HIDDEN EMAILS BUT NO FILTER APPLIED

[Nozipho]

Number of inbox e-mails is 50 inclu. unread but at the bottom of outlook on
the right hand side shows 56 item. The filter is off and there are no rules
applied

 

[Roady [MVP]]

If it is a shared mailbox it could be that you are not allowed to see items
marked as Private.

The lack of detail in your post prevents us from giving us a more direct or
precise answer.

Include at least;
-your version of Outlook (Help-> About)
-type of mail account (POP3, IMAP, Exchange, HTTP, Outlook Connector,
Exchange, other...?)
-any errors in their exact wording as they are presented to you.

 

[Nozipho]

outlook 2003
account is EXCHANGE
No error messages, it's a shared mailbox, some members cannot view all
messages and this is shown by the total number of items that are suppose to
be in the inbox. The manager is able to view all the messages. I have given
them equal rights but the problem still persist.

 

[Roady [MVP]]

Where and which right did you set?
For delegates you have to explicitly allow them to see items marked as
Private.
You can do this via Tools-> Options-> tab Delegates

 

[Nozipho]

thank you,

You could be right, most ghots emails are flagged with private and high
importance. I hope your solution will resolve this issue. Will keep you
posted.

 

[Roady [MVP]]

You're welcome!

thank you,

You could be right, most ghots emails are flagged with private and high
importance. I hope your solution will resolve this issue. Will keep you
posted.

 

[Nozipho]

Hi Roady

it's couple of months down the issue of private items is still bothering us.
I have users permissions to view private and conf. emails but they can't view
them still. Only the manager can view and the strange part is that she has
same rights as everyone, she's connecting same way other are but she's the
only one who can see private items