help! explorer & desktop gone, After removing IE 8!

S

sammy

And this is on a friends PC. He complained of an issue with web, IE8 wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to connect to
web via crickets modem, all i can do is seek files through taskmgrs 'new
task.' Can i do a system restore? an where can i find it using task manager?
i cannot find the file to restore in there. and NO he dont have a XP2 disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i installed
Mozilla Firefor browser. which was fine. all went bad when asked to reboot
after uninstall. HELP cause this guy is a real pain in the butt. sammy IDEAS
PLEEEZ thanks guys!
 
G

Gurpreet Singh

Did you follow http://support.microsoft.com/kb/957700 for uninstall steps

Can you use the browse button from the task manager>>File>>new task. The
explorer should be in c:\windows. Can you locate the file and run
explorer.exe? if the file shows up in task manager but no task visible please
respond back

If that file exists but you are not able to run it. I would suggest opening
a command prompt from task manager. Then browse to the windows folder. then
running the following command

for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s

this will reregister all dll's. Locate explorer.exe again and try to run it,
if you still cant run it, run eventvwr from task manger and see if any
application or system errors were reported.
 
S

sammy

Mr. singh,
I cannot run explorer from task bar, but i will look in windows and see if
it is there. i"ll let u know soon.
sammy
 
S

sammy

Mr. Singh: The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

Oh, no, i did not use that process u quoted, i used control panel, which i
rean on microsoft, but most likely i didnt note the operating system used
under. crap! i dont wanna be working this guys pc all day!
 
S

sammy

G- Ok, heres where im at: In task manager seaching in Windows files i did
find 'explorer' icon. i will proceed to your next step if it applies
 
S

sammy

mr. singh:
i am at the dos prompt,(csystem32\cmd.exe.
though only a novice. I ran the command below, dropping the 'for' . It
cannot run, maybe there are spaces i am not seeing or something, could u
resend the command using a dash- where any spaces should be? does the word
'for' preceed the command?
 
P

PA Bear [MS MVP]

[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when IE8 and/or SP3 and/or IE7 was installed and/or
uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8 (cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery partition
that can be used to return the machine to OOBE state.
 
S

sammy

winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window, but
cannot connect to web because of this glitch. its a cricket mobile modem the
programs just wont run ..
has to be the ordinal code error.



PA Bear said:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when IE8 and/or SP3 and/or IE7 was installed and/or
uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8 (cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

And this is on a friends PC. He complained of an issue with web, IE8 wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to reboot
after uninstall. HELP cause this guy is a real pain in the butt.
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
P

PA Bear [MS MVP]

Repost:
Personally, I don't think you're going to be able to fix this without using
System Restore or returning the machine to OOBE (like-new) state, Sammy.
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window, but
cannot connect to web because of this glitch. its a cricket mobile modem
the
programs just wont run ..
has to be the ordinal code error.

PA Bear said:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7 was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

Like i said, i canot find a functional system restore command, when i do open
the restore command from accessories using taskmgr, theres nothing in the
window. cant run a restore if it wont open.
too bad one missing file cant be replaced.

PA Bear said:
Repost:
Personally, I don't think you're going to be able to fix this without using
System Restore or returning the machine to OOBE (like-new) state, Sammy.
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window, but
cannot connect to web because of this glitch. its a cricket mobile modem
the
programs just wont run ..
has to be the ordinal code error.

PA Bear said:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7 was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

PA Bear said:
Repost:
Personally, I don't think you're going to be able to fix this without using
System Restore or returning the machine to OOBE (like-new) state, Sammy.
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window, but
cannot connect to web because of this glitch. its a cricket mobile modem
the
programs just wont run ..
has to be the ordinal code error.

PA Bear said:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7 was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
J

Jean Rosenfeld

Have you tried safe mode? If you can get into that, you could try a system
restore from there.
sammy said:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

PA Bear said:
Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
P

PA Bear [MS MVP]

Is the machine (purchased in July-08, according to your previous post) still
under warranty or service contract?

What are your F8 options at boot?

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

PA Bear said:
Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

jean-
no i cannot access the desktop, its the same look when i use safe mode.
im guessing i should 'partition' and do another XP install. in a quick way,
can anyone tell me how to do that i forgot. do i boot from the windows xp1
disk, then ask it to make a partition?

Jean Rosenfeld said:
Have you tried safe mode? If you can get into that, you could try a system
restore from there.
sammy said:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

PA Bear said:
Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

no, the machine was given to him used, its a dell. i have dell instal sp1 disc.
i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key id so
i dont have to use mine which is still on my hubby's PC.??

PA Bear said:
Is the machine (purchased in July-08, according to your previous post) still
under warranty or service contract?

What are your F8 options at boot?

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole darn
thing? since no one has an xp2 disk around here.

PA Bear said:
Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state, Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot: No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
P

PA Bear [MS MVP]

He should have done a clean install of Windows when he took first possession
of this used machine.

1. Contact Dell Support for instructions on how to return the machine to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the equivalent
of a "new computer" so take care of everything on the following page before
otherwise connecting the machine to the internet or a network and before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or other
free-trial. It will NOT be valid and should be removed before installing a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear
no, the machine was given to him used, its a dell. i have dell instal sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key id
so
i dont have to use mine which is still on my hubby's PC.??

PA Bear said:
Is the machine (purchased in July-08, according to your previous post)
still under warranty or service contract?

