how do i contact Microsoft Product Support Services

M

Marion Thrasher

Text from Advanced System Information under view the error
log I had installed a video driver for ATI Radeon 9800 pro
had problems on restart and firewall failed to start I
received the nt authority shutdown error this i believe
allowed me to be infected with some type of worm virus
(msblaster)i contacted the 1-866-pcsafety after contacting
my computer manufactured they also thought i was
infected. i was advised the download and install
WindowsXP-KB823980-x86-ENU this was to repair the damage
the virus caused still unable to launch applications like
Microsoft Internet Explorer and MSN browser. I was
advised to use msconfig to remove startup programs that
maybe causing resource type conflicts so i started to
remove the programs one by one until i ran into problems
with a blank start up item with no command or location and
would uncheck it and the system would hang during shut
down and would have to hard boot system by forcing power
off and this has also happended on other programs that i
can not remove from startup anyone else had these or
related issues.
Friday, November 21, 2003 Applicatio n Error Faulting
application hydradm.exe, version 3.20.0.2020, faulting
module ntdll.dll, version 5.1.2600.1217, fault address
0x00019ecd.
Friday, November 21, 2003 PerfNet Unable to open the
Server service. Server performance data will not be
returned. Error code returned is in data DWORD 0.
Friday, November 21, 2003 Applicatio n Error Faulting
application hydradm.exe, version 3.20.0.2020, faulting
module ntdll.dll, version 5.1.2600.1217, fault address
0x00019ecd.
Friday, November 21, 2003 Perflib The timeout waiting for
the performance data collection function "Spooler" in
the "C:\WINDOWS\System32\winspool. drv" Library to finish
has expired. There may be a problem with this extensible
counter or the service it is collecting data from or the
system may have been very busy when this call was
attempted.
Friday, November 21, 2003 Applicatio n Error Fault bucket
49071075.
Friday, November 21, 2003 WmiAdapter Open of service
failed.
Saturday, November 22, 2003 EventSyste m The COM+ Event
System detected a bad return code during its internal
processing. HRESULT was 80080005 from line 44 of
d:\nt\com\com1x\src\events\tie r1\eventsystemobj.cpp.
Please contact Microsoft Product Support Services to
report this error.
Sunday, November 23, 2003 EventSyste m The COM+ Event
System detected an inconsistency in its internal state.
The assertion "GetLastError() == 122L" failed at line 201
of d:\nt\com\com1x\src\events\sha red\sectools.cpp. Please
contact Microsoft Product Support Services to report this
error.
Monday, November 24, 2003 EventSyste m The COM+ Event
System detected an inconsistency in its internal state.
The assertion "GetLastError() == 122L" failed at line 201
of d:\nt\com\com1x\src\events\sha red\sectools.cpp. Please
contact Microsoft Product Support Services to report this
error.
 

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