Hours are offset when synchronizing Outlook 2003 and Windows Mobile 6

[Nathan Sokalski]

When I synchronize my Windows Mobile 6 device with Microsoft Outlook 2003
using ActiveSync 4.5 the hours are offset on my Windows Mobile 6 device for
all the appointments. Both the device, Windows XP, and Outlook 2003 are set
to the same time zone,so I doubt that has anything to do with it. Why does
synchronization need to be so hard?

 

[Diane Poremsky [MVP]]

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



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[Sven]

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you really
mean Outlook, or the PC? You can set the PC base time and Outlook's display
differently.

Next point is that there are typically more than one GMT +/- X for each time
zone. Are yours all exactly the same? Not one GMT -4, La Paz and another
GMT - 4, Santiago. These can differ by how and when DST and such are
handled.

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

When I synchronize my Windows Mobile 6 device with Microsoft Outlook 2003
using ActiveSync 4.5 the hours are offset on my Windows Mobile 6 device
for all the appointments. Both the device, Windows XP, and Outlook 2003
are set to the same time zone,so I doubt that has anything to do with it.
Why does synchronization need to be so hard?

 

[Diane Poremsky [MVP]]

As an FYI, outlook uses the same time zone as the computer - you can't
intentionally set it to use another time zone. Older versions were
occasionally affected by a bug that allowed the time zones to be different
but it's not expected behavior.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you really
mean Outlook, or the PC? You can set the PC base time and Outlook's
display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and such
are handled.

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has anything
to do with it. Why does synchronization need to be so hard?

 

[Nathan Sokalski]

Yes, I did.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

When I synchronize my Windows Mobile 6 device with Microsoft Outlook 2003
using ActiveSync 4.5 the hours are offset on my Windows Mobile 6 device
for all the appointments. Both the device, Windows XP, and Outlook 2003
are set to the same time zone,so I doubt that has anything to do with it.
Why does synchronization need to be so hard?

 

[Nathan Sokalski]

It's kind of weird, but one of the appointments is off by 5 hours
(6:00pm-8:00pm on my desktop, 1:00pm-3:00pm on my device) and another is off
by 4 hours (7:00pm-9:00pm on my desktop, 3:00pm-5:00pm on my device). Both
of these events are recurring, so maybe it has something to do with whether
or not I entered them during DST, but either way they are correct on my
desktop and different and wrong on my device (and wrong by more than one
hour, so there is something other than DST regardless).

When referring to the timezones I meant what I said, I have the timezone
specified for Windows XP and Outlook 2003 under Tools -> Options ->
Preferences -> Calendar Options, and I have them specified on my Windows
Mobile 6 device as well.

Also, I did use exactly the same timezone for all three timezone
specifications, so they should have the same DST.

Hopefully this narrows down the problem a little more. If there is any other
information that would be helpful, please ask.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you really
mean Outlook, or the PC? You can set the PC base time and Outlook's
display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and such
are handled.

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has anything
to do with it. Why does synchronization need to be so hard?

 

[Nathan Sokalski]

That's good to know, but I have them both set to the same timezone anyway,
so it shouldn't matter in my case.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

As an FYI, outlook uses the same time zone as the computer - you can't
intentionally set it to use another time zone. Older versions were
occasionally affected by a bug that allowed the time zones to be different
but it's not expected behavior.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you
really mean Outlook, or the PC? You can set the PC base time and
Outlook's display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and such
are handled.

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has anything
to do with it. Why does synchronization need to be so hard?

 

[Jconnell]

Have you installed the TZ update to your windows mobile device?

Yes, I did.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

When I synchronize my Windows Mobile 6 device with Microsoft Outlook 2003
using ActiveSync 4.5 the hours are offset on my Windows Mobile 6 device
for all the appointments. Both the device, Windows XP, and Outlook 2003
are set to the same time zone,so I doubt that has anything to do with it.
Why does synchronization need to be so hard?

 

[Diane Poremsky [MVP]]

Are there any differences in the offset between mid-march and early april
(and early Nov) and the rest of the year? If so, the update did not 'take'
on one system or you need to run the Outlook time zone tool.
http://www.microsoft.com/downloads/...33-B9C8-4652-9DD8-AE0F1AF62568&displaylang=en

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

It's kind of weird, but one of the appointments is off by 5 hours
(6:00pm-8:00pm on my desktop, 1:00pm-3:00pm on my device) and another is
off by 4 hours (7:00pm-9:00pm on my desktop, 3:00pm-5:00pm on my device).
Both of these events are recurring, so maybe it has something to do with
whether or not I entered them during DST, but either way they are correct
on my desktop and different and wrong on my device (and wrong by more than
one hour, so there is something other than DST regardless).

When referring to the timezones I meant what I said, I have the timezone
specified for Windows XP and Outlook 2003 under Tools -> Options ->
Preferences -> Calendar Options, and I have them specified on my Windows
Mobile 6 device as well.

Also, I did use exactly the same timezone for all three timezone
specifications, so they should have the same DST.

Hopefully this narrows down the problem a little more. If there is any
other information that would be helpful, please ask.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you
really mean Outlook, or the PC? You can set the PC base time and
Outlook's display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and such
are handled.

did you install the time zone update for the computer and mobile device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has anything
to do with it. Why does synchronization need to be so hard?

