HP Officejet D155Xi -- Can't be Repaired

[NJ Stark]

I purchases an HP Officejet D155Xi about 18 months ago and was happy
with the quality and performance of the device. Then, about two months
ago (shortly after the one-year warantee expired), the scanner/copier
stopped working. I called two separate HP repair houses. Both of them
confirmed the scanner-laser was kaput and needed to be replaced.
However, HP has a policy that all HP Officejet D155Xi must be repaired
in-house and the field repairmen were not allowed to do it. They
couldn't do it even if they wanted, because HP wouldn't sell them the
parts.

OK, I pack the thing up and send it to in-house repair (via the local
Radio Schack). Two weeks later the HP in-house repair people phone me
with the news that the scanner/copier portion of the all-in-one device
cannot be fixed. However, they are happy to sell me a refurbished
device for $277.50 with a 30-day warantee.

My recommendation: do not buy this printer. It will stop working
shortly after the warantee expires and HP will not repair it.

 

[Cari \(MS-MVP\)]

Maybe one of the rare cases where an extended warranty would have come in
handy.

 

[Miss Perspicacia Tick]

Maybe one of the rare cases where an extended warranty would have
come in handy.

Will said you tried to contact me - the address you have for me is valid and
working.

 

[Guest]

I purchased an HP psc 1350 all in one printer...they sell for about $130.00.
it works fine and has several photo options on the front cover if your are
into digital photography.

best regards,
pockets