HELP Lost System Restore

[Sue Davies]

Hi There

Hope someone can help please. I am running XP Home SP2 all was well until
about a week ago when some funny things started happening.I have Norton
Internet Security 2006.First off when I click on the icon in task bar to
remove a USB device it stopped flaging me that it was ok to remove device.
Then I lost system restore. It says do you want to turn it on. I reply yes
it then says system restore encountered an error trying to enable please
restart comp and try again. This does not work. I have never turned it off
as I find it very useful.

I have also lost from the start button run & search.

Has anybody got any ideas. Does not seem to have any virus's etc.

any help would be gratefully received.

Thanks in advance

Sue

 

[Touch Base]

| Hi There
|
| Hope someone can help please. I am running XP Home SP2 all was well until
| about a week ago when some funny things started happening.I have Norton
| Internet Security 2006.First off when I click on the icon in task bar to
| remove a USB device it stopped flaging me that it was ok to remove device.
| Then I lost system restore. It says do you want to turn it on. I reply yes
| it then says system restore encountered an error trying to enable please
| restart comp and try again. This does not work. I have never turned it off
| as I find it very useful.
|
| I have also lost from the start button run & search.
|
| Has anybody got any ideas. Does not seem to have any virus's etc.
|
| any help would be gratefully received.
|
| Thanks in advance
|
| Sue

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reinstalling System Restore.

Open Windows Explorer and navigate to the windows\inf folder.
Find the sr.inf file, right click on it and select Install.
Test System Restore.

 

[Sue Davies]

Hi tried but would not open as some of my other programs. it is getting
worse

sue

 

[Bert Kinney]

Hi Sue,

Completely uninstall Norton Internet Security 2006 using the information below.
Then try reinstalling System Restore. Norton application cause more problems
than they solve, much like a virus.

Symantec Removal
http://basconotw.mvps.org/SymRem.htm

You can find alternative virus applications here.
http://bertk.mvps.org/html/spyware.html

 

[Bert Kinney]

Great, keep us posted Sue.

 

[Sue Davies]

Hi

I am removing norton now but is taking a very long time

Will let you no prob tomorrow how it is going

thanks once again

sue

 

[Sue Davies]

Hi

Have uninstalled norton but cannot reinstall. It took 2 hours to uninstall
norton goback. I still have the problem that I cannot get restore to work
cannot open event logs to check tried to go into comp manager - it flashs up
then dissappears Help!!!!!!!!!!!!!!!!!!!!!!! what is going on. i have been
using comps for about 5 years now and even built my own etc but have never
seen anything like this before. Virus checks bring up nothing.

Sue

 

[Bert Kinney]

Hi Sue,

Sorry to hear this. At this point I would suggest a performing a repair install.

How to Perform a Windows XP Repair Install by Michael Stevens MS-MVP:
http://michaelstevenstech.com/XPrepairinstall.htm

How to perform a repair installation of Windows XP if IE 7 is installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;917964

 

[Sue Davies]

hi

thanks for all your help

sue