How to talk to a host

[Bob P]

I've been having on-going problems with a form on my site at
http://www.westlakeresidence.com/info.htm created with FP2000. I got the
[FrontPage Save Results Component] showing as well as the form itself.
Conversations with the host have gone no where as they insist the extensions
are installed and have email form enabled (Did I say that right?) When I
fill in the form, I'm taken to a page that says it can't run the Front Page
extensions. My host is making me think it's something I've done wrong. Is
it?

 

[Kevin Spencer]

How did you upload or publish the page to the site? It is important to
always use the FP publishing facitilites when using FP components, such as
form handlers.

--
HTH,

Kevin Spencer
Microsoft MVP
Professional Numbskull

Hard work is a medication for which
there is no placebo.

 

[Rob Giordano \(Crash\)]

If you type in your browser address bar:

www.westlakeresidence.com/_vti_inf.html

it will tell you if the extensions are installed...won't tell ya if they're
working though...if you get a page not found that usually means that the
extensions are not installed.


| I've been having on-going problems with a form on my site at
| http://www.westlakeresidence.com/info.htm created with FP2000. I got the
| [FrontPage Save Results Component] showing as well as the form itself.
| Conversations with the host have gone no where as they insist the
extensions
| are installed and have email form enabled (Did I say that right?) When I
| fill in the form, I'm taken to a page that says it can't run the Front
Page
| extensions. My host is making me think it's something I've done wrong. Is
| it?
|
|
|

 

[Andrew Murray]

just tried that, and got - 'page not found' - guess that answers the
question :-[

 

[Rob Giordano \(Crash\)]

Heh..and to answer the Subject line question:

Hello, Host?
Yes?
You're fired!


| just tried that, and got - 'page not found' - guess that answers the
| question :-[
|
| | > If you type in your browser address bar:
| >
| > www.westlakeresidence.com/_vti_inf.html
| >
| > it will tell you if the extensions are installed...won't tell ya if
| > they're
| > working though...if you get a page not found that usually means that the
| > extensions are not installed.
| >
| >
| > | > | I've been having on-going problems with a form on my site at
| > | http://www.westlakeresidence.com/info.htm created with FP2000. I got
the
| > | [FrontPage Save Results Component] showing as well as the form itself.
| > | Conversations with the host have gone no where as they insist the
| > extensions
| > | are installed and have email form enabled (Did I say that right?) When
I
| > | fill in the form, I'm taken to a page that says it can't run the Front
| > Page
| > | extensions. My host is making me think it's something I've done wrong.
| > Is
| > | it?
| > |
| > |
| > |
| >
| >
|
|

 

[Tom [Pepper] Willett]

Good answer, Rob!!

 

[Bob P]

Thinking that may have been the case, I went to the cpanel and uninstalled
and reinstalled the extensions myself some time ago. The process caused my
site to be erased, so a day later I re-published and have the same results.
At least I know, through my own intervention, the extensions are there. I
guess I have to assume that they're broken or something, huh?

just tried that, and got - 'page not found' - guess that answers the
question :-[

If you type in your browser address bar:

www.westlakeresidence.com/_vti_inf.html

it will tell you if the extensions are installed...won't tell ya if
they're
working though...if you get a page not found that usually means that the
extensions are not installed.


| I've been having on-going problems with a form on my site at
| http://www.westlakeresidence.com/info.htm created with FP2000. I got the
| [FrontPage Save Results Component] showing as well as the form itself.
| Conversations with the host have gone no where as they insist the
extensions
| are installed and have email form enabled (Did I say that right?) When I
| fill in the form, I'm taken to a page that says it can't run the Front
Page
| extensions. My host is making me think it's something I've done wrong.
Is
| it?
|
|
|

 

[Rob Giordano \(Crash\)]

It shouldn't erase your site, it may mess up navigation if you're using FP
navigation stuff...but the site should still be there.


| Thinking that may have been the case, I went to the cpanel and uninstalled
| and reinstalled the extensions myself some time ago. The process caused my
| site to be erased, so a day later I re-published and have the same
results.
| At least I know, through my own intervention, the extensions are there. I
| guess I have to assume that they're broken or something, huh?
|
|
| | > just tried that, and got - 'page not found' - guess that answers the
| > question :-[
| >
message
| > | > > If you type in your browser address bar:
| > >
| > > www.westlakeresidence.com/_vti_inf.html
| > >
| > > it will tell you if the extensions are installed...won't tell ya if
| > > they're
| > > working though...if you get a page not found that usually means that
the
| > > extensions are not installed.
| > >
| > >
| > > | > > | I've been having on-going problems with a form on my site at
| > > | http://www.westlakeresidence.com/info.htm created with FP2000. I got
| the
| > > | [FrontPage Save Results Component] showing as well as the form
itself.
| > > | Conversations with the host have gone no where as they insist the
| > > extensions
| > > | are installed and have email form enabled (Did I say that right?)
When
| I
| > > | fill in the form, I'm taken to a page that says it can't run the
Front
| > > Page
| > > | extensions. My host is making me think it's something I've done
wrong.
| > > Is
| > > | it?
| > > |
| > > |
| > > |
| > >
| > >
| >
| >
|
|
|