HP C4385 All-in-One Scanner, Printer Copier & Norton Internet Security Problem

[BPC]

I have my HP C4385 Photosmart All in One (scanner, printer, copier)
connected to my computer via its built-in wireless 802.11g connection. I can
print to it via the wireless connection while running my antivirus software,
but I can not scan. When I attempt to scan, I get a message telling me that
"hpqscnvw has stopped working." If I disable my firewall, I can scan and the
picture will be transferred to my computer automatically. I have tried
searching for "hpqscnvw" but that file is not found on my computer. I guess
what I really need to know is which program or .dll I need to include in the
list of programs the firewall will allow to access the internet so my
scanner can transfer pictures back to my computer.

I am running Windows Vista on a brand new HP desktop with 3gb of RAM.

Any ideas anyone?

 

[rbwilson]

This may not help, but I thought I would pass along my experience. I am
using an HP C7280 All in One, using MS Vista Home Premium OS. It is also a
802.11g wireless device. I have had about 90% success in scanning using the
HP Digital Imaging software. The rest of the time, I have had crashes of
hpqscnvw.exe, with the message "hpqscnvw has stopped working." I suspect you
are not having problems with a firewall - that wouldn't cause failure of the
hpqscnvw.exe, just lack of response. In my case, that executable is located
at C:\Program Files\HP\Digital Imaging\bin. Have you run HP Update, to make
sure you have the latest HP software? My hpqscnvw.exe is version 9.0.0.108

 

[mezzas]

I am also having this problem with a HP Scanjet 3800 & vista. It has
been running fine for the last 4 weeks and now suddenly I can't use my
scanner at all, I just keep getting the message "hpqscnvw has stopped
working".
I've checked for ugrades and I am all up to date...
Very annoying!

 

[werdman]

I am also having this problem with a HP Scanjet 3800 & vista. It has
been running fine for the last 4 weeks and now suddenly I can't use my
scanner at all, I just keep getting the message "hpqscnvw has stopped
working".
I've checked for ugrades and I am all up to date...
Very annoying!

I have a 4370 Scanjet - it also stopped working with same error msg.

 

[CSM1]

I have a 4370 Scanjet - it also stopped working with same error msg.

Can you roll back to an earlier time in System restore?

You may be able to remove the latest Windows Updates, that may have caused
this problem.