How do you change admisistrator settings when there isn't an admistrator with settings?

[Videot]

We have just bought a laptop that came with Norton's Anti Virus 2003 pre
installed. Since I also had with my PC Norton's Internet Security I
installed it as well. I have been having difficulty in getting the new
laptop to dial up our ISP & get it's email. My ISP informs me that the
problem is probably a wrongly configured firewall.

I go to the Norton's Internet Security settings & get a warning that several
of the options available are disabled. When I try to change the settings it
says that this can only be done by the system administrator when using their
password. . Since I am the only person who ever touches either machine I
know with certainty that there is no password on either machine. When I try
to uninstall then reinstall it won't let be uninstall since once again this
can only be done by the administrator.

Where does one go from here?



Thanks in advance

Remove the XXX to reply

 

[Kaylene aka Taurarian]

http://tinyurl.com/339p9
or
http://service1.symantec.com/SUPPOR...88256e06005e17c4?OpenDocument&src=bar_sch_nam

If this is not your version you can search the KB yourself if you like
http://www.symantec.com/search/

How to reset the Norton Internet Security 2004 or Norton Personal Firewall 2004
password
Situation:
You forgot the password that you assigned to Norton Internet Security or Norton
Personal Firewall.

To reset your password

1.. Click Start > Settings > Control Panel > Add or Remove Programs.
2.. Select Norton Internet Security or Norton Personal Firewall.
3.. Click Change.
4.. Click Reset.
5.. In the "Password key" field, type the password key displayed.
6.. Type your new password into the "New password" and "Confirm new password"
text fields.
7.. Click OK.

 

[Videot]

I followed your suggestion from below. I go the box to change the password
& it wanted a new password one so I gave it one which it accepted. But
having done this the only option I was given was to uninstall the program
which I eventually had to do.

I then reinstalled the program, again without a password & got the program
installed. But I was just back where I started. When I clicked the programs
options it once again said that some of the security options were disabled &
when I went to set them I again got told that this can only be done my the
administrator. What now?