Hyperlinks don't work when emailing attachment

[DG]

I have an excel spreadsheet that has hyperlinks to files on a network drive
file:///\\ktcserver\data_entry\Pending.xls. When I email this (internally)
as an attachement in Outlook, the receivers can't follow the link. It
points to the Temporary Internet Files\OLKC\....

What do I have set wrong? It worked last week.

FYI the file is password protected. I sent it to myself and tried opening
read only and with the write password. No difference.

Any help would be great.

Dan

 

[Dave Peterson]

A few people have said that this has stopped a similar problem from occurring.
Maybe it'll help you--but you'll have to test it to make sure.

In xl2003 menus:
File|Properties|Summary Tab|Hyperlink Base
change it to C:\
(something that's always available)

In xl2007:
Click on the Office button
Choose Prepare, then properties.
Then use the arrow on the Document Properties dropdown
Choose Advanced Properties
And then change the hyperlink base on the Summary tab.

 

[Dave Peterson]

A few people have said that this has stopped a similar problem from occurring.
Maybe it'll help you--but you'll have to test it to make sure.

In xl2003 menus:
File|Properties|Summary Tab|Hyperlink Base
change it to C:\
(something that's always available)

In xl2007:
Click on the Office button
Choose Prepare, then properties.
Then use the arrow on the Document Properties dropdown
Choose Advanced Properties
And then change the hyperlink base on the Summary tab.

 

[DG]

Thanks I'll try tomorrow.

A few people have said that this has stopped a similar problem from
occurring.
Maybe it'll help you--but you'll have to test it to make sure.

In xl2003 menus:
File|Properties|Summary Tab|Hyperlink Base
change it to C:\
(something that's always available)

In xl2007:
Click on the Office button
Choose Prepare, then properties.
Then use the arrow on the Document Properties dropdown
Choose Advanced Properties
And then change the hyperlink base on the Summary tab.

 

[DG]

Thanks I'll try tomorrow.

A few people have said that this has stopped a similar problem from
occurring.
Maybe it'll help you--but you'll have to test it to make sure.

In xl2003 menus:
File|Properties|Summary Tab|Hyperlink Base
change it to C:\
(something that's always available)

In xl2007:
Click on the Office button
Choose Prepare, then properties.
Then use the arrow on the Document Properties dropdown
Choose Advanced Properties
And then change the hyperlink base on the Summary tab.

 

[Dave Peterson]

Please post back with your results--good or bad.

Thanks.

 

[Dave Peterson]

Please post back with your results--good or bad.

Thanks.

 

[DG]

Dave,

It did not work. Now the path says C:\data_entry\Pending.xls.

I even saved it out of my email to my desktop and received the same result.

Any other ideas?

Dan

 

[DG]

Dave,

It did not work. Now the path says C:\data_entry\Pending.xls.

I even saved it out of my email to my desktop and received the same result.

Any other ideas?

Dan

 

[Dave Peterson]

You did fix the hyperlinks to point back at the UNC path before you tested,
right?

If you didn't, try testing that first.

Another way is drop the Insert|hyperlink version and replace them with the
=hyperlink() worksheet function.

=hyperlink("file:///\\ktcserver\data_entry\Pending.xls","Click Me")

If you don't like that, you could actually fix the hyperlinks each time excel
opens the workbook.

You could use the code from David McRitchie's site to get started:

http://www.mvps.org/dmcritchie/excel/buildtoc.htm
look for:
Fix Hyperlinks (#FixHyperlinks)

If you're new to macros:

Debra Dalgleish has some notes how to implement macros here:
http://www.contextures.com/xlvba01.html

David McRitchie has an intro to macros:
http://www.mvps.org/dmcritchie/excel/getstarted.htm

Ron de Bruin's intro to macros:
http://www.rondebruin.nl/code.htm

(General, Regular and Standard modules all describe the same thing.)

Dave,

It did not work. Now the path says C:\data_entry\Pending.xls.

I even saved it out of my email to my desktop and received the same result.

Any other ideas?

Dan

 

[Dave Peterson]

You did fix the hyperlinks to point back at the UNC path before you tested,
right?

If you didn't, try testing that first.

Another way is drop the Insert|hyperlink version and replace them with the
=hyperlink() worksheet function.

=hyperlink("file:///\\ktcserver\data_entry\Pending.xls","Click Me")

If you don't like that, you could actually fix the hyperlinks each time excel
opens the workbook.

You could use the code from David McRitchie's site to get started:

http://www.mvps.org/dmcritchie/excel/buildtoc.htm
look for:
Fix Hyperlinks (#FixHyperlinks)

If you're new to macros:

Debra Dalgleish has some notes how to implement macros here:
http://www.contextures.com/xlvba01.html

David McRitchie has an intro to macros:
http://www.mvps.org/dmcritchie/excel/getstarted.htm

Ron de Bruin's intro to macros:
http://www.rondebruin.nl/code.htm

(General, Regular and Standard modules all describe the same thing.)

Dave,

It did not work. Now the path says C:\data_entry\Pending.xls.

I even saved it out of my email to my desktop and received the same result.

Any other ideas?

Dan

 

[DG]

Actually I checked it but it didn't need changing. The original is on the
same network path that the hyperlinks point to.

I did a test. Created a new spreadsheet called hyperlink test.xls which
resides on the network drive. In cell A1 I typed "hello" and inserted a
hyperlink to a word document on the network drive. Saved and closed the
file.

Opened up the file. Hovered over the link and it was correctly pointing to
the network drive and document. I clicked it and the word document opened.
I closed the document. Then I did as you suggested and went to File --
Properties -- Summary Tab and entered C:\ in the Hyperlink base field.
Clicked OK. Hovered over the hyperlink now and it shows
File:///C:\phonelist.doc. So it changes it imediatly.

I know macros and understand the =hyperlink() function. The problem is, I'm
not the one linking. Her is how I resolved the problem. Email the user and
advised that if the file/spreadsheet is out on the network there is no need
to send the spreadsheet in an email. email a link to the spreadsheet. That
will ensure that her people are seeing the correct file and it saves space
in my exchange server.

Thanks for your help.

Dan

 

[DG]

Actually I checked it but it didn't need changing. The original is on the
same network path that the hyperlinks point to.

I did a test. Created a new spreadsheet called hyperlink test.xls which
resides on the network drive. In cell A1 I typed "hello" and inserted a
hyperlink to a word document on the network drive. Saved and closed the
file.

Opened up the file. Hovered over the link and it was correctly pointing to
the network drive and document. I clicked it and the word document opened.
I closed the document. Then I did as you suggested and went to File --
Properties -- Summary Tab and entered C:\ in the Hyperlink base field.
Clicked OK. Hovered over the hyperlink now and it shows
File:///C:\phonelist.doc. So it changes it imediatly.

I know macros and understand the =hyperlink() function. The problem is, I'm
not the one linking. Her is how I resolved the problem. Email the user and
advised that if the file/spreadsheet is out on the network there is no need
to send the spreadsheet in an email. email a link to the spreadsheet. That
will ensure that her people are seeing the correct file and it saves space
in my exchange server.

Thanks for your help.

Dan