I have empty icons. How do I make them full again?

[Guest]

I open up powerpoint 2003 and go to format>slide layout or format>slide
design and a task pane appears on my right but the icons that show a preview
of templete do not show up. They show up as a blank template. I put my
mouse pointer over the icon and an arrow pointing down shows up, but no icon
preview. The problem goes away when I close out of powerpoint and reopen
powerpoint. Also, the computer is on Active Directory.

I have tried uninstalling and reinstalling the Office 2003 and I have tried
web updates. These do not work.

Anyone have any ideas?

AWK

 

[Ute Simon]

I open up powerpoint 2003 and go to format>slide layout or format>slide

design and a task pane appears on my right but the icons that show a
preview
of templete do not show up. They show up as a blank template. I put my
mouse pointer over the icon and an arrow pointing down shows up, but no
icon
preview. The problem goes away when I close out of powerpoint and reopen
powerpoint. Also, the computer is on Active Directory.

I have tried uninstalling and reinstalling the Office 2003 and I have
tried
web updates. These do not work.

Please make sure that Service Pack 2 for Office 2003 is installed. If the
previews still don't show up, search on the graphic card manufacturer's
homepage, whether new drivers are available. And/or reduce hardware
acceleration for your screen in Windows settings.

Best regards,
Ute

 

[Echo S]

If what Ute suggests doesn't take care of it, you'll probably have to call
MS product support. Unfortunately, we haven't been able to track down the
cause here on the newsgroup. You're welcome to review previous threads about
this, though: http://tinyurl.com/q72je http://tinyurl.com/sy8he
http://tinyurl.com/noxg5 and also
http://www.rdpslides.com/pptfaq/FAQ00779.htm