I can Send mail but I can not receive mail in Outlook 2000

[Guest]

For some reason I can now only Send mail from OL 2000. I can't Receive mail.
There is nothing about my system that is new in terms of hardware or
software. That is I've been using XP Home for months, I have the same
antivirus software (Norton), etc.

To try to resove the issue I have done the following:

Ran the Detect and Repair utility from Help
Ran the Repair utility from the CD
Control Panel, Add/Remove, Remove Outlook. Reinstall OL. (when I
reinstalled, my folder tree and all mail was there, so it seems that
Remvoving didn't remove everything)
Turn off Firewall
Turn off antivirus
Created new Personal Folder at the suggestion of a friend. However, the
original Personal Folder is still there, so I don't know if I need to move
all the folders from the original to the new one. Also, I don't know how to
delete the duplicate folder.

I can only read mail by going to my DSL ISP, Verizon, and read the mail on
the server. I can't download it to Outlook. OL is confgured to go to Verizon
every x minutes (10 or so), check for mail and download it automatically,
but, obviously, it's not doing that now.

I would appreciate any help to resolve this issue.

Thanks.

 

[Guest]

Your incoming server setting is probably wrong. Go to your ISP's web site or
call them and get the exact setting.

 

[Guest]

Thanks, Mary, for your prompt reply. I was interupted as I was finishing my
original post and forgot to add that I did check the settings. They were
correct but I called tech support at Verizon to confirm.

 

[Jeff Stephenson [MSFT]]

What happens when you try to receive? Any error messages? This may be a
Norton problem - see
http://service1.symantec.com/support/sharedtech.nsf/docid/2002071214223706.