HP Photosmart 145

[Jackiemum]

Can anyone help me here please.........
A friend of mine bought a Photosmart 145 which stated it was compatible with
Windows 98 - which he has.
I tried for several hours to get it to work - prints from the card reader
and can print from the printer toolbox via the PC - testing etc. But when
trying to print from the software it cannot find the printer and causes a
page fault in HPQPOS08.EXE. (This is the digital imaging software file).
I tried installing it on my P.C. which is also 98 SE and it did the same.
Downloaded the updated software - even worse.
My partner installed it on his XP machine and it worked fine.
After extensive searches and then contacting HP technical support - they now
tell me it never was compatible with Win 98 - and we should upgrade to XP
because Win 98 is no longer supported by Microsoft!
This printer is advertised and sold as being compatible with Win 98 - and as
for advising us to upgrade just because their printer won't work I thought
was well out of order! Obviously my friend has taken the printer back to
the store - but are HP allowed to do this? I have spent many hours on this
and their tech phone calls are not free. I know we are not the only ones to
have been caught out like this as they know it is an issue with Win 98. Is
this against trading standards rules?

Thanks in advance for any replies,

Jackie

 

[Cerridwen]

Can anyone help me here please.........
A friend of mine bought a Photosmart 145 which stated it was
compatible with Windows 98 - which he has.
I tried for several hours to get it to work - prints from the card
reader and can print from the printer toolbox via the PC - testing
etc. But when trying to print from the software it cannot find the
printer and causes a page fault in HPQPOS08.EXE. (This is the
digital imaging software file).
I tried installing it on my P.C. which is also 98 SE and it did the
same. Downloaded the updated software - even worse.
My partner installed it on his XP machine and it worked fine.
After extensive searches and then contacting HP technical support -
they now tell me it never was compatible with Win 98 - and we should
upgrade to XP because Win 98 is no longer supported by Microsoft!
This printer is advertised and sold as being compatible with Win 98 -
and as for advising us to upgrade just because their printer won't
work I thought was well out of order! Obviously my friend has taken
the printer back to the store - but are HP allowed to do this? I
have spent many hours on this and their tech phone calls are not
free. I know we are not the only ones to have been caught out like
this as they know it is an issue with Win 98. Is this against
trading standards rules?

Thanks in advance for any replies,

Jackie

You've visited the website and downloaded all relevant updates, I trust?

 

[Jackiemum]

You've visited the website and downloaded all relevant updates, I trust?

Did all I possibly could before ringing tech support - downloaded the
updated software (that was worse) downloaded the via file for the USB that
was suggested (made no difference) and did all the Windows updates. Did a
Google search and found others who had exactly the same problem - with no
solution.

Jackie