HP 722c printer blurred and smeared since XP

[Helene]

An elderly friend of mine just had XP installed on his older Compaq
computer. He is still using the HP 722c printer he used with win 98. Since
installing XP all his copies are blurred and smeared. We have cleaned the
heads, aligned the cartridges, changed the cartridges, checked for new
drivers (he has the latest), and deleted and reinstalled the printer.
Nothing we've tried has helped. I'd appreciate any help you can give me with
this. I'm at a loss because I have a new Dell with XP and my 722c printer
works just fine.

Helene

 

[Victor D.]

Read this and do all the steps to completely remove all drivers then
reinstall drivers with printer DISCONNECTED from the computer:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[Helene]

Thanks Victor, I will try to get up there in the next few days and give it a

try. I'm going to take my printer up and try it first to rule out whether

his printer could have just gone bad for some reason. If my printer doesn't

work either, we'll know for sure it's the drivers or something with his

computer.

I appreciate the help, and I'll let you know how I make out.

Helene

 

[Helene]

Victor, I went to the website and followed the directions step by step. The
printer was still messed up. I thought maybe I had missed something, so I
did it again. Still nothing. So I deleted the printer and all drivers and
software, disconnected the printer cables, and uninstalled xp. Then I
reinstalled and then reinstalled and connected the printer. It is still
messed up. I thought maybe being connected through the scanner (Visioneer
5300, which is also not compatible with xp) was the problem, so I connected
the printer directly through the computer. Still nothing. After six hours
we're still nowhere. Do you have any other ideas? I really appreciate your
taking the time to help me.

Helene

 

[Victor D.]

Have you ran a test page and did it come out clear?

Being connected through the scanner will mess up the printers bi directional
communication. If you tried printing through scanner after you reinstalled
the drivers, then try uninstalling the drivers one more time then reinstall
drivers and connect printer directly to computer and see if this works if
you haven't already.

 

[Cari \(MS MVP\)]

XP does not support piggy-backing parallel port devices. BOTH scanner and
printer will have to be uninstalled in order to get it working correctly
again. And only ONE of them can be reinstalled...unless you want to move
one (or preferably both) to USB devices which may involve purchasing new
hardware.

 

[Helene]

Yes, I did run a test page. That had all kinds of things missing and some
garbled. The colors were wrong too. I already ried uninstall/install/connect
directly to computer. That didn't work either.

Helene

 

[Helene]

I have XP on my new Dell, and have the same configuration as my friend
except I have Visioneer 3000 scanner and he has Visioneer 5300. My is piggy
backed also. Everything works fine even though XP warned the scanner might
not. Was it because mine was a new install of xp?

Helene

 

[Helene]

Just wanted to let you all know that we have concluded the printer itself is
bad. My friend is going to buy a new one. Thanks so much for the help.

Helene

 

[Victor D.]

After you mentioned the test page was bad, I was contemplating on asking if
by chance the ink cartridges were installed backwards? Glad you figured it
out. Much time spent looking though. bummer.

 

[Victor D.]

After you mentioned the test page was bad, I was contemplating on asking if
by chance the ink cartridges were installed backwards? Glad you figured it
out. Much time spent looking though. bummer.

 

[Helene]

It is a bummer. The good news is that I've been hoping to one day get an all
in one, and now I have a good excuse. Especially since my scanner is not
recommended to be used with XP either.

Helene

 

[Cari \(MS-MVP\)]

On behalf of us all... could we please make a suggestion that no matter how
cheap they are that you look at ALL the manufacturers models and not just at
Lexmark! Happy Hunting!

Cari
www.coribright.com

 

[Helene]

Thanks for the advice. I will research carefully before I buy.

Helene

 

[Will Denny]

Hi Helene

There is a very good hint in Cari's posting!!

--

Will Denny
MS-MVP Windows - Shell/User


| Thanks for the advice. I will research carefully before I buy.
|
| Helene
|
| | > On behalf of us all... could we please make a suggestion that no matter
| how
| > cheap they are that you look at ALL the manufacturers models and not just
| at
| > Lexmark! Happy Hunting!
| >
| > Cari
| > www.coribright.com
| >
| > | > > It is a bummer. The good news is that I've been hoping to one day get an
| > > all
| > > in one, and now I have a good excuse. Especially since my scanner is not
| > > recommended to be used with XP either.
| > >
| > > Helene
| >
| >
|
|

 

[Cari \(MS-MVP\)]

I was being tactful!

Cari
www.coribright.com

Hi Helene

There is a very good hint in Cari's posting!!

 

[Will Denny]

So was I - even more so!!

--

Will Denny
MS-MVP Windows - Shell/User


| I was being tactful!
|
| Cari
| www.coribright.com
|
| | Hi Helene
|
| There is a very good hint in Cari's posting!!
|
| --
|
| Will Denny
| MS-MVP Windows - Shell/User
|
|

 

[Victor D.]

I thing you should of been more direct. I think Helene didn't really know
what you meant! But there is always a maybe?

 

[Helene]

Ok, I'm listening!!! LOL. Should I look harder at the other printers and not
so much at Lexmark? I've never had a Lexmark, so don't know too much about
them. I really appreciate the insight of you folks with more experience.

Helene

 

[Victor D.]

Yes!

Maybe Canon

Ok, I'm listening!!! LOL. Should I look harder at the other printers and not
so much at Lexmark? I've never had a Lexmark, so don't know too much about
them. I really appreciate the insight of you folks with more experience.

Helene