How Do I Correct a 550 relay error in Outlook 2007

[Guest]

I have done everything that my ISP has suggested. I can send e-mail thru my
web site but outlook will not accept / send mail

 

[F. H. Muffman]

I have done everything that my ISP has suggested. I can send e-mail thru
my
web site but outlook will not accept / send mail

Tools - Account Settings - select account and click Change - More Settings -
Outgoing Server, check My outgoing server (SMTP) requires authentication and
select Log on to incoming mail server before sending mail.

If that doesn't work, give us some info about what having 'done everything'
actually entails.

 

[Guest]

"Everything" is all patches fo outlook 98, 2000, 2003, XP, XPsp2 and what
little data I could find on Outlook 2007. I have run seven changes to the
address with allboxes checked and unchecked. SMTP checked and unchecked.
Deleted and reset he address both manually and automatically about four times
each. Running it automatically with manual change and installing manually and
trying to install a new version automatically. Stayed on the phone with a
BellSouth tech for two hours this morning going thru all of the procedures
-Twice... I've tried uninstalling the program and reinstalling three times.
I've run the office diagonstic on it twice. Shut down all firewalls on
Norton and Windows. Reset all permits and restrictions on all outgoing
communication and internet services. Checked certifications, and safe contact
restrictions. I finally got it to where I can receive mail thru my ISP, nd I
can send an e-mail to myself thru my ISP address, but i I use any other .com
I get the 550. I just thought there might be a solution besides the trash
can for this rather expensive piece of non-working fluff. I still have the
2000 version that I can reinstall and make work. Please let me know if I
still haven't covered "everything".
thank you for your time.
Bayouceff

 

[F. H. Muffman]

"Everything" is all patches fo outlook 98, 2000, 2003, XP, XPsp2 and what
little data I could find on Outlook 2007. I have run seven changes to the
address with allboxes checked and unchecked. SMTP checked and unchecked.
Deleted and reset he address both manually and automatically about four
times
each. Running it automatically with manual change and installing manually
and
trying to install a new version automatically. Stayed on the phone with a
BellSouth tech for two hours this morning going thru all of the procedures
-Twice... I've tried uninstalling the program and reinstalling three
times.
I've run the office diagonstic on it twice. Shut down all firewalls on
Norton and Windows. Reset all permits and restrictions on all outgoing
communication and internet services. Checked certifications, and safe
contact
restrictions. I finally got it to where I can receive mail thru my ISP, nd
I
can send an e-mail to myself thru my ISP address, but i I use any other
.com
I get the 550. I just thought there might be a solution besides the trash
can for this rather expensive piece of non-working fluff. I still have
the
2000 version that I can reinstall and make work. Please let me know if I
still haven't covered "everything".
thank you for your time.
Bayouceff

What is the address of your SMTP server and does it belong to the ISP you
are using to connect to the Internet? Looking at that list of things, I can
tell that half of them were your support persons idea of busy work since
they wouldn't affect anything, especially removing and reinstalling Outlook.

 

[Guest]

No.. At work I run off of a shared sat system at home I'm connected to to ISP
but I have the same problem in both places. I've seen the same problem on a
seperate system also. The IT tech saidhe would have to change to cert on the
system he was trying to access. I found out later that he deleted the 2007
and went back to the ofice 2000 to keep from having to update all the rest of
the computers to 2007. I took it that the certs were not an effective
choice. In any case I use the bellsouth.net ISP - I'm not sure what it is
here at work.
Tommy

 

[F. H. Muffman]

No.. At work I run off of a shared sat system at home I'm connected to to
ISP
but I have the same problem in both places. I've seen the same problem on
a
seperate system also. The IT tech saidhe would have to change to cert on
the
system he was trying to access. I found out later that he deleted the
2007
and went back to the ofice 2000 to keep from having to update all the rest
of
the computers to 2007. I took it that the certs were not an effective
choice. In any case I use the bellsouth.net ISP - I'm not sure what it is
here at work.

Ok, let me rephrase the question:

The smtp server - who does it belong to? What service provider actually
controls it? That's why I asked for the address of it, so that I'd know.

Also, the IT Tech's that you've talked to, are they at that service provider
who runs the server?

 

[Guest]

SMTP is BellSouth running on 25 port POP3 is defaulted to 110. I don't know
the IP address but you can get there @mail.bellsouth.net
Bayouceff

 

[F. H. Muffman]

SMTP is BellSouth running on 25 port POP3 is defaulted to 110. I don't
know
the IP address but you can get there @mail.bellsouth.net
Bayouceff

If you go to Start - Run - telnet mail.bellsouth.net 25, what happens? You
should likely get a black screen with some text, I'm curious what the text
is.

