Hibernation Problem

[Mervyn Thomas]

The problem I have is that when I switch on in the morning the system
restores to the point of being able to get a glimse of Outlook messages and
then the system switches off completely and does a restart and reloads
windows anew without any other programms running.
This happens whether the hibernation is induced by power settings or by
pressing the hibernation button on the keyboard. Normally I leave Outlook
2007 and other office documents running all the time. I am running XP -
SP3 and have not done any recent system changes apart from all sorts of
updates that press themselves in.
Any ideas?

Mervyn

 

[SC Tom]

The problem I have is that when I switch on in the morning the system
restores to the point of being able to get a glimse of Outlook messages
and then the system switches off completely and does a restart and reloads
windows anew without any other programms running.
This happens whether the hibernation is induced by power settings or by
pressing the hibernation button on the keyboard. Normally I leave Outlook
2007 and other office documents running all the time. I am running
XP - SP3 and have not done any recent system changes apart from all sorts
of updates that press themselves in.
Any ideas?

Mervyn

Does it only do it using hibernation, or do you see the same symptoms after
doing a shut down/ power off or using standby? If so, it may be a hardware
problem, or it may be that some driver is taking too long to reload.
You don't have to blindly accept all the updates that come your way. You can
choose the ones you need, and select Hide on the ones you don't. For
example, I once had Outlook 2003 installed with my Office suite, but even
though I've had Outlook uninstalled for some time now, and every once in a
while, update still tries to give me new updates for it.

 

[Mervyn Thomas]

The Quick answer is No as far as normal shut down is concerned but I have
not been using standby at all - I will try it out!
Mervyn

 

[Mervyn Thomas]

OK - so I have checked I am still seeing the same problem recovering from
Standby as with hibernation. There were no programmes running.
Is there any sort of log that exists which could indicate what happens
immediatly before and causes the restart?
Mervyn

The Quick answer is No as far as normal shut down is concerned but I have
not been using standby at all - I will try it out!
Mervyn

 

[SC Tom]

Check your event logs. Go to Start, Run, type in eventvwr.msc and press
enter. Look at the Application and System logs and see what appears at the
time(s) you were coming out of hibernation.

If you want to start fresh, clear the logs, put your system into
hibernation, and bring it out. Make a note of the time, and when the problem
reoccurs, go into the event logs as soon as it is back up and stable.

If there is an event with a yellow exclamation point or red X, open it. On
upper right side of the event, there is an icon that looks like 2 sheets of
paper. Click on that, then paste it into your reply. It doesn't say that
it's doing anything when you click on it, but the info is being copied to
your clipboard for pasting.
--
SC Tom

OK - so I have checked I am still seeing the same problem recovering from
Standby as with hibernation. There were no programmes running.
Is there any sort of log that exists which could indicate what happens
immediatly before and causes the restart?
Mervyn

 

[Mervyn Thomas]

Hi Tom ! Results from the Event Viewer.
I seem to get therese errors whether the computer restarts or not: so the
following one was after the restart which kept going OK.
Event Type: Error
Event Source: ati2mtag
Event Category: DAL
Event ID: 43033
Date: 17/01/2010
Time: 15:57:43
User: N/A
Computer: USER-989E6A2FDD
Description:
Edid checksum error
Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 2a 00 00 00 19 a8 00 c0 *....¨.À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


This one howver was after hibernation which then restarted:
Event Type: Error
Event Source: ati2mtag
Event Category: DAL
Event ID: 43033
Date: 17/01/2010
Time: 15:57:16
User: N/A
Computer: USER-989E6A2FDD
Description:
Edid checksum error
Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 2a 00 00 00 19 a8 00 c0 *....¨.À
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

The event which preceded the above was not an error but seems to say
something!
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 17/01/2010
Time: 15:57:19
User: N/A
Computer: USER-989E6A2FDD
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x40000080
(0x89b97130, 0x896eb120, 0xbacd3be8, 0x00000002). A dump was saved in:
C:\WINDOWS\Minidump\Mini011710-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

End Event Viewer.
I don't know how to send this dump information to Microsoft as the above
hyperlink would indicate I should!

Maybe this makes sense to you:
Rgds
Mervyn

 

[SC Tom]

My guess would be it's either the ATI video card itself, or the video
driver. Have you updated the Catalyst drivers lately? Do you have onboard
video or an add-in card? It looks like the video card/driver is causing a
checksum error, which in turn is causing the memory dump.

 

[Mervyn Thomas]

Tom - I have onboard video described as ATI Radeon Express 1250 Driver
version 8.342.0.0.
I found what I thought was an updated driver at the ATI site but it failed
to install (no compatible driver on computer!) I also tried to install what
I downloaded from the system manager update driver menu. Can you suggest
where to get what I need?

Regards
Mervyn

 

[Mervyn Thomas]

Tom - problem seems to be fixed - I signed up online to "Driver Detective"
for $9.95 which I thought reasonable - It scanned my system and installed
a new driver which does seem to work without any errors on restart.
That's the good news! The bad news is that I have been charged a total of
$46.88 by driver detective which inludes a 10 computer licence , 2 year
updates etc which I am pretty sure I did not see as I signed up!

Needless to say that's another issue!

Thanks for your help to point me in the right direction!

Mervyn

 

[SC Tom]

Yikes! I was going to suggest going to your PC or motherboard manufacturer's
site for the drivers. They're usually the only ones that work correctly
since they are designed for that particular set up.

I don't know what recourse you have where you are, but you might check with
your credit card company for complaints against Driver Detective. There are
plenty of horror stories on the web about them <shudder>. If nothing else,
go back over what they listed as what you were going to be paying for and
see if there's any really fine print about the extraneous charges.

The question now is- did it fix the hibernation problem?