S
Spastic Drummer
Hello all-
I am an IT support specialist, and can't seem to nail this one down. I
have been supporting a user that has had a problem with viewing
thumbnails. My predecessor swapped boxes for this user just before I
started this job. For a month or 2, the problem seemed to be gone,
until about a week and a half ago. Suddenly the problem manifested
itself again. I dug in and did a little research and came accross a
registry hack that fixed the problem for about a week. This was the
process where you check the registry settings for picture file
extensions within HKCR; IE:
HKEY_CLASSES_ROOT\.jpeg\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}
has a Default value of {7376D660-C583-11d0-A3A5-00C04FD706EC}.
Once the problem popped up for the second time, this is what I
immediately checked. As expected, his .jpg, .jpeg and .jpe extensions
were missing this key piece of info. I restored the propper settings
and re-booted, but no love. I then re-checked the registry and my
changes were still there. I double and tripple checked the entries to
make sure that they were not misspelled - all was good. By all
accounts, he should be able to see thumbnails. The folder views are
set up correctly, however there is 1 interesting thing. If I select a
"Thumbnail" (empty box where the thumbnail should go) and right click,
I do not have the menu entry for "Refresh Thumbnail". Not sure if this
a key piece or not.
One more thing, we are using roaming profiles, so I'm not that suprised
that this problem went from this user's first box to the second. The
user can log onto a different box and see thumbnails, and I can log
onto his box and I get no thumbs.
Thanks in advance!
Casey
I am an IT support specialist, and can't seem to nail this one down. I
have been supporting a user that has had a problem with viewing
thumbnails. My predecessor swapped boxes for this user just before I
started this job. For a month or 2, the problem seemed to be gone,
until about a week and a half ago. Suddenly the problem manifested
itself again. I dug in and did a little research and came accross a
registry hack that fixed the problem for about a week. This was the
process where you check the registry settings for picture file
extensions within HKCR; IE:
HKEY_CLASSES_ROOT\.jpeg\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}
has a Default value of {7376D660-C583-11d0-A3A5-00C04FD706EC}.
Once the problem popped up for the second time, this is what I
immediately checked. As expected, his .jpg, .jpeg and .jpe extensions
were missing this key piece of info. I restored the propper settings
and re-booted, but no love. I then re-checked the registry and my
changes were still there. I double and tripple checked the entries to
make sure that they were not misspelled - all was good. By all
accounts, he should be able to see thumbnails. The folder views are
set up correctly, however there is 1 interesting thing. If I select a
"Thumbnail" (empty box where the thumbnail should go) and right click,
I do not have the menu entry for "Refresh Thumbnail". Not sure if this
a key piece or not.
One more thing, we are using roaming profiles, so I'm not that suprised
that this problem went from this user's first box to the second. The
user can log onto a different box and see thumbnails, and I can log
onto his box and I get no thumbs.
Thanks in advance!
Casey