Help.

[Guest]

Hi. I could use some help..

I just bought myself vista ultimate32 retail box. But while opening it the
second dvd, ultimate64, were not fastened in any way. The dvd already got
some scrathes...

Is this the way retail boxes are sold??

best regards
remy lyssand

 

[Tiberius]

normally no, but I am sure you can get it replaced if you take it back to
where you bought it from...

don't accept a bad product..... but even if they deny you this change, which
would be highly unreasonable,
then ms can send you a replacement disk, since the product key is what is
important and not the DVD media itself



(of course one might say that the bad product is the os itself and not the
media but thats another story)

 

[Guest]

Thank you for answering..

well there's another thing, I bought it non-used by a guy who won it in a
contest..
It's all strange that ms would sell crappy boxes. I can also see by info on
these webpages that it's missing the plastic holding the box together by the
red tape.

seems like it's been "tampered" with...

Any good ideas of what to do??

thanks

 

[Tiberius]

well what is important is the product key...

Are you sure that he did not install it on another computer? because then
that creates a big problem,

I dont want to alarm you... but you must know that vista is allowed to be
installed on only one pc
at a time... if he has it installed on another pc, you might have a problem
activating it...

If the disk can be read, then just make a copy of it and use the copy of the
dvd to install...

as I said the media is not that important.. what is important is the product
key.

Microsoft can give you a replacment dvd, I think you pay only for the
shipping...

or you can use any other disk a friend might have... if it is the same type
of vista as you have,
but in that case you will use YOUR product key.

I am telling you all I know... and hope it helps

 

[Tiberius]

hmmm on the other hand I think all dvd's are the same in the boxes...(if we
are talking about 32 bit)
and only the product key is different according to your liscence,

home basic, premium, busniness, ultimate

 

[Guest]

Thanks for the help, very helpful!

I will ask ms for another dvd, by the way; I only have one key. I understand
I have to uninstall 32 to use 64!

 

[Julian]

Thanks for the help, very helpful!

I will ask ms for another dvd, by the way; I only have one key. I
understand
I have to uninstall 32 to use 64!

If you're copy has been used prepare for the key not working.
You may have been conned.

Do you know the guy who sold it to you?

 

[Guest]

Hi.

As I have learned ms only replace with oem versions of their product, wich
is totally out of question for me. Why else buy retail.
Since the seller won it, I doubt he got proof of purchase(he won two boxes).

I don't know him. He had an add in a used item web site(respected).

Either way I have sent him a mail.

Easy solution; can I use my old oem ult64 dvd with the retail key??

best regards
remy lyssand

 

[Guest]

Extra info;

I picked it up at his home, paying him cash.

Waiting for a new motherboard, I'm not installing until it arrives because
of drivers and raid setup!

 

[Dana Cline - MVP]

What kind of contest? Can you contact the contest people? If not, contact
Microsoft.

It's not so much a "crappy box" as it is that sometimes the disks come loose
from the center post due to shipping vibration and jolts. I've had that
happen on other non-Microsoft software too.

That's why I generally always buy my software either from the manufacturer
or from a reputable reseller...

Dana Cline - MCE MVP

 

[Tiberius]

- The important thing is to be sure he (the previous owner) doesnt still
have it installed on a pc....
since activation checks anytime it wants.. it will "see" that 2 different
hardware have the same key and
wont let you activate... I think you have understood now...

- You can have either 32 bit or 64 bit installed.. but only one at a time...
the product key is valid for both
versions.

can I use my old oem ult64 dvd with the retail key??

hmmmm Im not sure about that.. but you can try it... if it goes pass that
critical point where you insert the product key then its ok...

- You dont even have to activate...

remember you dont NEED to activate for 3 days if you enter a product key
AND...
you dont need to activate after 30 days if you dont enter a product key at
all!

Thats right! if during the installation.. you dont enter a product key and
continue the installation (it will ask you are you sure you want to continue
without a product key?) then you will have vista for 30 days before you need
to enter a product key and activate! lol

its good solution perhaps for you,

tell me if this helps

 

[Guest]

Hi.


Haven't had the time to post...

thanks for all the good responses, it's been a pleasure getting help.
Will definitely recommend it others.

I received several mails from him also containing a mail from the editor at
the website in which he stated dissatisfaction towards the seller for not
checking the product before selling it. The editor stated that microsoft had
the sole responsibility for this matter. The seller would take contact with
microsoft, but after the weekend.

The seller is also a well known writer for the website and a guru for its
community.

I feel bad about the hole thing.... doesn't seem like theres much help
coming from him.

But I'll wait trough the weekend and see what happens.
And what about his lack of making things happen, If i sold someone a box
like this for 420 $ I would move my ass.

Most of all I would just return the box and get my money back today..

should I try the product key??

 

[Guest]

The 32bit dvd was not loosened from center, it is the 64bit dvd which as
loose as the
manual. It was in the back with the manual, the dvd's was not double
jointed in center of the jewelcase.

 

[Tiberius]

I would try it.... but thats me..

even if it didnt automatically activate I would try to activate by phone

if you plan on returning it, of course dont do it!

 

[Julian]

Hi.


Haven't had the time to post...

thanks for all the good responses, it's been a pleasure getting help.
Will definitely recommend it others.

I received several mails from him also containing a mail from the editor
at
the website in which he stated dissatisfaction towards the seller for not
checking the product before selling it. The editor stated that microsoft
had
the sole responsibility for this matter. The seller would take contact
with
microsoft, but after the weekend.

The seller is also a well known writer for the website and a guru for its
community.

I feel bad about the hole thing.... doesn't seem like theres much help
coming from him.

But I'll wait trough the weekend and see what happens.
And what about his lack of making things happen, If i sold someone a box
like this for 420 $ I would move my ass.

Most of all I would just return the box and get my money back today..

should I try the product key??

Yes.