How do I correct an application error in Outlook?

[Guest]

I recently downloaded Office XP SP2 and 3 and now find I'm experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an email,
my Outlook closes. I've received the following error: Outlook.exe - Appl
Error The instruction at "0x35169137" referenced memory at "0x05e53760" The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which reference the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Guest]

I always go to help then detect and repair have your CD ready

 

[Diane Poremsky [MVP]]

don't let Norton fix anything... it tends to screw things up. Try detect and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[Guest]

I've ran the Detect and Repair several times, but the problem continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer to
download the SPs? And how do I find out which version of installer I have?

don't let Norton fix anything... it tends to screw things up. Try detect and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I recently downloaded Office XP SP2 and 3 and now find I'm experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error: Outlook.exe - Appl
Error The instruction at "0x35169137" referenced memory at "0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Diane Poremsky [MVP]]

The sp's shouldn't install if you have the wrong version of the installer.

What OS are you using? If winxp, copy one of the errors from the Event log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I've ran the Detect and Repair several times, but the problem continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer to
download the SPs? And how do I find out which version of installer I
have?

don't let Norton fix anything... it tends to screw things up. Try detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I recently downloaded Office XP SP2 and 3 and now find I'm experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error: Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at "0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Guest]

I'm using XP Standard. I reviewed the event log and found the following
error at the onset of my problems: Hanging application OUTLOOK.EXE, version
10.0.4510.0, hang module hungapp. version 0.0, hang address 0x00000000.

The sp's shouldn't install if you have the wrong version of the installer.

What OS are you using? If winxp, copy one of the errors from the Event log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I've ran the Detect and Repair several times, but the problem continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer to
download the SPs? And how do I find out which version of installer I
have?

don't let Norton fix anything... it tends to screw things up. Try detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I recently downloaded Office XP SP2 and 3 and now find I'm experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error: Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at "0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Diane Poremsky [MVP]]

Open task manger and make sure outlook and word are closed when you
try -http://www.sunflowerhead.com/software/knockout will run in the ray so
you can see if both are closed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'm using XP Standard. I reviewed the event log and found the following
error at the onset of my problems: Hanging application OUTLOOK.EXE,
version
10.0.4510.0, hang module hungapp. version 0.0, hang address 0x00000000.

The sp's shouldn't install if you have the wrong version of the
installer.

What OS are you using? If winxp, copy one of the errors from the Event
log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I've ran the Detect and Repair several times, but the problem
continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer
to
download the SPs? And how do I find out which version of installer I
have?

:

don't let Norton fix anything... it tends to screw things up. Try
detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I recently downloaded Office XP SP2 and 3 and now find I'm
experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error:
Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at
"0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Guest]

The problem occurs when I attempt to open an email. Outlook stops
responding. I received another error this time:
The instruction at "0x35169137" referenced memory at "0x43f37b0". The
memory could not be "read".

Open task manger and make sure outlook and word are closed when you
try -http://www.sunflowerhead.com/software/knockout will run in the ray so
you can see if both are closed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'm using XP Standard. I reviewed the event log and found the following
error at the onset of my problems: Hanging application OUTLOOK.EXE,
version
10.0.4510.0, hang module hungapp. version 0.0, hang address 0x00000000.

The sp's shouldn't install if you have the wrong version of the
installer.

What OS are you using? If winxp, copy one of the errors from the Event
log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I've ran the Detect and Repair several times, but the problem
continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer
to
download the SPs? And how do I find out which version of installer I
have?

:

don't let Norton fix anything... it tends to screw things up. Try
detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I recently downloaded Office XP SP2 and 3 and now find I'm
experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error:
Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at
"0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Guest]

So, Glenda.....

I have a user getting the same error message, the only thing different is
the codes...and the fact that my user has XP with Office 2003 at home, and NT
with Outlook 97 in the office, and he synchs at work and at home using a Palm
V...

Have you gotten an answer to your question yet?

The problem occurs when I attempt to open an email. Outlook stops
responding. I received another error this time:
The instruction at "0x35169137" referenced memory at "0x43f37b0". The
memory could not be "read".

Open task manger and make sure outlook and word are closed when you
try -http://www.sunflowerhead.com/software/knockout will run in the ray so
you can see if both are closed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

I'm using XP Standard. I reviewed the event log and found the following
error at the onset of my problems: Hanging application OUTLOOK.EXE,
version
10.0.4510.0, hang module hungapp. version 0.0, hang address 0x00000000.


:

The sp's shouldn't install if you have the wrong version of the
installer.

What OS are you using? If winxp, copy one of the errors from the Event
log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I've ran the Detect and Repair several times, but the problem
continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer
to
download the SPs? And how do I find out which version of installer I
have?

:

don't let Norton fix anything... it tends to screw things up. Try
detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I recently downloaded Office XP SP2 and 3 and now find I'm
experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error:
Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at
"0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you

 

[Guest]

Hi Ron. No, I haven't received an answer to the problem, and the problem
continues. I've noticed that every time I try to open an email with an
attachment, the Outlook "hangs" and becomes non-responsive.

Still looking for the resolve....

So, Glenda.....

I have a user getting the same error message, the only thing different is
the codes...and the fact that my user has XP with Office 2003 at home, and NT
with Outlook 97 in the office, and he synchs at work and at home using a Palm
V...

Have you gotten an answer to your question yet?

The problem occurs when I attempt to open an email. Outlook stops
responding. I received another error this time:
The instruction at "0x35169137" referenced memory at "0x43f37b0". The
memory could not be "read".

Open task manger and make sure outlook and word are closed when you
try -http://www.sunflowerhead.com/software/knockout will run in the ray so
you can see if both are closed.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I'm using XP Standard. I reviewed the event log and found the following
error at the onset of my problems: Hanging application OUTLOOK.EXE,
version
10.0.4510.0, hang module hungapp. version 0.0, hang address 0x00000000.


:

The sp's shouldn't install if you have the wrong version of the
installer.

What OS are you using? If winxp, copy one of the errors from the Event
log
(control panel, admin tools) so we can see the complete error.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I've ran the Detect and Repair several times, but the problem
continued.

Some of the errors have referenced html.

Could this be caused from using the wrong version of windows installer
to
download the SPs? And how do I find out which version of installer I
have?

:

don't let Norton fix anything... it tends to screw things up. Try
detect
and
repair - it's on the help menu.

if that doesn't help, do the messages that cause this have anything in
common, like html formatting?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


I recently downloaded Office XP SP2 and 3 and now find I'm
experiencing
problems with my Outlook 2002. Sometimes, when I attempt to open an
email,
my Outlook closes. I've received the following error:
Outlook.exe -
Appl
Error The instruction at "0x35169137" referenced memory at
"0x05e53760"
The
memory could not be "read".

Also my Norton Utilities finds 27 ActiveX errors, two of which
reference
the
following registries: \LocalSettings\WER21d0.dir00\Outlook.exe.mdmp
AND
\LocalSettings|wer212do.dir00\appcompat.txt.

Please help!
Thank you