Horrible time to save pictures in Internet Explorer / Outlook Express

[Al Christoph]

I am running Windows XP SP 1 with Norton AV 2004, both up to date. The PC
it's on gives more than satisfactory performance in general.

However, doing a File | Save As for even a small image in either IE or OE
can take 2 minutes or longer!!!!! (I gave up counting after 30
seconds:-((( CPU usage goes to 100% and appears to be entirely in the
appropriate program. The system does not lock up. I can fire up free cell
and get a game completed before the program comes back

The IE cache is clean and limited to 40 MB. I've got java 1.4.2 and two
shockwave in downloaded program files. (The list on the PC that is ok is
much larger.) The list of helper programs (from BHODaemon) is satisfactory.
Disabling did nothing.

Other file movement processes scream. Even things like moving email to
folders in OE performs very satisfactorily. (The hard drives involved are
doing DMA.)

Other similarly configured PC's in my network do not have this problem.
Unfortunately i do all my image saving on the PC with the problem!!!!

The list of running programs is clean and all accounted for. (No adware,
Helper programs etc.)

I'm connected to the net using DSL. But these are pictures that I am viewing
so presumably they are already in the cache.

Page File and Physical memory are plenty big. This PC only runs OE and
occasionally IE.

Suggestions please. I'm at a complete loss and did not see much in the
archive that would be helpful. Where is IE / OE spending all its time. (By
the way this has been a problem long enough that I can't suggest any
particular historical associations.)

Would registry comparisons between the PC's make sense? If so which pieces?

Regards,
Al

 

[Burt]

Al,
Have you tried just RIGHT clicking the image you want to save and select
SAVE PICTURE AS?
--
Burt
The Old Alaskan
MVP's listed on TECKPAGE
http://www.cvinternet.net/~smokydog
http://www.cvinternet.net/~smokydog/teckpage.htm

 

[Sandi - Microsoft MVP]

Your cache may be corrupt. Create a new one as per the instructions at the
URL below:
http://inetexplorer.mvps.org/answers_8.htm#deltree

 

[Al Christoph]

You would catch the one detail I screwed up. I do use the popup menu Save
Picture As command, not the File menu command. Sorry about that.

Interestingly, the save all command in outlook express when popped up on the
attachment bar works as fas as you could want.

It's as if the program was taking forever to convert the image somehow or
another. (The conversion being implied by the Save AS portion of the command
name.)

Thanks for the reply, it gave me a chance to correct my posting.

Further, investigations suggeset that I really don't know what is going on
behind the smoke and mirrors.

Another question: Just where are the images stored on the hard drive while
they are being displayed in OE/IE? I always thought in Temporary Internet
Files.

So my original question remains. Why is it taking so long to do a Save
Picture As popup menu command??????

Regards,
Al

 

[Al Christoph]

Did a thorough house cleaning. No luck there.

Regards,
Al

 

[Guest]

Hey Al -

Look at your config options in your A/V program and turn off the option for
Internet file scanning, or if you can, specifically scanning the directly
where the Temporary Internet files are being cached. This might help.

 

[Al Christoph]

Thanks for the suggesion. Completely shut down norton. (It was loaded but
not active for email or for file scanning.)

No difference.

Nothing I have done helps.

Still looking for ideas.

BTW: Is there doco anyplace on what registry entries control IE / OE ???

Regards,
Al

 

[Sandi - Microsoft MVP]

This may be one of those cases where an IE repair may assist, though I have
my doubts.
http://inetexplorer.mvps.org/answers_5.htm#repair_tool

Otherwise, you should also check for malware:
http://inetexplorer.mvps.org/data/tshoot.htm

 

[Al Christoph]

Thanks to all for the help. I now have additional info and a work around.

Installing XP SP2 did not change anything.
All the cleanup in the world did not change anything.
I'm now running sfc /scannow per some of the doco I read. We'll see what it
does.

Purely by accident, i tried dragging the picture off the email and into the
desk top.
It worked perfectly and immediately!!!!!!

So I have a work around. I need to do this only rarely, so that is fine.

I will report back if anything else fixes it.

Regards,
Al