What are your F8 options at boot?

the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager
and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot:
No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
S

sammy

ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the machine.

PA Bear said:
He should have done a clean install of Windows when he took first possession
of this used machine.

1. Contact Dell Support for instructions on how to return the machine to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the equivalent
of a "new computer" so take care of everything on the following page before
otherwise connecting the machine to the internet or a network and before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or other
free-trial. It will NOT be valid and should be removed before installing a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear
no, the machine was given to him used, its a dell. i have dell instal sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key id
so
i dont have to use mine which is still on my hubby's PC.??

PA Bear said:
Is the machine (purchased in July-08, according to your previous post)
still under warranty or service contract?

What are your F8 options at boot?


sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager
and
have no idea on partitions or oobe states. maybe i can wipe it and just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web, IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on microsofts
site,
find an answer; and do an unstall through control panel. reboot:
No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using task
manager?
i cannot find the file to restore in there. and NO he dont have a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 
P

PA Bear [MS MVP]

Repeat: You do NOT want to do a Repair Install nor would a Repair Install
fix the problem.
ok, rite now im making a xp2 cd, hope it will let me boot it and repair
install. im slipstreaming it, hope it works.
hope dell will offer help, and the service key tag is still on the
machine.

PA Bear said:
He should have done a clean install of Windows when he took first
possession of this used machine.

1. Contact Dell Support for instructions on how to return the machine to
OOBE state using the Dell WinXP SP1 CD.

2. Backup the personal data to removable media.

3. Return the machine to OOBE state, after which you'll have the
equivalent
of a "new computer" so take care of everything on the following page
before
otherwise connecting the machine to the internet or a network and before
using a USB key that isn't brand-new or hasn't been freshly formatted:

Five steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

NB: Restoring the machine to OOBE may reinstall a Norton, McAfee or other
free-trial. It will NOT be valid and should be removed before installing
a
new anti-virus application.

For a Norton application, download/run the Norton Removal Tool; see
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

For a McAfee application, do Steps #1 and #2 here:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

4. Follow these instructions to get the machine fully-patched:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
--
~PA Bear
no, the machine was given to him used, its a dell. i have dell instal
sp1
disc. i'll check my f8 options again, tried safe mode.
dont know of wwhat way you are saying to access restore. thru taskmgr?
resore icon does nothing.
im thinking of doing the partition, do i boot from xp1 disk?
and, they say that the key id# is in the bios. how do i access his key
id
so
i dont have to use mine which is still on my hubby's PC.??

:

Is the machine (purchased in July-08, according to your previous post)
still under warranty or service contract?

What are your F8 options at boot?


sammy wrote:
the pc looks like an xp start with upgrade to xp2/3,
i do not know how to recover, i cant run any programs tru task manager
and
have no idea on partitions or oobe states. maybe i can wipe it and
just
install my xp disk? how do i begin a new install, and wipe the whole
darn
thing? since no one has an xp2 disk around here.

:

Repost:
Is there an available Restore Point which predates the install of
IE8
(cf. http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.

Personally, I don't think you're going to be able to fix this without
using
System Restore or returning the machine to OOBE (like-new) state,
Sammy.

sammy wrote:
winxp2 w/ sp3
unknown which was in first, owner says it has SP3 hwen he got it
july
last
year.
It has store bought McCaffe virus program.
I cannot open System Restore, when i do from task manager, it does
nothing.
Mcaffe was possibly on when i removed IE8, but i remember stoppong
its
scan
casue it was bogging us down.
Third party Firewall: if mcaffe has one, then yes. Then of course MS
has
thiers too. I cant get anything to run on the pc, well, an IE
window,
but
cannot connect to web because of this glitch. its a cricket mobile
modem
the
programs just wont run ..
has to be the ordinal code error.

:
[Crossposted to IE General newsgroup]

Please state the full Windows version (e.g., WinXP SP3) of the
machine
in
question.

If it's WinXP SP3, which was installed first, IE7 or SP3?

What anti-virus application or security suite is installed and is
the
subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)? Were any of these
applications running in the background when IE8 and/or SP3 and/or
IE7
was
installed and/or uninstalled?

Has a Norton or McAfee application ever been installed on this
machine
(e.g., a free-trial version that came preinstalled when you bought
it)?

Is there an available Restore Point which predates the install of
IE8
(cf.
http://support.microsoft.com/kb/306084)?

If there's no OEM disks, chances are there's a hidden Recovery
partition
that can be used to return the machine to OOBE state.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


sammy wrote:
And this is on a friends PC. He complained of an issue with web,
IE8
wasnt
compatibable and he wanted to go back to 7. so, l look on
microsofts
site,
find an answer; and do an unstall through control panel. reboot:
No
desktop. not even thru task manager - new task-explorer, no way to
connect
to web via crickets modem, all i can do is seek files through
taskmgrs
'new
task.' Can i do a system restore? an where can i find it using
task
manager?
i cannot find the file to restore in there. and NO he dont have a
XP2
disk,
looks like hes on XP 3 now. Before i rebooted after removing IE8 i
installed
Mozilla Firefor browser. which was fine. all went bad when asked
to
reboot
after uninstall. HELP cause this guy is a real pain in the butt.
<paste>
...The error message at startup is:
The ordinal 421 could not be located in the D L L urlmon.dll
 

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