Help with missing DLL file

[Guest]

Hopefully someone has an idea what this is. First off i'm new to the
newsgroups so if i've posted in the wrong one I apologise first off.
A few days ago morton antivirus software detected some infected dll files on
my pc which it then decided to delete as they couldnt' be repaired. One of
these files was "eubaqsj.dll" . Now on startup I get the following error
message
" C:\windows\system32\eubaqsj.dll
the specified module could not be found"
Everything seems to work ok apart from for a few minutes on startup media
player seems to be very jittery ( not sure if even connected, just started at
same time!)
I've searched for this file online but can't find anything to help me and
don't have the xp disc as it came preloaded on my machine. Any ideas
whatsoever would be greatly appreciated.

 

[DL]

It means your sys was infected and Norton could'nt deal with it, or
leastways only removed some of its files
Try an online scan at Trend Micro

 

[Guest]

Ah I understand now, thanks. I've tried the online scan too which just got
rid of some spyware but now i'm unsure as to how I replace the missing DLL
file as I can't find anywhere online to download it. Does it even need to be
replaced?
thanks again

 

[Ken Blake, MVP]

Ah I understand now, thanks. I've tried the online scan too which
just got rid of some spyware but now i'm unsure as to how I replace
the missing DLL file as I can't find anywhere online to download it.
Does it even need to be replaced?

Not only does it not *need* to be replaced, you don't want to replace it.
It's not a Windows file, but almost certainly was the virus (or part of the
virus) that Norton deleted.

 

[Guest]

Now it makes more sense thanks. I'm a novice with this sort of stuff so
assumed that when I got the error on startup it was a windows file that was
meant to be there. So to be a pain but just a couple more queries now;
Does that mean that some of the virus may still be on the machine as I keep
getting this error message on startup and if so how do I get rid as Norton
doesn't seem to do it?
I have run a full norton scan on numerous occasions and keep getting on
average 8 x dialer.generic .exe files detected which norton deletes. Could
this be anything to do with the other virus?
Lastly and sorry to be a pain but I ran the trend micro scan again which
found another trojan file "winuqw32.dll". Trend micro couldn't delete it for
some reason though. Is this a windows file or if not is the best way to
delete it in safe mode?
Also is norton any good or is it better to get something else?
Thanks again for eveyone whos helped , this thing is really getting on my
nerves now !

 

[Ken Blake, MVP]

Now it makes more sense thanks. I'm a novice with this sort of stuff
so assumed that when I got the error on startup it was a windows file
that was meant to be there. So to be a pain but just a couple more
queries now;
Does that mean that some of the virus may still be on the machine as
I keep getting this error message on startup and if so how do I get

It's *probably* just a reference to the virus that you need to delete, not
the virus itself.

rid as Norton doesn't seem to do it?
I have run a full norton scan on numerous occasions and keep getting
on average 8 x dialer.generic .exe files detected which norton
deletes. Could this be anything to do with the other virus?

Yes, it could be, but I don't know for sure, since I don't klnow what virus
you had.

Lastly and sorry to be a pain but I ran the trend micro scan again
which found another trojan file "winuqw32.dll". Trend micro couldn't
delete it for some reason though. Is this a windows file

No, it's the Trojan Smitfraud. Read here:
http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan

or if not is
the best way to delete it in safe mode?
Also is norton any good or is it better to get something else?

In my view, Norton is the worst possible choice.

 

[Guest]

Just a follow up to say thanks for the advice from both DL and Ken Blake,
The virus was called "trojan.busky" and whilst trying to delete this virus
norton came across another "trojan.horse". Following nortons instructions I
managed to delete these and remove them from the registry (following about 4
hours of reading to see what could happen and making backups first,as i'm a
novice at this)
Problem solved with those viruses and ran a full scan ;-
norton detected another 4 x dialer.generic in the folder c:\windows\temp,
not that bad i thought as I had 8 of them the day before and deleted them as
usual. (o and if it helps they are always by the file name WinB124.tmp.exe or
very similar )
So thinking that it was solved I ran another full scan an hour later and low
and behold had another 4 of them!!! I've read a bit on these dialer things
and as I seem to undrstand they're a dialling program used to dial 900
numbers and the like (which shouldn't affect me as I use a cable DSL
modem....i hope!!).
So now I have managed to get rid of the initial virus troubles i think,
unless its still lurking there and causing the dialer problems. If not is
there anything I should be doing to stop these dialer.generic keep coming on
my pc. Its just strange how i've had nothing like this before and all of a
sudden when this busky virus came the dialer problem started. Any ideas would
be grateful
Thanks