Hotfix

[Guest]

I am having the problem addressed in article 329623 as well as Ikernel.exe
failure trying to install DVD player software. From all that I have read
these to are directly related. Here is the catch, I am running Windows XP
SP2 home edition which should have corrected this problem. Another thing,
the Hotfix that supposedly causes this problem (Hotfix Q328310) does not show
in my programs list. I wanted to try and run the fix listed in the above
mentioned article but its only for SP1 and doesnt allow it under SP2. Is
there a way around this? Help!

 

[Lanwench [MVP - Exchange]]

In

I am having the problem addressed in article 329623 as well as
Ikernel.exe failure trying to install DVD player software. From all
that I have read these to are directly related. Here is the catch, I
am running Windows XP SP2 home edition which should have corrected
this problem. Another thing, the Hotfix that supposedly causes this
problem (Hotfix Q328310) does not show in my programs list. I wanted
to try and run the fix listed in the above mentioned article but its
only for SP1 and doesnt allow it under SP2. Is there a way around
this? Help!

You tried the hotfix listed here?
http://support.microsoft.com/?scid=kb;en-us;329623

 

[Guest]

I tried to run it but it aborts because I have SP2.

 

[Wesley Vogel]

That hot fix (KB329623) is included with SP2. Since it is part of SP2 it
won't be listed seperately in Add or Remove Programs.

List of fixes included in Windows XP Service Pack 2
http://support.microsoft.com/kb/811113

Problems with InterVideo DVD software after upgrading to Windows XP Service
Pack 1
http://support.microsoft.com/?scid=kb;en-us;329623

Contact the manufacturer for an updated version that works with Windows XP.
http://www.intervideo.com/jsp/Home.jsp

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

The problem is the audio drop out is in media player and the ikernel problem
is with any dvd player software i try to install.

 

[Wesley Vogel]

Ikernel.exe is InstallShield Engine.

InstallShield Consumer Central - Common Errors
http://consumer.installshield.com/common.asp

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In