HOUSECALL ON LINE SCAN

[Guest]

I ran an on line housecall scan and scan selected folders for malware.The
result are asfollows:-

TSPY.OnLineG.HHB
TSPY.OnLineG.HHBGB
TSPY.OnLineG.HHBHH

And when I click to 'clean now", it does not seems to clean and sort of hang
there. It never goes to step3. i repeated the scan a few times but it the
same reult,

Previously I have send my problem to Microtrend, but there is no response
from them Can someone help hplease. Rgd

 

[Malke]

I ran an on line housecall scan and scan selected folders for malware.The
result are asfollows:-

TSPY.OnLineG.HHB
TSPY.OnLineG.HHBGB
TSPY.OnLineG.HHBHH

And when I click to 'clean now", it does not seems to clean and sort of hang
there. It never goes to step3. i repeated the scan a few times but it the
same reult,

Previously I have send my problem to Microtrend, but there is no response
from them Can someone help hplease. Rgd

I may be wrong but I don't believe the online version of Housecall will
clean your machine. In any case, cleaning malware while online is not a
good idea since most malware will be active online and in Regular Mode
as opposed to Safe Mode. Here are general malware removal steps:

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to
do all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://pcdid.com/Multi_AV.htm - download

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.

Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.


Malke

 

[Guest]

Many thanks andgoing thru them. Look pretty lengthy but will try. Otherwise
will opt for a System Recovery.

 

[Gary Brandenburg]

The Housecall scan usually takes a while(around 40 mins.) & removal takes a
while,also. On my parent's machine, as well as my brother's & even mine, the removal
has taken close to a half hour, ± several more minutes.
Just wait it out & it should, eventually, "clean" whatever it finds.

After the removal process, it will ask if you want to scan again, so you have to hit
"cancel" (if I remember correct), or it WILL run another scan. Of course, you can
always stop it if it does start scanning again (from hitting "OK" instead of
"Cancel").

~Gary



Many thanks andgoing thru them. Look pretty lengthy but will try. Otherwise
will opt for a System Recovery.