hotfix 968858 install fails

[RAM]

I'm trying to install the hotfix described in KB968858 - part of what
this hotfix does is allow Outlook 2007 to check Subject Alternative
Names in a certificate (which is what we are doing for our Exchange
2010 install).

Every time I run the exe, I get a vague "the installation failed" and
nothing in the event log. My Office 2007 is only at SP1 (a requirement
for the hotfix).

I've tried searching thru the descriptions of all the other office
updates that are installed, but none seem to list this particular
hotfix. Can someone tell me if it is included in another update for
Office 2007?

- RAM

 

[Roady [MVP]]

Yes, apply Service Pack 2 for Office 2007 and the updates that came out
after that.

 

[RAM]

Yes, apply Service Pack 2 for Office 2007 and the updates that came out
after that.

Thanks for the response, but I'm not sure that answers my question.

Is the hotfix described in KB96885 included in some other update? Is
that why the install fails? The prerequisites only list Office 2007
SP1.


But your response sparks another question: should I make sure all my
Outlook 2007 clients are running Office 2007 SP2 in preparation for
our move to Exchange 2010?

 

[Tom Willett]

Hotfixes normally are not included in any other updates, as they are
specific fixes for specific problems on only a few computers.

Yes, apply Service Pack 2 for Office 2007 and the updates that came out
after that.

Thanks for the response, but I'm not sure that answers my question.

Is the hotfix described in KB96885 included in some other update? Is
that why the install fails? The prerequisites only list Office 2007
SP1.


But your response sparks another question: should I make sure all my
Outlook 2007 clients are running Office 2007 SP2 in preparation for
our move to Exchange 2010?