I can receive email but cannot send it.

[Guest]

Yesterday I tried to send emails and I got an error message. I could receive
but not send. I tried all the usual things several times: turned off the
computer, turned off my router and cable modem, checked all my connections,
started fresh. The problem persists. Is this a problem with Outlook?

 

[Debbie]

I've go the SAME problem. My error number is 554, and ISP
says it is not them. Tried the same things, and also
deleted and re-added my accounts, and added updates.
Nothing worked (yet). Any ideas?

 

[Brian Tillman]

Yesterday I tried to send emails and I got an error message. I could
receive but not send. I tried all the usual things several times:
turned off the computer, turned off my router and cable modem,
checked all my connections, started fresh. The problem persists. Is
this a problem with Outlook?

Make suer you''re properly authenticating to your outgoing server. Since
you didn't think it was important to state your Outlook version, no one can
tell you exactly how to do that.

 

[Shah]

CHECK your SMTP server address.. It sounds ike you have entered a WRONG
SMTP server address...

 

[Guest]

Is an SMTP server address 3 numbers.3numbers.3numbers.2numbers? If so, both
my POP3 and STMP have always been the same.

CHECK your SMTP server address.. It sounds ike you have entered a WRONG
SMTP server address...

 

[Guest]

Here is the error message I get.

unable to connect to server.(accountname) SMTP Servernumbers which
comply with the same settings I've had since April) Error number 0x800ccc0e

CHECK your SMTP server address.. It sounds ike you have entered a WRONG
SMTP server address...

 

[Brian Tillman]

Is an SMTP server address 3 numbers.3numbers.3numbers.2numbers?

No. It can be xx.x.x.xxx as well. Each octet can be in the range 0 to 255
(with some exceptions). It can also be a fully qualified domain name, like
smtp.somemachine.somedomain.com or .net. In fact, a FQDN is much much more
common than a specific IP address. The latter will always work. The
former, though, may not. Suppose, for example, your ISP's SMTP router is
named "smtp.bigdomain.net" and, up until now, the IP address for that
machine has been 62.1.16.4. Now suppose that your ISP wishes to use a
bigger, faster machine for mail routing. One thing they might do is to
modify their Domain Name Service (the service that maps FQDNs to IP
addresses) to make "smtp.bigdomain.net" point to the IP address of that
bigger, faster machine, say 62.1.16.10. If you're using a FQDN in your
account settings, your email keeps working. If you have the IP address of
the old machine in your account settings, your mail stops working and you'll
have no idea why.

 

[Brian Tillman]

Here is the error message I get.

unable to connect to server.(accountname) SMTP Servernumbers which
comply with the same settings I've had since April) Error number
0x800ccc0e

Use Google to locate that error. Perhaps one of the articles it finds will
help. Here's the link:
http://www.google.com/search?hl=en&ie=UTF-8&q=0x800ccc0e&btnG=Google+Search

 

[Guest]

Has anyone having this problem just downloaded SP2? I think that SP2 is
causing this problem. I an receive but I cannot send email. I think that SP2
blocks messages at Port 25 (SMTP default).

 

[Brian Tillman]

Has anyone having this problem just downloaded SP2? I think that SP2
is causing this problem. I an receive but I cannot send email. I
think that SP2 blocks messages at Port 25 (SMTP default).

First you have to ascertain if that is the case. I doubt it, but perhaps.
If it is, you should be able to add Outlook and/or that port as an exception
to the firewall.

 

[JACQSTER65]

I am having a similar problem with Microsoft Outlook
(2000) - except I can send but can't receive - it all
worked fine until the other day , and I didn't change
anything - did you solve your problem and how - please?

Jacqster

 

[Guest]

I'm using Outlook 2002 SP2 - I'm having the same problem as JACQSTER65 -
can't receive "unable to connect to incoming mail server" no problems and no
changes that I'm aware of (I have autoupdate for Windows so maybe there was
an update I don't know about) I have double a triple checked the mail server
and I can ping it with no problem. If there's no email in the account not
problem -it only stops working when there is email in the account (POP3)

 

[Brian Tillman]

I'm using Outlook 2002 SP2 - I'm having the same problem as
JACQSTER65 - can't receive "unable to connect to incoming mail
server" no problems and no changes that I'm aware of (I have
autoupdate for Windows so maybe there was an update I don't know
about)

Windows XP SP2 can product this if you don't configure the firewall
properly.

 

[Guest]

I have outlook 2003 with same problems as above; when you say configure SP2
do I just add hte program outlook?

 

[Brian Tillman]

I have outlook 2003 with same problems as above; when you say
configure SP2 do I just add hte program outlook?

Yes. I don't guarantee that will solve the problem, but it's one thing that
can lead to it.

 

[Guest]

Thanks Brian, it seems to have worked; I just added outlook under the
security/firewall. so, so far so good. thanks

 

[Guest]

I have the same problem. What is SP2?

Yes. I don't guarantee that will solve the problem, but it's one thing that
can lead to it.

 

[Guest]

SP2 is the Windows XP service pack two which has a new security feature with
a firewall. If you have XP then your automatic update should have detected
it.

 

[Guest]

I have Outlook 2003 Ver 11.0 running on windows XP Pro SP1
I can receive but can't SEND from one of the 4 email accounts I'm using.
I've checked "My outgoing server (SMTP) requires authentication." and "Use
same settings as my incoming mail server". When I try to send a "Test
Message" during account setup, I receive the following error:
"Send test email message: The specified server was found but there was no
response from the server. Please verify that the port & SSL information is
correct. To access these settings, close this dialog, then click More
Settings & click on the Advanced Tab."
I've tried checking & unchecking the SSL check box for both the Incoming &
Outgoing server, and it doesn't fix the problem.

You've mentioned listing Outlook in the Firewall as a possible fix to
resolve this issue. Can you tell me how to do that?

 

[Guest]

Denise,
I am only aware of these firewall setting in the SP2. I think it was
something "new" that they added. I could be wrong, but I don't recall having
this option when I had SP1. did you try to see if it worked in outlook
exress?