HP 1210 printer scanner

S

Shelly F

The 1210 printer and copier works well. I could not install the
scanner software since I keep getting an error message "a newer
version is already istalled, etc" After deleting everything that I
could find on the computer with the assistance of HP scrubber,and
after trying to install in saafe mode, I gave up and decided to
settle on the:
HP printer and scanner wizard found in Accessories.
The error message I get is " the scanner cannot be detected, make sure
that it is plugged in", etc. I changed USB ports, no difference.
Would appreciate assistance..
the computer is an HP a420n, plenty of ram and hard drive space.
Anti-Spam: Change shellyfnospam to shellyf to respond. Thanx, y'all have a nice day!
Retired to Cyberspace from Green Valley, AZ.
 
C

Cari \(MS-MVP\)

Let's try just one more time....

Disconnect the unit from the PC... follow the instructions at Bruce
Sanderson's website....
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

After removing all drivers, check the scanner has really been uninstalled
correctly......

Right click on My Computer and select Properties.... from the Hardware tab,
click on Device Manager... under Imaging Devices, check there are no
instances of the scanner... if there are, right click them and select
Uninstall.

Reboot the PC. Do NOT connect the printer to the PC.

Download a new set of the driver package from the HP website.... sorry, it's
172mb.

Install the software BEFORE connecting the printer to the PC...

http://h20015.www2.hp.com/en/docume...Id=hppsc1210a90764&docName=bpu00694&cat=setup

Cari
www.coribright.com
 

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