Also, at home where you connect directly to bellsouth's network, have you
tried any other POP3 clients? Get the connection working where you are
directly connected to the ISP, that's the first step. Getting it to work
from a different ISP might be more difficult.

 

[Guest]

Well lets see here.. You get the following readout:
220 ibm68aec.bellsouth.net ESMTP server ready Sun 1, July 2007 20:23:09 - 0400
Now what that means is beyond me, but at least it's different
Bayouceff

 

[F. H. Muffman]

Well lets see here.. You get the following readout:
220 ibm68aec.bellsouth.net ESMTP server ready Sun 1, July 2007 20:23:09 -
0400
Now what that means is beyond me, but at least it's different

Ok, that sounds right.

Let's try this, just to make sure things are perfect:

First, copy the stuff below the === to notepad.
===
helo test.com
mail from:<xyz>
rcpt to:<abc>
===

Replace xyz with your bellsouth email address.
Replace abc with an email address that you can't send to.

Now, select that and copy it to the clipboard.

Go back to Start - Run - telnet mail.bellsouth.com 25

Paste in the information from above (you should be able to right click in
the window and paste) and hit enter.
Do you get '550 relaying email to (whatever domain) is not allowed'?

Also, in your profile, "My outgoing server (SMTP) requires authentication"
and "Use same settings as my incoming mail server" must be selected as per
bellsouth.net's website and Log on using Secure Password Authentication must
*not* be selected.

And, just out of curiousity, what version of Outlook are you running, since
you said you installed patches for multiple versions, which doesn't make
much sense unless you've removed and installed all those versions.

 

[Guest]

Ok, that sounds right.

Let's try this, just to make sure things are perfect:

First, copy the stuff below the === to notepad.
===

helo test.com
Replace xyz with your bellsouth email address.

Replace abc with an email address that you can't send to.

Now, select that and copy it to the clipboard.

Go back to Start - Run - telnet mail.bellsouth.com 25

Paste in the information from above (you should be able to right click in
the window and paste) and hit enter.
Do you get '550 relaying email to (whatever domain) is not allowed'?

Also, in your profile, "My outgoing server (SMTP) requires authentication"
and "Use same settings as my incoming mail server" must be selected as per
bellsouth.net's website and Log on using Secure Password Authentication must
*not* be selected.

And, just out of curiousity, what version of Outlook are you running, since
you said you installed patches for multiple versions, which doesn't make
much sense unless you've removed and installed all those versions.

helo test.com
mail from:<[email protected]>
rcpt to: <[email protected]>250 ibm56aec.bellsouth.net
250 Sender <[email protected]> ok
Didn't get a 550 but Idon't see where I received it on the other end either.
The patches I received were for windows and components.. probably for the
rest of the office that I've downloaded and XP sp2.
Bayouceff

 

[F. H. Muffman]

Still trying to run 2007.. OK got this message back:
250 Sender ok
Didn't get a 550 but Idon't see where I received it on the other end
either.
The patches I received were for windows and components.. probably for the
rest of the office that I've downloaded and XP sp2.

The commands you sent wouldn't have been enough to actually send a message.
But it's enough to show that you are properly configured to send mail from
where you are now.

So, 'Still trying to run 2007'. Does that mean that you have Outlook 2007
installed right now? If you go to Tools - Trust Center - Add-ins, what is
listed here?

Also, you said that Outlook 2000 did work on this same machine?

 

[Brian Tillman]

"Everything" is all patches fo outlook 98, 2000, 2003, XP, XPsp2 and
what little data I could find on Outlook 2007.

I HOPE you haven't tried applying patches from Outlook 98, 2000, and 2003 to
your Outlook 2007 installation.

I have run seven
changes to the address with allboxes checked and unchecked.

What is an "allbox"?

SMTP checked and unchecked.

There is no box labeled "SMTP" in Outlook 2007's configuration.

Deleted and reset he address both manually and
automatically about four times each. Running it automatically with
manual change and installing manually and trying to install a new
version automatically.

New version of what?

Stayed on the phone with a BellSouth tech for
two hours this morning going thru all of the procedures -Twice...
I've tried uninstalling the program and reinstalling three times.
I've run the office diagonstic on it twice. Shut down all firewalls
on Norton and Windows. Reset all permits and restrictions on all
outgoing communication and internet services. Checked certifications,
and safe contact restrictions. I finally got it to where I can
receive mail thru my ISP, nd I can send an e-mail to myself thru my
ISP address, but i I use any other .com I get the 550.

Can you telnet to the ports BellSouth gave you? Did you start with a clean
mail profile?

