Help Files Don't Show Up

[Guest]

Hi there,

I've had a problem for quite awhile with every help menu for every program
on my computer.

Whenever I click the Help section, the window comes up with the topics to
the left. However, the right window never displays the help information. I
get the standard "this program cannot display the webpage" or something along
those lines. This is with Help files that are not found while online,
ranging from Internet Explorer to games like Hearts. The help files are
located on my system, but there is a missing configuration link to allow them
to display.

Please help me to find out what, exactly, needs to be restored to display
all Help files again.

Thanks!

 

[Malke]

Hi there,

I've had a problem for quite awhile with every help menu for every
program on my computer.

Whenever I click the Help section, the window comes up with the topics
to
the left. However, the right window never displays the help
information. I get the standard "this program cannot display the
webpage" or something along
those lines. This is with Help files that are not found while online,
ranging from Internet Explorer to games like Hearts. The help files
are located on my system, but there is a missing configuration link to
allow them to display.

Please help me to find out what, exactly, needs to be restored to
display all Help files again.

Maybe something here can help:

Restore Help and Support Service (Line 235 Left) -
http://www.kellys-korner-xp.com/xp_tweaks.htm

Repairs Windows XP Help and Support -
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

"Help and Support" link from Start Menu does not work -
http://windowsxp.mvps.org/startmenuhelp.htm

Troubleshooting problems with Help and Support Center -
http://windowsxp.mvps.org/helpctr.htm

Malke

 

[Guest]

The problem is not with XP's Help and Support. Strangely, that program works
with no issue at all.

The problem is with any other non-internet application. Their help menus do
not work. If I go to the game Hearts and click on Help, the window comes up,
but no help data is displayed on the right side window. Only the topics on
the left show up.

Pick any application like Hearts or other and you get no help.

 

[Malke]

The problem is not with XP's Help and Support. Strangely, that
program works with no issue at all.

The problem is with any other non-internet application. Their help
menus do
not work. If I go to the game Hearts and click on Help, the window
comes up,
but no help data is displayed on the right side window. Only the
topics on the left show up.

Pick any application like Hearts or other and you get no help.

Are these *.chm Help files? I found this thread on Google Groups which
looks promising: - http://tinyurl.com/yj96ol

In addition to going through the fixes mentioned in that thread, what
changed between the time things worked and the time they didn't? What
is the virus/malware status of the computer? If you think it is clean,
how did you determine that? Be sure:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke

 

[Guest]

Situation restored by someone in the Help & Support forum. Thank you for
your efforts.

 

[Ramesh, MS-MVP]

You're welcome, Kevin.

Since you multi-posted this question, I'm reposting the solution here.

- - -

Your solution worked. Thank you very much.

Kevin,

Click Start, Run and type:

regsvr32 hhctrl.ocx
regsvr32 itss

If the help files are located on a network share, check the following KB
as
well.

You cannot open remote content by using the InfoTech protocol after you
install security update 896358, security update 840315, or Windows Server
2003 Service Pack 1:
http://support.microsoft.com/kb/896054/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

- - -

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Situation restored by someone in the Help & Support forum. Thank you for
your efforts.