Hope not OT, Converting to pdf files

[Ken]

Using Adobe Acrobat Version 6 I convert Word Docs to pdf files. I send out
these files customers and most can open and read them. However around 5% say
in the email body is a mass of gobbledy gook and can't open or read the
file..

I see on my Adobe software it is saved to be backward compatible to be read
by version 5 onwards and wondered if the recipient had an earlier version it
would cause the problem. I could change the settings to make it further
backward compatible but it seem to balloon the file size.

Any help appreciated and sorry if not quite the right NG but couldn't find
any other.

Ken

 

[Graham Mayor]

My guess is that those with problems don't have Acrobat reader installed and
are trying to open the file in Word.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Ken]

Good point.

Ken

My guess is that those with problems don't have Acrobat reader installed
and are trying to open the file in Word.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Suzanne S. Barnhill]

In addition to Graham's point, if you are sending the PDF as the body of the
email (as your wording suggests), then it will not be readable even by Adobe
Reader.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Ken]

No being sent as attachment. We send several hundred each month to differing
people and only a handful of people each month report this problem.

Ken

 

[TF]

Ken

Is it always the same recipients who are reading it as gobbledygook? It may
be a problem with the ISP/carrier that is destroying the attachments
(overzealous AV).

--
Terry Farrell - Word MVP
http://word.mvps.org/

"Ken" <Reply to NG only> wrote in message
: No being sent as attachment. We send several hundred each month to
differing
: people and only a handful of people each month report this problem.
:
: Ken
:
:
:
: : > In addition to Graham's point, if you are sending the PDF as the body of
: > the
: > email (as your wording suggests), then it will not be readable even by
: > Adobe
: > Reader.
: >
: > --
: > Suzanne S. Barnhill
: > Microsoft MVP (Word)
: > Words into Type
: > Fairhope, Alabama USA
:
: > Email cannot be acknowledged; please post all follow-ups to the
newsgroup
: > so
: > all may benefit.
: >
: > "Ken" <Reply to NG only> wrote in message
: > : >> Using Adobe Acrobat Version 6 I convert Word Docs to pdf files. I send
: >> out
: >> these files customers and most can open and read them. However around
5%
: > say
: >> in the email body is a mass of gobbledy gook and can't open or read the
: >> file..
: >>
: >> I see on my Adobe software it is saved to be backward compatible to be
: > read
: >> by version 5 onwards and wondered if the recipient had an earlier
version
: > it
: >> would cause the problem. I could change the settings to make it further
: >> backward compatible but it seem to balloon the file size.
: >>
: >> Any help appreciated and sorry if not quite the right NG but couldn't
: >> find
: >> any other.
: >>
: >> Ken
: >>
: >>
: >
:
:

 

[Suzanne S. Barnhill]

And if that is the case, then zipping the attachment may solve the problem
(but of course they'll have to have a way to unzip them).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.