Hitachi RMA response - how fast?

[Andrew Hamilton]

In practice, how fast does Hitachi send out a replacement for a drive
returned under RMA?

Their RMA status web page has this message:

Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability. If product is
available, your replacement order will be processed within 14 working
days after the receipt of your defective disk drive.

 

[Arno]

In practice, how fast does Hitachi send out a replacement for a drive
returned under RMA?

Their RMA status web page has this message:

Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability. If product is
available, your replacement order will be processed within 14 working
days after the receipt of your defective disk drive.

Are they saying that if there are no more drives available, then I'm
outta luck?

No. Just that it could take a couple of weeks if the have no drive
in your size ready to be shipped.

Arno

 

[Mike Tomlinson]

Are they saying that if there are no more drives available, then I'm
outta luck?

No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll send
you a 320GB instead.

 

[Rod Speed]

No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll
send you a 320GB instead.

Doesnt explain why that should take longer.

 

[Andrew Hamilton]

No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll send
you a 320GB instead.

Since I sent in a 1 TB drive, I can only hope that Hitachi will ship
me their new 2 TB model. LOL!~

As of 10 minutes ago, the Hitachi website said that they had still not
shipped out a replacement drive. There is still hope.

I'll keep the group posted.

-ah

 

[me/2]

On Fri, 30 Oct 2009 07:24:53 +0000, Mike Tomlinson

:>In article <[email protected]>, Andrew Hamilton
:>
:>>Are they saying that if there are no more drives available, then I'm
:>>outta luck?
:>
:>No, they'll send you the next capacity drive up that they do have in
:>stock. e.g. if you send in a 250GB and they have none in, they'll send
:>you a 320GB instead.

I've been lucky in that I've only had one hard drive failure in the
last 20 years or so. It was a 160 GB Seagate IDE drive about 2 years
ago. I did an online RMA request, shipped the drive off and less than
a week later I received a 250 GB as a replacement. The replacement
still has around 2 years left of the original 5 year warranty.

me/2

 

[Andrew Hamilton]

On Fri, 30 Oct 2009 07:24:53 +0000, Mike Tomlinson

:>In article <[email protected]>, Andrew Hamilton
:>
:>>Are they saying that if there are no more drives available, then I'm
:>>outta luck?
:>
:>No, they'll send you the next capacity drive up that they do have in
:>stock. e.g. if you send in a 250GB and they have none in, they'll send
:>you a 320GB instead.

I've been lucky in that I've only had one hard drive failure in the
last 20 years or so. It was a 160 GB Seagate IDE drive about 2 years
ago. I did an online RMA request, shipped the drive off and less than
a week later I received a 250 GB as a replacement. The replacement
still has around 2 years left of the original 5 year warranty.

me/2

Well,

I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.

Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"

 

[Rod Speed]

Well,

I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.

Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"

Nope, legally they cant do that.

They have to ship you something, often a bigger drive short stroked to the size of the one you sent them.

 

[Arno]

I've also had very good luck with both Seagate and Hitachi drives,
until now. And, it's been over 2 weeks now since Hitachi received the
drive back from me, but still no replacement drive shipped.

Is there any possibility that Hitachi will simply say, "Sorry no
drives available. Go away?"

No, that would be fraudulent. But two weeks would be very fast
for a cheap consumer=grade device.

Arno

 

[Andrew Hamilton]

No, that would be fraudulent. But two weeks would be very fast
for a cheap consumer=grade device.

Thanks, Arno. The web site promises a replacement, "if available."
Sounds pretty weasel-word-y to me. If I don't get a replacement soon,
I will have to go out and buy another drive. I suppose I can always
use the extra storage, <SIGH>.

-AH

 

[Rod Speed]

Andrew Hamilton wrote

The web site promises a replacement, "if available."
Sounds pretty weasel-word-y to me.

More fool you. Operations like that know what the law requires.