P
pmy
Hello Guys,
We encountered today a strange behaviour with our HP 3000 Stacker, used
with an HP 9000 : If a print job is interrupted, like the printer runs
paper-out, when the print job is resumed, the exit tray on the stacker
is changed !
Normally the pages exits on the lower tray of the stacker, each page is
turned upside-down by the stacker, so the printed side is down.
After the print job is interrupted and resumed, the exit tray is
changed, the next pages go to the upper tray of the stacker, with no
more upside-down movement, the printed side remains up.
The consequence is the pages order is not good !
This is not important when you have 5 pages, but it become a major
problem when you have 2.500 pages to manually re-sort ! Arghhh....
Important to knows : without touching anything on the printer or the
stacker, the next print-jobs sent to the printer are exiting normally
to the lower paper tray.
We restarted the printer : it not solved the problem :
If a print job is interrupted, then the stacker seems to loose the
parameter of the paper tray to use when the print-job is resumed.
We checked the default configuration of the HP 9000 on the print
server, the lower exit tray of the stacker is selected as default, each
print job goes to the lower tray. This is good.
So I don't understand why the exit tray change when a print job is
interrupted and resumed....
Have you ever encoutered a problem like this ?
What would you check regarding this problem ?
I looked on newsgroups and on HP site, but I found no information about
this kind of problem...
Any advise is welcome
Patrick.
We encountered today a strange behaviour with our HP 3000 Stacker, used
with an HP 9000 : If a print job is interrupted, like the printer runs
paper-out, when the print job is resumed, the exit tray on the stacker
is changed !
Normally the pages exits on the lower tray of the stacker, each page is
turned upside-down by the stacker, so the printed side is down.
After the print job is interrupted and resumed, the exit tray is
changed, the next pages go to the upper tray of the stacker, with no
more upside-down movement, the printed side remains up.
The consequence is the pages order is not good !
This is not important when you have 5 pages, but it become a major
problem when you have 2.500 pages to manually re-sort ! Arghhh....
Important to knows : without touching anything on the printer or the
stacker, the next print-jobs sent to the printer are exiting normally
to the lower paper tray.
We restarted the printer : it not solved the problem :
If a print job is interrupted, then the stacker seems to loose the
parameter of the paper tray to use when the print-job is resumed.
We checked the default configuration of the HP 9000 on the print
server, the lower exit tray of the stacker is selected as default, each
print job goes to the lower tray. This is good.
So I don't understand why the exit tray change when a print job is
interrupted and resumed....
Have you ever encoutered a problem like this ?
What would you check regarding this problem ?
I looked on newsgroups and on HP site, but I found no information about
this kind of problem...
Any advise is welcome
Patrick.