Help! Hardware problems preventing XP install?

[mahalie]

I'm trying to upgrade from Windows Home Edition to Windows XP Pro on a
new (refurbished) Fujitsu N6010 notebook computer with 512Mb RAM,
Mobile Intel Pentium 4 3.2GHz processor, 60 GB Toshiba MK602GAS hard
drive drive, DVD/CD-RW w generic driver.

During install I got a "cannot copy the file xxx.xx_". I tried a
myriad of things to fix the problems but have not been able to. XP Pro
seems to have installed, actually, but after reading on the issue a
while it would seem to indicate there's a hardware error.

I just bought my laptop from ClearanceClub.com. I have a 90 day
warranty from Fujitsu; and a (crappy) 10 day return policy through CC.
I don't know where to even begin! I ran a memory test utility that
tested good, so I'm ruling out a memory problem for now.

I suspect my DVD/CD-RW drive (no real reason), or motherboard, or
processor problem? Can someone point me to hardware diagnostics for
total noobs? I'm a web designer (not networker or hardware geek). Any
hints? I don't know where to oo from here.

Thanks!!!!!!! in advance!

~mahalie

 

[rameshs83]

hi this is ram
good morning
try to install ur xp pro by using a external cd drive.
orelse change ur xp pro cd.
this is due to 1) xp cd myte be corrupted.
2) ur cd drive myte not able to read
that particular file.
warm regards
ram

 

[rameshs83]

hi this is ram
good morning
try to install ur xp pro by using a external cd drive.
orelse change ur xp pro cd.
this is due to 1) xp cd myte be corrupted.
2) ur cd drive myte not able to read
that particular file.
warm regards
ram

 

[rameshs83]

hi this is ram
good morning
try to install ur xp pro by using a external cd drive.
orelse change ur xp pro cd.
this is due to 1) xp cd myte be corrupted.
2) ur cd drive myte not able to read
that particular file.
warm regards
ram

 

[CBFalconer]

try to install ur xp pro by using a external cd drive.
orelse change ur xp pro cd.
this is due to 1) xp cd myte be corrupted.
2) ur cd drive myte not able to read
that particular file.

Failing to include adequate context, together with the use of
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[Sleepy]

I'm trying to upgrade from Windows Home Edition to Windows XP Pro on a
new (refurbished) Fujitsu N6010 notebook computer with 512Mb RAM,
Mobile Intel Pentium 4 3.2GHz processor, 60 GB Toshiba MK602GAS hard
drive drive, DVD/CD-RW w generic driver.

During install I got a "cannot copy the file xxx.xx_". I tried a
myriad of things to fix the problems but have not been able to. XP Pro
seems to have installed, actually, but after reading on the issue a
while it would seem to indicate there's a hardware error.

I just bought my laptop from ClearanceClub.com. I have a 90 day
warranty from Fujitsu; and a (crappy) 10 day return policy through CC.
I don't know where to even begin! I ran a memory test utility that
tested good, so I'm ruling out a memory problem for now.

I suspect my DVD/CD-RW drive (no real reason), or motherboard, or
processor problem? Can someone point me to hardware diagnostics for
total noobs? I'm a web designer (not networker or hardware geek). Any
hints? I don't know where to oo from here.

Thanks!!!!!!! in advance!

~mahalie

Sounds like the DVD drive is having trouble reading the Windows CD. try a
lens cleaner on the drive and make sure the CD is very clean - even a
thumbprint can cause problems.

 

[mahalie]

I tried cleaning the CD and installing from a different XP Pro CD.
This did not work. Then, because I suspected the DVD/CD drive might be
the problem I tried installin from an external drive. This did not
work either. I got the same "cannot copy file" errors.

How can I find out if my hard drive or motherboard is defective?

Mahalie

 

[Sleepy]

I tried cleaning the CD and installing from a different XP Pro CD.
This did not work. Then, because I suspected the DVD/CD drive might be
the problem I tried installin from an external drive. This did not
work either. I got the same "cannot copy file" errors.

How can I find out if my hard drive or motherboard is defective?

Mahalie

unlikely to be motherboard but I suppose the HDD could have a bad sector-
run scandisk - select My Computer and right click the HDD - Properties -
Tools - Error Checking - Tick both boxes and Start - it'll require a restart
and will take some time to do a thorough scandisk. alternatively go to
Toshibas website and download their diagnostic software to run on the HDD.

 

[mahalie]

Finally finished. I called the manufacturer (Fujitsu always has tech
support available, which is pretty awesome!) and the said that they get
a lot of calls about my model upgrading to XP pro and the only thing to
do is fdisk, format and clean install pro.

So I did and that worked. Hope it helps someone else out there.

One thing to note, during a clean install xp requests insertion of an
old MS OS disc to make sure you qualify for the upgrade! System restore
discs (that include the OS) don't work, I had to borrow an ancient Win
95 disk from my neighbor.

Mahalie

 

[KenguGo]

I think you are right guys
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