How do I see hidden folders on the remote site?

[Guest]

Hi,

The server on which my site is being hosted recently had a major upgrade and
several things went wrong. One of which was that I can no longer see the
hidden folders on the remote site, i.e. _private, _themes, etc. I used to
access _private for storing form results. I have tried publishing these
files again, but they still do not show up. I know they are there because
they come up withe the 'File on remote site has date blah, blah, do you want
to overwrite?' The company hosting the site say there is nothing wrong and
just say I should turn on the option for viewing hidden files. This option
has always been switched on as I can see the hidden files on my local site.

Please help me and tell me that I was not dreaming that I could see them
before, or have they vanished into the twilight zone?

Thanks,

Joanne

 

[.._..]

Go to "Tools" "Site Settings"

Find the box "show hidden folders", Check it. Or is it?

Refresh or log out and log back in if necessary.

The upgrade was probably different enough that the program sees it as a
different site, despite being at the same URL. So, unless you acutally went
in and looked at the setting again, that's the first step.

If you did, and it IS checked, you need to make sure the folders are in fact
actually there, and then get the FP cleaner program and clean up temp files.

 

[Guest]

Yes, the box was and is still checked.

I have tried the FP Cleaner and it made no difference. I have not had an
improper shutdown or anything like that.

The history is a bit complicated:

They performed their upgrade - the website was not displaying at all.
I called them - they told me to change my FP setting from Frontpage or
Sharepoint to FTP.
I did that - the directory displayed as public_html.
I changed the FTP sub-directory to public_html - I could see the site, but
not the hidden files, also the hit counter was not working.
I suspected they had not installed the FP SE so I called them - they denied
this and said I had done something wrong.
I harassed them until they fixed the hit counter (although they still
implied that I had done it) - I would like to be sure I'm not being a
complete idiot before I attack them for being idiots over the hidden files!

I would REALLY appreciate any help.

Thanks,

Joanne

 

[Guest]

FTP and FPSE really don't go hand in hand. Using FTP can break FPSE possibly
which will cause problems with your hit counter, etc

 

[.._..]

Are you SURE they moved those files? If the goober doing the move didn't
use the "move hidden" switch at the command line, or didnt have Windows
explorer set to show hidden, your files got left behind.

You aren't seeing them because they are not there. (Which is why the hit
counter doesnt work, it works in there. And why you don't see them with
FTP, you should.)

I might try a complete re-publish over what is there. But using the FP
extensions. And after they have done a complete uninstall and reinstall of
the extensions using the proper tool for that task.

Also NEVER NEVER NEVER TOUCH YOUR SITE WITH FTP if you want the FP functions
to work. They will break if you do that. Including forms, themes,
counters, navigation bars, search functions, etc.

So, you probably busted up the site further poking at it with FTP (so they
are partially right that you did it, but they told you to, so they are not
off the hook). And, your host knows aboslutely nothing or are incompetent
if they told you to access with FTP. Find another host, the one you have is
too dumb to host FrontPage web sites.