Help and Support Won't Open

[Guest]

After 3 restarts, I find my Help and Support service running, but HELPCTR is
still not listed as a running SYSTEM task in the task manager, and neither is
HELPSVC. But now when I click on Help and Support on the Start Menu or try
opening HELPCTR.EXE from the folder, I just get an hourglass by the pointer,
and nothing happens.

http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to line :235
Restore Help and Support Service

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
O, I was able to fix the Start Menu link, but when I try to start the Help
and Support service, I get an error saying "Could not start the Help and
Support service on Local Computer. Error 1083:The executable program that
this service is configured to run in does not implement this service."

In the properties screen for the service, the Service Name is helpsvc, but
the path to executable is C:\WINDOWS\System32\svchost.exe -k netsvcs

For some reason, I think that's the problem. Please let me know if I'm
right, or if there's something else wrong with my computer.

First, start the Help and Support service and set it to "Automatic" via Services.msc applet. As for the "cannot find helpctr.exe" fix your App Paths using the REG fix here:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
I'm having the same problem, except when I installed SP2 and clicked on Help
and Support, instead of showing the hourglass, like it did for Bill, it gave
me an error saying that Windows cannot find helpctr.exe. I checked in the
folder and tried running it from there, but I get an error saying that
"Windows cannot start Help and Support because a system service is not
running. To fix this problem, start the service named Help and Support."

I'm using Windows XP Professional on a Compaq computer. My download of SP2
is over a month old, and i've had this problem from the day I downloaded it.
Also, the process HELPCTR, started by SYSTEM, is no longer showing up on the
processes tab of Tasl Manager.

I exported the registry key, and here it is:

REGEDIT4

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,65,6c,6c,33,32,2e,64,6c,6c,2c,2d,32,34,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer32]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,64,6f,63,76,77,2e,64,6c,6c,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

-------------------------------------------------------------------------------------

Let me know if you can suggest anything for me. The fact that HELPCTR is not
opening is preventing me from using Application Compatiblity and the SysInfo
tool.

Bill,

Can you export and post this registry key:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]

Also verify if HelpCtr.exe is available in X:\Windows\PCHealth\helpctr\binaries\ folder.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
Hi Ramesh,

I had a travel day yesterday so I couldn't work on this problem. I did try
it this morning. It still comes up with the same error after doing as you
suggested. I do have a second hardrive that is a copy of the working C: drive
which I used CasperXP to duplicate. But C: has the active OS.

Any more suggestions?

:
<snip>

 

[Ramesh [MVP]]

See if these commands help:

From Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
After 3 restarts, I find my Help and Support service running, but HELPCTR is
still not listed as a running SYSTEM task in the task manager, and neither is
HELPSVC. But now when I click on Help and Support on the Start Menu or try
opening HELPCTR.EXE from the folder, I just get an hourglass by the pointer,
and nothing happens.

http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to line :235
Restore Help and Support Service

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
O, I was able to fix the Start Menu link, but when I try to start the Help
and Support service, I get an error saying "Could not start the Help and
Support service on Local Computer. Error 1083:The executable program that
this service is configured to run in does not implement this service."

In the properties screen for the service, the Service Name is helpsvc, but
the path to executable is C:\WINDOWS\System32\svchost.exe -k netsvcs

For some reason, I think that's the problem. Please let me know if I'm
right, or if there's something else wrong with my computer.

First, start the Help and Support service and set it to "Automatic" via Services.msc applet. As for the "cannot find helpctr.exe" fix your App Paths using the REG fix here:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
I'm having the same problem, except when I installed SP2 and clicked on Help
and Support, instead of showing the hourglass, like it did for Bill, it gave
me an error saying that Windows cannot find helpctr.exe. I checked in the
folder and tried running it from there, but I get an error saying that
"Windows cannot start Help and Support because a system service is not
running. To fix this problem, start the service named Help and Support."

I'm using Windows XP Professional on a Compaq computer. My download of SP2
is over a month old, and i've had this problem from the day I downloaded it.
Also, the process HELPCTR, started by SYSTEM, is no longer showing up on the
processes tab of Tasl Manager.

I exported the registry key, and here it is:

REGEDIT4

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,65,6c,6c,33,32,2e,64,6c,6c,2c,2d,32,34,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer32]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,64,6f,63,76,77,2e,64,6c,6c,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

-------------------------------------------------------------------------------------

Let me know if you can suggest anything for me. The fact that HELPCTR is not
opening is preventing me from using Application Compatiblity and the SysInfo
tool.

Bill,

Can you export and post this registry key:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]

Also verify if HelpCtr.exe is available in X:\Windows\PCHealth\helpctr\binaries\ folder.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
Hi Ramesh,

I had a travel day yesterday so I couldn't work on this problem. I did try
it this morning. It still comes up with the same error after doing as you
suggested. I do have a second hardrive that is a copy of the working C: drive
which I used CasperXP to duplicate. But C: has the active OS.

Any more suggestions?

:
<snip>

 

[Guest]

They didn't right away, but i haven't restarted my system. I'll keep you
posted on if this works.

See if these commands help:

From Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
After 3 restarts, I find my Help and Support service running, but HELPCTR is
still not listed as a running SYSTEM task in the task manager, and neither is
HELPSVC. But now when I click on Help and Support on the Start Menu or try
opening HELPCTR.EXE from the folder, I just get an hourglass by the pointer,
and nothing happens.

http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to line :235
Restore Help and Support Service

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
O, I was able to fix the Start Menu link, but when I try to start the Help
and Support service, I get an error saying "Could not start the Help and
Support service on Local Computer. Error 1083:The executable program that
this service is configured to run in does not implement this service."

