help! explorer & desktop gone, After removing IE 8!

[sammy]

Okay i wont and cant do a repair install now anyways. Called dell, they said
try a restore, Ctrl f11) that wont work, no restore point.
I am trying to get the XP2 cd from Dell.
And to think it all happened by uninstalling IE8.
reinstall is the only thing i can do, so says everyone.
thanks for help Pa Bear...
Hope i can fix his PC soon.

Repeat: You do NOT want to do a Repair Install nor would a Repair Install
fix the problem.

ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or other
free-trial. It will NOT be valid and should be removed before installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear

sammy wrote:
no, the machine was given to him used, its a dell. i have dell instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key
id
so
i dont have to use mine which is still on my hubby's PC.??

:

Is the machine (purchased in July-08, according to your previous post)
still under warranty or service contract?

What are your F8 options at boot?


sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is
the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel. reboot:
No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont have a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[PA Bear [MS MVP]]

Good luck. Are you sure there's not a hidden Recovery partition that can be
used to restore the machine to OOBE state?

And to think it all happened by uninstalling IE8.

Technically speaking, uninstalling IE8 didn't cause the problem; all
components of the McAfee application running in the background while
installing & uninstalling IE8 did.

Okay i wont and cant do a repair install now anyways. Called dell, they
said
try a restore, Ctrl f11) that wont work, no restore point.
I am trying to get the XP2 cd from Dell.
And to think it all happened by uninstalling IE8.
reinstall is the only thing i can do, so says everyone.
thanks for help Pa Bear...
Hope i can fix his PC soon.

Repeat: You do NOT want to do a Repair Install nor would a Repair Install
fix the problem.

ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

:
He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine
to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and
before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or
other
free-trial. It will NOT be valid and should be removed before
installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear

sammy wrote:
no, the machine was given to him used, its a dell. i have dell instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key
id
so
i dont have to use mine which is still on my hubby's PC.??

:
Is the machine (purchased in July-08, according to your previous
post)
still under warranty or service contract?

What are your F8 options at boot?

sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task
manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this
without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course
MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is
the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you
bought
it)?

Is there an available Restore Point which predates the install of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel.
reboot:
No
desktop. not even thru task manager - new task-explorer, no way
to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont have
a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8
i
installed
Mozilla Firefor browser. which was fine. all went bad when asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[sammy]

i was advised to use CTRL +F11 at the dell splash, nothing happened. Other
users who had same problem were told that means there is no partion- recovery
partition. ive tried any way of accessing sysytem restore via the
files/programs list/windows files and i cannot open the system restore
program that way either.
what does OOBE mean?
And do u know how i can verify if there is a hidden recovery partion?
Again, my only way to access the windows and files is thru taskmgr, and yes
i tried new task-explorer. and many programs wont start because of the
missing file.
Right now i am gonna reinstall IE 8, see if it fixes it, thats what broke it!

Good luck. Are you sure there's not a hidden Recovery partition that can be
used to restore the machine to OOBE state?

And to think it all happened by uninstalling IE8.

Technically speaking, uninstalling IE8 didn't cause the problem; all
components of the McAfee application running in the background while
installing & uninstalling IE8 did.

Okay i wont and cant do a repair install now anyways. Called dell, they
said
try a restore, Ctrl f11) that wont work, no restore point.
I am trying to get the XP2 cd from Dell.
And to think it all happened by uninstalling IE8.
reinstall is the only thing i can do, so says everyone.
thanks for help Pa Bear...
Hope i can fix his PC soon.

Repeat: You do NOT want to do a Repair Install nor would a Repair Install
fix the problem.

sammy wrote:
ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

:
He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine
to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and
before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or
other
free-trial. It will NOT be valid and should be removed before
installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear

sammy wrote:
no, the machine was given to him used, its a dell. i have dell instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key
id
so
i dont have to use mine which is still on my hubby's PC.??

:
Is the machine (purchased in July-08, according to your previous
post)
still under warranty or service contract?

What are your F8 options at boot?

sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task
manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this
without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course
MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is
the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you
bought
it)?

Is there an available Restore Point which predates the install of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel.
reboot:
No
desktop. not even thru task manager - new task-explorer, no way
to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont have
a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8
i
installed
Mozilla Firefor browser. which was fine. all went bad when asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[PA Bear [MS MVP]]

Contact Dell Support for questions related to the possibility of a hidden
Recovery partition (assuming it still exists).

Do not confuse the Recovery partition with WinXP System Restore. (It's
doubtful that any available Restore Point would address the problem anyway.)

OOBE = Out of Box Experience = like the machine was when it left the factory
and when it was first turned-on.

i was advised to use CTRL +F11 at the dell splash, nothing happened. Other
users who had same problem were told that means there is no partion-
recovery partition. ive tried any way of accessing sysytem restore via the
files/programs list/windows files and i cannot open the system restore
program that way either.
what does OOBE mean?
And do u know how i can verify if there is a hidden recovery partion?
Again, my only way to access the windows and files is thru taskmgr, and
yes
i tried new task-explorer. and many programs wont start because of the
missing file.
Right now i am gonna reinstall IE 8, see if it fixes it, thats what broke
it!

Good luck. Are you sure there's not a hidden Recovery partition that can
be used to restore the machine to OOBE state?

And to think it all happened by uninstalling IE8.

