how do I uninstall a non-existent driver?

[Jim Robin]

Hi,

(The following question may be only suitable for UK users - not sure)

I'm trying to help a friend get connected to Broadband ADSL. The company
(TalkTalk) supplies an installation CD along with the hardware (ADSL modem
that plugs into a USB port +cables etc.

We get so far with the installation but it comes to a bit where a message
comes up:

DSL MODEM SETUP WIZARD
The DSL modem is already installed. To upgrade the software, you must
remove the current software and run the setup again later.

The problem is that I do not know how to "remove the current software". I
have been thru the Add / Remove Programs and nothing listed that relates to
a modem or its drivers. I have been to the device manager and there is no
mention of the DSL modem driver anywhere.

I took the opportunity (since I had the official Microsoft CD with me) to
upgrade her system to SP2 and that was completely successful. I guess I had
hoped that that may help! But it didn't.

Can anyone help me help her? If so I'd be very grateful indeed!

Jim

 

[Ring0]

Hi Jim,

Try selecting the Device Manager "View" menu option to "Show Hidden Devices".

Look under "non plug and play" devices for your problem driver and select to uninstall it.

Might work?

Cheers,
Ring0

http://mymessagetaker.com

KeBugCheck(42);



Hi,

(The following question may be only suitable for UK users - not sure)

I'm trying to help a friend get connected to Broadband ADSL. The company
(TalkTalk) supplies an installation CD along with the hardware (ADSL modem
that plugs into a USB port +cables etc.

We get so far with the installation but it comes to a bit where a message
comes up:

DSL MODEM SETUP WIZARD
The DSL modem is already installed. To upgrade the software, you must
remove the current software and run the setup again later.

The problem is that I do not know how to "remove the current software". I
have been thru the Add / Remove Programs and nothing listed that relates to
a modem or its drivers. I have been to the device manager and there is no
mention of the DSL modem driver anywhere.

I took the opportunity (since I had the official Microsoft CD with me) to
upgrade her system to SP2 and that was completely successful. I guess I had
hoped that that may help! But it didn't.

Can anyone help me help her? If so I'd be very grateful indeed!

Jim

 

[SingaporeWebDesign]

Hello,

In addition to the above reply, there may be a utility in the CD called
CLEAN or CLEANUP (something along the lines of that) that you can try.

That's presuming that it is using the Alcatel driver.

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