 

[Guest]

Yes, Outlook 2000 was previously loaded on this machine.. As were all he
other Office Apps. When I loaded Office 2007 it evidently discarded all of
the 2000 apps.
In other words they are not on my machine any more. I tried to do a goback
/restore to restore back to 2000 and nothing came back. The download chosen
was automatic and not "upgrade" Probably a mistake... But I've got my disc
here now. In any case, due to hardheadedness or just plain obstanence, I'm
going to make 2007 work on this machine. As there has NEVER been a Microsoft
program
made that you could just load and use right out of the box. At least none
that I know of since 1976 when I was experimenting with DOS... And now that
we've estabilished that I'm a dinosaur, here is what I found in the Add-In
box:
Active Application
Business Contact Mgr - Outlook
Google Desktop Outlook Toolbar
Microsoft Exchange Unified Messenger
Microsoft Office Share Point Server Colleague Import
Microsoft Outlook Mobil Space
Norton Antispam Outlook Plug-In
My Wireless Outlook Intregration

Inactive Applications
Microsoft VBA for Outlook

Disabled Applications
MSN Toolbar (This had a note saying it give Outlook problems - Probably a
viscious rumor started by the Google app)

There were no mention of any bellsouth apps.
All security settings are turned off.
Bayouceff

 

[F. H. Muffman]

Yes, Outlook 2000 was previously loaded on this machine.. As were all he
other Office Apps. When I loaded Office 2007 it evidently discarded all
of
the 2000 apps.

here is what I found in the Add-In box:
Active Application
Business Contact Mgr - Outlook
Google Desktop Outlook Toolbar
Microsoft Exchange Unified Messenger
Microsoft Office Share Point Server Colleague Import
Microsoft Outlook Mobil Space
Norton Antispam Outlook Plug-In
My Wireless Outlook Intregration

Ok, I want to focus on the Norton Antispam for a moment. Is that part of
Norton Internet Security 2006, 2007, or Norton 360 and it's add-on pack?

Also, what is 'My Wireless Outlook Integration' from? I can't seem to find
info on that and it isn't on my system.

 

[F. H. Muffman]

Ok, I want to focus on the Norton Antispam for a moment. Is that part of
Norton Internet Security 2006, 2007, or Norton 360 and it's add-on pack?

Also, what is 'My Wireless Outlook Integration' from? I can't seem to
find info on that and it isn't on my system.

Oh, and I'd be remiss (and I'm already feeling a bit stupid about not having
asked) have you built a completely new mail profile from scratch, just to
verify that you get the same problem there, like Brian asked?

 

[Guest]

iThe Norton is 2006
I've made about 4 to six address's so far - Both automatically and manually.
With the help guides, Bellsouth techs, and on my own...(Imagine that!!) with
at least four sets of addresses. (I'm sorry I don't have any more, but I have
trouble remembering all the passwords) that are lised with MSN.Com,
Yahoo.com, Netscape.Net, AOL.Com, and My Favorite, Bellsouth.net (Tell Mr.
Brian that AOL & Netscape actually count as one.) All of hese address's had
the SAME RESULTS, IE.
I could get them to receive e-mail...I could send e-mail to THAT .com or
THAT .net address (Again, explain to Mr. Brian that these are example
address's) but not outside it's domain. This has to be a problem within the
app unless all these guys got together (Right) and actually agreed on
blocking Outlook 2007.

The Wireless card is a Sierra Wireless and is not currently in use, and was
not in use when the 2007 was installed.

 

[F. H. Muffman]

iThe Norton is 2006
I've made about 4 to six address's so far - Both automatically and
manually.
With the help guides, Bellsouth techs, and on my own...(Imagine that!!)
with
at least four sets of addresses. (I'm sorry I don't have any more, but I
have
trouble remembering all the passwords) that are lised with MSN.Com,
Yahoo.com, Netscape.Net, AOL.Com, and My Favorite, Bellsouth.net (Tell
Mr.
Brian that AOL & Netscape actually count as one.) All of hese address's
had
the SAME RESULTS, IE.
I could get them to receive e-mail...I could send e-mail to THAT .com or
THAT .net address (Again, explain to Mr. Brian that these are example
address's) but not outside it's domain. This has to be a problem within
the
app unless all these guys got together (Right) and actually agreed on
blocking Outlook 2007.

The Wireless card is a Sierra Wireless and is not currently in use, and
was
not in use when the 2007 was installed.

Ok, now you've completely lost me.

First, I don't know why you think that I am able to tell Mr. Brian anything.
I don't know him any more than I know you.

Second, what the heck are you talking about with all the other email
addresses? So, that said, lets back all the way up.

You have an ISP: Bellsouth.

You have a mail address at Bellsouth.

Correct?

Third, have you actually created a completely new profile, or have you
simply added other pop3 accounts to the existing profile?

 

[Brian Tillman]

(Tell Mr. Brian that AOL & Netscape actually count as one.)

Um, no they don't. AOL uses an IMAP account. Netscape.net won't use the
same PST or account at all.