Technically speaking, uninstalling IE8 didn't cause the problem; all
components of the McAfee application running in the background while
installing & uninstalling IE8 did.

Okay i wont and cant do a repair install now anyways. Called dell, they
said
try a restore, Ctrl f11) that wont work, no restore point.
I am trying to get the XP2 cd from Dell.
And to think it all happened by uninstalling IE8.
reinstall is the only thing i can do, so says everyone.
thanks for help Pa Bear...
Hope i can fix his PC soon.

:
Repeat: You do NOT want to do a Repair Install nor would a Repair
Install
fix the problem.

sammy wrote:
ok, rite now im making a xp2 cd, hope it will let me boot it and
repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

:
He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine
to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and
before
using a USB key that isn't brand-new or hasn't been freshly
formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or
other
free-trial. It will NOT be valid and should be removed before
installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear

sammy wrote:
no, the machine was given to him used, its a dell. i have dell
instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru
taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his
key
id
so
i dont have to use mine which is still on my hubby's PC.??

:
Is the machine (purchased in July-08, according to your previous
post)
still under warranty or service contract?

What are your F8 options at boot?

sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task
manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the
whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install
of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this
without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it
does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember
stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of
course
MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket
mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and
is
the
subscription current? What anti-spyware applications (other
than
Defender)? What third-party firewall (if any)? Were any of
these
applications running in the background when IE8 and/or SP3
and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you
bought
it)?

Is there an available Restore Point which predates the install
of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with
web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel.
reboot:
No
desktop. not even thru task manager - new task-explorer, no
way
to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont
have
a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing
IE8
i
installed
Mozilla Firefor browser. which was fine. all went bad when
asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the
butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[Jim]

On my Dell it is Ctrl + Enter for the OOBE .

i was advised to use CTRL +F11 at the dell splash, nothing happened. Other
users who had same problem were told that means there is no partion- recovery
partition. ive tried any way of accessing sysytem restore via the
files/programs list/windows files and i cannot open the system restore
program that way either.
what does OOBE mean?
And do u know how i can verify if there is a hidden recovery partion?
Again, my only way to access the windows and files is thru taskmgr, and yes
i tried new task-explorer. and many programs wont start because of the
missing file.
Right now i am gonna reinstall IE 8, see if it fixes it, thats what broke it!

Good luck. Are you sure there's not a hidden Recovery partition that can be
used to restore the machine to OOBE state?

And to think it all happened by uninstalling IE8.

Technically speaking, uninstalling IE8 didn't cause the problem; all
components of the McAfee application running in the background while
installing & uninstalling IE8 did.

Okay i wont and cant do a repair install now anyways. Called dell, they
said
try a restore, Ctrl f11) that wont work, no restore point.
I am trying to get the XP2 cd from Dell.
And to think it all happened by uninstalling IE8.
reinstall is the only thing i can do, so says everyone.
thanks for help Pa Bear...
Hope i can fix his PC soon.

:
Repeat: You do NOT want to do a Repair Install nor would a Repair Install
fix the problem.

sammy wrote:
ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

:
He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine
to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and
before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or
other
free-trial. It will NOT be valid and should be removed before
installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear

sammy wrote:
no, the machine was given to him used, its a dell. i have dell instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key
id
so
i dont have to use mine which is still on my hubby's PC.??

:
Is the machine (purchased in July-08, according to your previous
post)
still under warranty or service contract?

What are your F8 options at boot?

sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task
manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this
without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course
MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is
the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you
bought
it)?

Is there an available Restore Point which predates the install of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel.
reboot:
No
desktop. not even thru task manager - new task-explorer, no way
to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont have
a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8
i
installed
Mozilla Firefor browser. which was fine. all went bad when asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[sammy]

I can access safe mode, again w/ do desktop or explorer, use task mgr to try
anything- do i use the retore in windows files? i see the icon/ program, but
i have tried a restore thru the windows files/programs w no luck, but not in
safe mode.
Kinda a novice here... point me in a direction in safe mode to access
restore, maybe i am doing it wrong . please.
thank you

Have you tried safe mode? If you can get into that, you could try a system
restore from there.

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll

 

[sammy]

HI guys i did a clean install, used XP1 disc. Still nd to udate the OS. and
reinstall some programs and drivers. Hardest task for me last nite was
getting the display down to right size and fix the resolution, only 16 bit
color offered, had this issue before forgot how to fix.
Just left it as is till weds. Have a concert to go to- Remember Spinal Tap?
Its a flashback comedy, music, unplugged show. And my girl won these good tix
on radio, only 20 yrs but she knew the trivia Q answer..11 amps..

Back to why im here-
The graphics card needs the driver updated.. am i right? thank god its a
dell, and they offer all those online. And i have the dell supprt and
software discs make it easier. hope the sound works.

ALSO: CRICKET'S internet stinks. 'broadband' yeah rite. Slow as dial up, 41
minutes to get a printer driver downloaded. Rip off. Verizon kicks it's butt.

thanks to all of you for the advice and education.. i love trying to fix
PC's, maybe I should get an education in this and then i an help others
here...

LAST but not LEAST:if anyone can help me speed up the fixing if the screen
resoultion plz advise. everything is big. Is that a monitor driver, or
graphics driver, or both?

Thanks and love ya guys!
SammyKay

Have you tried safe mode? If you can get into that, you could try a system
restore from there.

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll