HELP!!! XP continuously reboots after installing SP1

[C. J. Johnson]

My mother-in-law has a Gateway computer and recently
reinstalled all her programs. Once she did this, she was
unable to connect to the internet using dial-up. I
reinstalled SP1a but now the system continuously reboots.
I have tried creating a bootable floppy but the system
doesn't recognize the hard drive (NTFS). I need a way to
put the system back the way it was so that I can backup
some critical data and then I plan to reformat and reload
the system. I would appreciate any assistance that you
could provide. Time is of the essense.

Thanks

 

[Guest]

try,
start, run, type 'cmd' without the exclamation notes, enter.
then type: shutdown -a

thsi should stop the computer rebooting

 

[Bob Knowlden]

Can you boot the machine in safe mode? (Press the F8 function key before
Windows loads.)

If you can start up in safe mode, go to the System Properties control panel,
Advanced tab, Startup and Recovery settings button. Uncheck "automatically
restart". Then, when you get the problem again, you may discover which
drivers are in conflict.

You may be able to run System Restore from safe mode, and go back to before
you applied SP1.

If you can't boot to safe mode, maybe you could try a DOS-based utility to
read NTFS disks:

http://www.sysinternals.com/ntw2k/freeware/ntfsdos.shtml

I haven't used it myself. I'm unsure as to exactly what you'd do with data
you might read off the machine's hard drive.

Good luck.

Address altered. Replace nkbob with bobkn.