Dear Diane:
1. Thank you for the helpful tip. I went to the url
(
http://www.slipstick.com/emo/2005/up050414.htm#tshoot) and followed all the
instructions there. Things improved quite a bit after I did EVERYTHING that
was recommended at that site, i.e., the last thing I did was delete my
profile, and start a new one (after doing everything else), and things
improved quite a bit. But the situation still is not good.
2. I posted most of the text below as a new question on May 14, but rec'd
no responses. Is it okay for me to send you this belated reply, or should I
have waited longer for a reply to my May 14 posting. (I want to learn proper
protocols, so that I don't wear out my welcome.)
3. PROBLEMS: [1] Outlook 2003 professional crashes a lot, i.e. several
times a day. [2] Frequently, Outlook tells me that a serious crash occurred,
and that Outlook wants to disable vba, and asks it it's okay to disable
it...and I click on "No" so that vba remains enabled. [3] When I run
scanpst.exe, there frequently are errors which I have scanpst.exe fix, but
unfortunately, scanpst.exe fixes the errors by deleting data. [4] When I am
sending an email, and I click on the "To" button or the "cc" button or the
"bcc" button, Outlook takes a long time to bring up the list of addresses,
and to find any particular address (and the resource meter tells me that
Outlook is working hard). [5] When I open Outlook, I have to wait about 30
seconds or more for Outlook to "calm down" (because I think Outlook is
checking for emails and alerts) before I can do anything w/o substantially
increasing the likelihood of a crash.
MY SYSTEM INFORMATION:
Application name-Outlook Version-11.0 Build-6359
Language English (United States)
Application Path C:\Program Files\Microsoft Office\OFFICE11\
System Language English (United States)
Mail Support Not Available
Current folder Inbox
Current item Not Available
I'm using Business Contact Manager.
I use a LAN connection for my email
mail3.empiredatatech.com is both the incoming mail server (POP3), and the
Outgoing mail server (SMTP).
I auto-archive every all email three days.
My archive file has 3.72 gig of data in it.
My contacts folder has 6093kb in it.
ATTEMPTS TO FIX: In a previous set of attempts to end my suffering:
I went to the url (
http://www.slipstick.com/emo/2005/up050414.htm#tshoot)
and followed all the instructions there, as you recommended.
I deleted my old profile and created a new one.
I verified that there were no .fav files.
I went to the folder:
C:\Documents and Settings\username\Application Data\
Microsoft\Outlook
and deleted from that folder the following files:
Outcmd.dat, .nk2 files, .XML files, Outcmd.dat, Outlprnt,
and .otm files.
I went to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Add-ins
The Add-ins listed there were the following:
SnagItOfficeAddin.Connect
PDFMOutlook.PDFMOutlook
Microsoft.VbaAddinForOutlook.1
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.Connect.1
I set all of the loadbehaviors to 1.
Then, I went to Control Panel, Add/Remove Programs, Microsoft
Professional 2003, Change, Reinstall or Repair, Detect and Repair Errors in
my Office Installation, Then, I opened Outlook using Run, Cmd, Outlook.exe
/safe /cleanviews /cleanprofile
Then, I ran the Help, Detect and Repair.
I repeated the foregoing steps several times. Outlook is a lot better, but
it still crashes a lot, and it's sluggish.
QUESTIONS:
1. Do you have any suggestions about how to track
down the problem, i.e, to find out why this is happening?
2. How often should I compact my Personal folders?
3. Is there a utility that would compare the data in pst
files, so that I could see what's different between
yesterday's backup and today's file (after scanpst.exe
deleted corrupt data), to find out if scanpst.exe deleted from today's file
data which I was in a backup of the pst?
4. I have a suspicion that my contact folder (and/or my
business contact folder) is too large. What can I do
about it?
Thanks for any suggestions.
marceepoo
