how to remove missing servers/shares from offline files synchronization list

[KN]

We have a number of w2k workstations that have connected
to NT shares or W2K shares where caching is still turned
on, and these workstations have added the share locations
to their offline files synchronization list. What we're
seeing is that when either the share or the server with
the share goes away, it leaves the entry in the
workstation's sync table, and we can't figure out how to
remove it (easily).
We've tried to go into the View Files portion of the sync
and delete the entries specific to those shares, and we've
tried to uncheck the box beside the server in the details
of the sync. Neither of these permanently removes the
entry and the workstation continues to try and connect to
the server/share.
One workaround - on w2k, we CAN recreate the share (and
server name if necessary), turn off caching on the share,
make the workstation do a full sync (which removes the
entry from the workstation since caching is no longer
allowed), and then re-remove the share/server.
However, there just has to be a better way to tell the
workstation to remove that entry permanently. I haven't
seen any tech docs or newsgroup messages on this specific
problem.
Are we the only ones who have seen this? Any suggestions
on how to fix it?

Thanks for your input in advance!

 

[SL]

Have seen the same thing in Backup Exec (Win2K) when a
Server is taken down or a share removed....Don't have a
better work around, though I wish I did....I too had to
recreate the Server / Share and then uncheck the
box........

 

[Joe Wu [MSFT]]

Hello,

Thank you for your post.

We can try the following method to remove the offline folds:

1. Click on Start -> Settings -> Control Panel -> Folder Options
2. Click on the "Offline Files" tab
3. Click on the "Delete Files" button
4. Select the old offline shares which you want to remove
5. Select "Delete both the temporary offline versions and the versions that
are always available offline"
6. Click Ok
7. Click Ok

In most cases, the above method works well. If the problem still persists,
we can then use the workaround you found to remove the offline items.

Thanks for using our news groups!

Regards,
Joe Wu
Product Support Services
Microsoft Corporation

Get Secure! - www.microsoft.com/security

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|Content-Class: urn:content-classes:message
|From: "KN" <[email protected]>
|Sender: "KN" <[email protected]>
|Subject: how to remove missing servers/shares from offline files
synchronization list
|Date: Thu, 4 Dec 2003 13:52:24 -0800
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|
|We have a number of w2k workstations that have connected
|to NT shares or W2K shares where caching is still turned
|on, and these workstations have added the share locations
|to their offline files synchronization list. What we're
|seeing is that when either the share or the server with
|the share goes away, it leaves the entry in the
|workstation's sync table, and we can't figure out how to
|remove it (easily).
|We've tried to go into the View Files portion of the sync
|and delete the entries specific to those shares, and we've
|tried to uncheck the box beside the server in the details
|of the sync. Neither of these permanently removes the
|entry and the workstation continues to try and connect to
|the server/share.
|One workaround - on w2k, we CAN recreate the share (and
|server name if necessary), turn off caching on the share,
|make the workstation do a full sync (which removes the
|entry from the workstation since caching is no longer
|allowed), and then re-remove the share/server.
|However, there just has to be a better way to tell the
|workstation to remove that entry permanently. I haven't
|seen any tech docs or newsgroup messages on this specific
|problem.
|Are we the only ones who have seen this? Any suggestions
|on how to fix it?
|
|Thanks for your input in advance!
|
|