High speed mass storage device wont register in my computers

[Guest]

My external storage device, when connected to my USB port complains but is
detected but, is not detected under my computers and I can not access the
drive. Can you please help?

When I plug in my external hard drive, the following message appears:

" The USB Mass Storage Device is a HI-SPEED USB device and will function at
a reduced speed when plugged into a non-HI-SPEED port."

Apparently "there are no HI-SPEED USB host controllers installed on this
computer."

I am running windows xp home edition sp2 with the following host controllers
installed:
Intel(r) 82801 BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801 BA/BAM USB Universal Host Controller - 2444

I have also installed service packs 1, 2 and 3. On the Microsoft page, it
states that the service pack 1 contains a high speed USB driver. So I should
have one too. I have also downloaded Intel Chipset Drive for my computer.

 

[Jerry]

Sounds like the external USB device is designed as a USB 2.0 item and your
motherboard supports USB 1.1; that's why you get the errors. Go to Best Buy,
Circuit City, etc and buy an add-in PCI card that has USB 2.0 support.

 

[Fred S]

Gaya,

You have USB 1.1 and not USB 2.0 - otherwise the controllers would
report "Enhanced" or USB 2 in the Device Manager listing.

You could purchase/install a pci USB 2.0 card if you have a free slot.
That would do it.

Fred