like when i was looking for registry cleaner it popped
up and showed me one,any help would be great.
 
I have a random popup that i cant stop,when it does come up it seems to know
what i was looking at,like when i was looking for registry cleaner it popped
up and showed me one,any help would be great.
Click to expand...


To eliminate questions and guessing, please provide additional
information about your system.

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
the information back here.

There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.


Perform some scans for malicious software, then fix any remaining
issues:

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.
 
Larry said:
I have a random popup that i cant stop,when it does come up it
seems to know what i was looking at,like when i was looking for
registry cleaner it popped up and showed me one,any help would be
great.
Click to expand...

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Continue by fixing your Windows Update system...

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.
 
you may have a startup
program that is loaded
into memory and spying
on your activities.

my first try would be to
open the msconfig and
disable all your startups
except for the one anti
virus program.

then reboot and see if
the pop disappears.

incidentally, what all
anti virus and anti spyware
programs do you have
being loaded.

some anti spywares are
spywares themselves.

--------------

another method you can
try is to open the task mgr
and keep it opened up as
you use the computer.

it is highly likely that the
pop up will have a process
that goes to the top of the
list.


--
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DatabaseBen, Retired Professional
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