I am trying to install the personal folders backup add-in.

[Guest]

Ok here we go again...

I'm trying to install the Outlook 2003 .pst backup utility. I get a message
that it's already installed when it clearly isn't. I tried to remove it and
I get a message directing me to remove the "old" pst backup utility using
add/remove programs. Surprise surprise - it's not listed. Why oh why does
Microsoft allow glitches like this to persist for years??!!

AAArrrrrgh!! It's not installed on this user's machine!!!

Help!! (please don't "dumb down" replies)

Frank Boyle
VERY frustrated systems administrator

 

[DL]

Have you done a search for outbak.dll?
maybe located in c:\program files\microsoft
office\office11\addins\outbak.dll
Also located in the registry.

 

[Guest]

Yes, deleted them and the registry keys but the problem still persists. I
have given up. On that workstation I'll just manually copy & past the pst
file to back it up.

 

[DL]

seems a bit odd, I would have thought that meant there was still a registry
entry lurking, but as your admin I'm sure you've done a thorough hunt

 

[Brian Tillman]

I'm trying to install the Outlook 2003 .pst backup utility. I get a
message that it's already installed when it clearly isn't. I tried
to remove it and I get a message directing me to remove the "old" pst
backup utility using add/remove programs. Surprise surprise - it's
not listed. Why oh why does Microsoft allow glitches like this to
persist for years??!!

Add it in by clicking Tools>Options>Other>Advanced Options>COM Add-Ins>Add,
browse to the outbak.dll file, select it, and click OK. You'll be back in
business.

 

[Milly Staples [MVP - Outlook]]

You cannot install the Personal Folders Backup add-in for Outlook 2000 or
for Outlook 2002
http://support.microsoft.com/kb/810932/en-us


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Frank Boyle asked:

| Ok here we go again...
|
| I'm trying to install the Outlook 2003 .pst backup utility. I get a
| message that it's already installed when it clearly isn't. I tried
| to remove it and I get a message directing me to remove the "old" pst
| backup utility using add/remove programs. Surprise surprise - it's
| not listed. Why oh why does Microsoft allow glitches like this to
| persist for years??!!
|
| AAArrrrrgh!! It's not installed on this user's machine!!!
|
| Help!! (please don't "dumb down" replies)
|
| Frank Boyle
| VERY frustrated systems administrator