 

[Nathan Sokalski]

I'm not 100% sure it's fixed, but here's what I did and what happened:

1. I uninstalled the previous version of the timezone tool and installed the
one you mentioned
2. I ran the Time Zone Daylight Savings Update Mode, it said nothing was
found that needed updated
3. I ran the Permanent Time Zone Move Mode, it found 6 that needed fixed, so
I let it fix them. Since I had my device plugged in while doing this, it
automatically synchronized afterwards. I noticed the incorrect appointment
time on my device screen change to the correct appointment time (hooray!),
but then a few seconds later it changed back to the wrong time again.
4. I then ran the Permanent Time Zone Move Mode again, and it found 2
appointments that needed fixing, so once again I let it fix them. And once
again my device automatically synchronized and I saw the appointment time on
the device screen change to the correct appointment time, and luckily this
time it stayed.

So hopefully everything will work correctly from now on, it just makes me a
little nervous when something looks like it tried to pretend to be fixed yet
I still end up using that process to fix it. But anyway, I want to thank you
very, very much for helping me find a solution that works. Thanks.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Are there any differences in the offset between mid-march and early april
(and early Nov) and the rest of the year? If so, the update did not 'take'
on one system or you need to run the Outlook time zone tool.
http://www.microsoft.com/downloads/...33-B9C8-4652-9DD8-AE0F1AF62568&displaylang=en

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

It's kind of weird, but one of the appointments is off by 5 hours
(6:00pm-8:00pm on my desktop, 1:00pm-3:00pm on my device) and another is
off by 4 hours (7:00pm-9:00pm on my desktop, 3:00pm-5:00pm on my device).
Both of these events are recurring, so maybe it has something to do with
whether or not I entered them during DST, but either way they are correct
on my desktop and different and wrong on my device (and wrong by more
than one hour, so there is something other than DST regardless).

When referring to the timezones I meant what I said, I have the timezone
specified for Windows XP and Outlook 2003 under Tools -> Options ->
Preferences -> Calendar Options, and I have them specified on my Windows
Mobile 6 device as well.

Also, I did use exactly the same timezone for all three timezone
specifications, so they should have the same DST.

Hopefully this narrows down the problem a little more. If there is any
other information that would be helpful, please ask.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you
really mean Outlook, or the PC? You can set the PC base time and
Outlook's display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and such
are handled.

did you install the time zone update for the computer and mobile
device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has
anything to do with it. Why does synchronization need to be so hard?

 

[Diane Poremsky [MVP]]

For the benefit of others who may find this thread - re: your Step 1 was
correct. Its very important that you use the newest version of the update
tool. Don't use the one included with Outlook 2007 RTM.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I'm not 100% sure it's fixed, but here's what I did and what happened:

1. I uninstalled the previous version of the timezone tool and installed
the one you mentioned
2. I ran the Time Zone Daylight Savings Update Mode, it said nothing was
found that needed updated
3. I ran the Permanent Time Zone Move Mode, it found 6 that needed fixed,
so I let it fix them. Since I had my device plugged in while doing this,
it automatically synchronized afterwards. I noticed the incorrect
appointment time on my device screen change to the correct appointment
time (hooray!), but then a few seconds later it changed back to the wrong
time again.
4. I then ran the Permanent Time Zone Move Mode again, and it found 2
appointments that needed fixing, so once again I let it fix them. And once
again my device automatically synchronized and I saw the appointment time
on the device screen change to the correct appointment time, and luckily
this time it stayed.

So hopefully everything will work correctly from now on, it just makes me
a little nervous when something looks like it tried to pretend to be fixed
yet I still end up using that process to fix it. But anyway, I want to
thank you very, very much for helping me find a solution that works.
Thanks.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Are there any differences in the offset between mid-march and early april
(and early Nov) and the rest of the year? If so, the update did not
'take' on one system or you need to run the Outlook time zone tool.
http://www.microsoft.com/downloads/...33-B9C8-4652-9DD8-AE0F1AF62568&displaylang=en

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.

It's kind of weird, but one of the appointments is off by 5 hours
(6:00pm-8:00pm on my desktop, 1:00pm-3:00pm on my device) and another is
off by 4 hours (7:00pm-9:00pm on my desktop, 3:00pm-5:00pm on my
device). Both of these events are recurring, so maybe it has something
to do with whether or not I entered them during DST, but either way they
are correct on my desktop and different and wrong on my device (and
wrong by more than one hour, so there is something other than DST
regardless).

When referring to the timezones I meant what I said, I have the timezone
specified for Windows XP and Outlook 2003 under Tools -> Options ->
Preferences -> Calendar Options, and I have them specified on my Windows
Mobile 6 device as well.

Also, I did use exactly the same timezone for all three timezone
specifications, so they should have the same DST.

Hopefully this narrows down the problem a little more. If there is any
other information that would be helpful, please ask.
--
Nathan Sokalski
(e-mail address removed)
http://www.nathansokalski.com/

Next question just to narrow things down, by how much are they off?

Also you say Outlook is set to the same TZ as the WM device. Do you
really mean Outlook, or the PC? You can set the PC base time and
Outlook's display differently.

Next point is that there are typically more than one GMT +/- X for each
time zone. Are yours all exactly the same? Not one GMT -4, La Paz and
another GMT - 4, Santiago. These can differ by how and when DST and
such are handled.

did you install the time zone update for the computer and mobile
device?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your newsreader to msnews.microsoft.com.


When I synchronize my Windows Mobile 6 device with Microsoft Outlook
2003 using ActiveSync 4.5 the hours are offset on my Windows Mobile 6
device for all the appointments. Both the device, Windows XP, and
Outlook 2003 are set to the same time zone,so I doubt that has
anything to do with it. Why does synchronization need to be so hard?