how to get the fix?

T

Terence Uygongco

How do i get this fix?
Microsoft Knowledge Base Article - 811062
Domain Group Policy Is Lost After Logging On with Cached Credentials in
Windows XP
View products that this article applies to.
SYMPTOMS
If you log on to a Windows XP-based computer that is not connected to the
network, Group Policy settings that are defined in the domain are not
applied. This occurs if your user account is in a different domain (such as
a trusted domain) from the domain to which the computer belongs.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this
problem, Microsoft recommends that you wait for the next Windows XP service
pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.

The English version of this fix has the file attributes (or later) that are
listed in the following table. The dates and times for these files are
listed in coordinated universal time (UTC). When you view the file
information, it is converted to local time. To find the difference between
UTC and local time, use the Time Zone tab in the Date and Time tool in
Control Panel.

Date Time Version Size File name Platform
 
M

Michael Stevens

Terence said:
How do i get this fix?
Microsoft Knowledge Base Article - 811062
Domain Group Policy Is Lost After Logging On with Cached Credentials
in Windows XP
View products that this article applies to.
SYMPTOMS
If you log on to a Windows XP-based computer that is not connected to
the network, Group Policy settings that are defined in the domain are
not applied. This occurs if your user account is in a different
domain (such as a trusted domain) from the domain to which the
computer belongs.
RESOLUTION
A supported fix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article.
Apply it only to computers that are experiencing this specific
problem. This fix may receive additional testing. Therefore, if you
are not severely affected by this problem, Microsoft recommends that
you wait for the next Windows XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines that a specific update will resolve your problem. The
typical support costs will apply to additional support questions and
issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later)
that are listed in the following table. The dates and times for these
files are listed in coordinated universal time (UTC). When you view
the file information, it is converted to local time. To find the
difference between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel.

Date Time Version Size File name Platform
------------------------------------------------------------------
23-Dec-2002 19:27 5.1.2600.1154 482,816 Winlogon.exe x86
21-Dec-2002 00:03 5.1.2600.1154 646,656 Winlogon.exe IA64

Note You can apply this hotfix only on Windows XP Service Pack 1
(SP1).

Follow the instructions in the link and call he phone number provided. As it
says, if you qualify, there will be no charge. This is the only way to get
the update.

--

Michael Stevens MS-MVP XP
(e-mail address removed)
http://michaelstevenstech.com
For a better newsgroup experience. Setup a newsreader.
http://michaelstevenstech.com/outlookexpressnewreader.htm
 
T

Terence Uygongco

What are the qualifications? i bought my win xp pro (oem) separately from
the computer. am i eligible?

If i dont get this fix, my only problem is the logging in to a win 2000
domain is longer (10mins) than on a win nt 4.0. I use 2 network (but not at
the same time) and when i configured my system i logged in at the nt 4.0
first then configure it again to log into win 2000. Will it make a
difference if i reformat and configure it using the win2000 active directory
domain then the nt4.0?

Terence
 
T

Terence Uygongco

Got this from microsoft. does this mean i can't get the fix? it is
software related problem thus microsoft should have posted the fix in their
site.

The Product ID number you entered is for a product that was purchased under
an Original Equipment Manufacturer (OEM) license agreement. Under this
agreement, the original manufacturer of your computer provides your primary
support.
You may contact your OEM for support or choose another Microsoft support
option.

Terence
 
M

Malke

Terence said:
Got this from microsoft. does this mean i can't get the fix? it is
software related problem thus microsoft should have posted the fix in
their site.

The Product ID number you entered is for a product that was purchased
under an Original Equipment Manufacturer (OEM) license agreement.
Under this agreement, the original manufacturer of your computer
provides your primary support.
You may contact your OEM for support or choose another Microsoft
support option.

Terence

This is crystal clear: the OEM version you bought does not qualify for
the free fix/support. Contact the manufacturer of your computer. If you
bought an OEM version of Windows for your own use because you thought
this was a cheaper way to go, then *you* are the OEM and therefore you
will need to call Microsoft again and pay for the fix/support. This is
one of the reasons that the OEM version was cheaper. When you buy a
retail version of most things, you get different, usually better,
support. I'm not saying that white box can't be good - just that you
should be aware of the trade-offs.

Malke
 
T

Torgeir Bakken (MVP)

Terence said:
Got this from microsoft. does this mean i can't get the fix? it is
software related problem thus microsoft should have posted the fix in their
site.

The Product ID number you entered is for a product that was purchased under
an Original Equipment Manufacturer (OEM) license agreement. Under this
agreement, the original manufacturer of your computer provides your primary
support.
You may contact your OEM for support or choose another Microsoft support
option.

Hi

You can't use that part of the wizard to get to the phone numbers (and for
hotfixes, you need to contact MS and not the OEM).

In the wizard, Select WinXP, and Basic, and then "It was purchased separately"

For USA, you end up here
http://support.microsoft.com/default.aspx?scid=fh;en-us;Prodoffer31

Use phone number 425-635-3311
 
T

Torgeir Bakken (MVP)

Malke said:
This is crystal clear: the OEM version you bought does not qualify for
the free fix/support. Contact the manufacturer of your computer. If you
bought an OEM version of Windows for your own use because you thought
this was a cheaper way to go, then *you* are the OEM and therefore you
will need to call Microsoft again and pay for the fix/support. This is
one of the reasons that the OEM version was cheaper. When you buy a
retail version of most things, you get different, usually better,
support. I'm not saying that white box can't be good - just that you
should be aware of the trade-offs.

Hi

MS will give you a hotfix for free even if the OS is delivered by an OEM. OEMs
does not usually deliver MS hotfixes on a general basis as far as I know.
 
T

Terence Uygongco

i just have to call them then? my next problem is that i am in the
philippines. there's no number to call here for that? Can i ask someone
(friend) in the us to get it for me?

Terence
 
C

cimex

Found via Google:

Corporate Office:
Microsoft Philippines, Inc.
22/F The Enterprise Center Tower 2
6766 Ayala Avenue corner Paseo de Roxas
Makati City, 1200, Philippines

Telephone: (632) 886-5959
Fax No: (632) 886-5958

E-mail: (e-mail address removed)
Website:

Microsoft Support Services Hotline: (632) 886-5658 for technical support
(registered users), product and licensing information, promos and events
information
 
T

Terence Uygongco

hey, thanks for this...


cimex said:
Found via Google:

Corporate Office:
Microsoft Philippines, Inc.
22/F The Enterprise Center Tower 2
6766 Ayala Avenue corner Paseo de Roxas
Makati City, 1200, Philippines

Telephone: (632) 886-5959
Fax No: (632) 886-5958

E-mail: (e-mail address removed)
Website:

Microsoft Support Services Hotline: (632) 886-5658 for technical support
(registered users), product and licensing information, promos and events
information
 

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