In the properties screen for the service, the Service Name is helpsvc, but
the path to executable is C:\WINDOWS\System32\svchost.exe -k netsvcs

For some reason, I think that's the problem. Please let me know if I'm
right, or if there's something else wrong with my computer.

First, start the Help and Support service and set it to "Automatic" via Services.msc applet. As for the "cannot find helpctr.exe" fix your App Paths using the REG fix here:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
I'm having the same problem, except when I installed SP2 and clicked on Help
and Support, instead of showing the hourglass, like it did for Bill, it gave
me an error saying that Windows cannot find helpctr.exe. I checked in the
folder and tried running it from there, but I get an error saying that
"Windows cannot start Help and Support because a system service is not
running. To fix this problem, start the service named Help and Support."

I'm using Windows XP Professional on a Compaq computer. My download of SP2
is over a month old, and i've had this problem from the day I downloaded it.
Also, the process HELPCTR, started by SYSTEM, is no longer showing up on the
processes tab of Tasl Manager.

I exported the registry key, and here it is:

REGEDIT4

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,65,6c,6c,33,32,2e,64,6c,6c,2c,2d,32,34,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer32]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,64,6f,63,76,77,2e,64,6c,6c,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

-------------------------------------------------------------------------------------

Let me know if you can suggest anything for me. The fact that HELPCTR is not
opening is preventing me from using Application Compatiblity and the SysInfo
tool.

:

Bill,

Can you export and post this registry key:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]

Also verify if HelpCtr.exe is available in X:\Windows\PCHealth\helpctr\binaries\ folder.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
Hi Ramesh,

I had a travel day yesterday so I couldn't work on this problem. I did try
it this morning. It still comes up with the same error after doing as you
suggested. I do have a second hardrive that is a copy of the working C: drive
which I used CasperXP to duplicate. But C: has the active OS.

Any more suggestions?

:
<snip>

 

[Guest]

I had to use system restore on my system because of a non-related issue. But
Help and Support still did not open before the restore.

They didn't right away, but i haven't restarted my system. I'll keep you
posted on if this works.

See if these commands help:

From Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
After 3 restarts, I find my Help and Support service running, but HELPCTR is
still not listed as a running SYSTEM task in the task manager, and neither is
HELPSVC. But now when I click on Help and Support on the Start Menu or try
opening HELPCTR.EXE from the folder, I just get an hourglass by the pointer,
and nothing happens.

http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to line :235
Restore Help and Support Service

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
O, I was able to fix the Start Menu link, but when I try to start the Help
and Support service, I get an error saying "Could not start the Help and
Support service on Local Computer. Error 1083:The executable program that
this service is configured to run in does not implement this service."

In the properties screen for the service, the Service Name is helpsvc, but
the path to executable is C:\WINDOWS\System32\svchost.exe -k netsvcs

For some reason, I think that's the problem. Please let me know if I'm
right, or if there's something else wrong with my computer.

:

First, start the Help and Support service and set it to "Automatic" via Services.msc applet. As for the "cannot find helpctr.exe" fix your App Paths using the REG fix here:

"Help and Support" link from Start Menu does not work:
http://windowsxp.mvps.org/startmenuhelp.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
--------------------------------------------
Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
--------------------------------------------
The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
--------------------------------------------
I'm having the same problem, except when I installed SP2 and clicked on Help
and Support, instead of showing the hourglass, like it did for Bill, it gave
me an error saying that Windows cannot find helpctr.exe. I checked in the
folder and tried running it from there, but I get an error saying that
"Windows cannot start Help and Support because a system service is not
running. To fix this problem, start the service named Help and Support."

I'm using Windows XP Professional on a Compaq computer. My download of SP2
is over a month old, and i've had this problem from the day I downloaded it.
Also, the process HELPCTR, started by SYSTEM, is no longer showing up on the
processes tab of Tasl Manager.

I exported the registry key, and here it is:

REGEDIT4

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\DefaultIcon]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,65,6c,6c,33,32,2e,64,6c,6c,2c,2d,32,34,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\InProcServer32]
@=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,33,32,\
5c,73,68,64,6f,63,76,77,2e,64,6c,6c,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

-------------------------------------------------------------------------------------

Let me know if you can suggest anything for me. The fact that HELPCTR is not
opening is preventing me from using Application Compatiblity and the SysInfo
tool.

:

Bill,

Can you export and post this registry key:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}]

Also verify if HelpCtr.exe is available in X:\Windows\PCHealth\helpctr\binaries\ folder.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
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Using ToolbarCop to remove the unwanted Toolband, Toolbar Icons and BHO:
http://windowsxp.mvps.org/toolbarcop.htm
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The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.php
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Hi Ramesh,

I had a travel day yesterday so I couldn't work on this problem. I did try
it this morning. It still comes up with the same error after doing as you
suggested. I do have a second hardrive that is a copy of the working C: drive
which I used CasperXP to duplicate. But C: has the active OS.

Any more suggestions?

:
<snip>

 

[Ramesh [MVP]]

What's the error message you get while turning on Helpsvc?

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org



Help me Guys! I've run into the same problem. I'm running XP2 Home
edition since 2 months and have been running into exactly the same
error messages and am unable to start Help and Support service. I've
tried everything you've posted here and also at Kelly's Korner. No
luck.

 

[Guest]

This helped me! You guys are great!
Thanks!

Dave

http://www.kellys-korner-xp.com/xp_tweaks.htm
Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?


Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

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Hope this helps. Let us know.
Wes

In

I recently upgraded my old Gateway PII 450Mhz computer from Win98SE
to XP home edition with SP2 included. After the install I set up the
computer to make sure everything was working ok. Sometime later I
tried the Help and Support from the Start menu. I got the hour glass
like something was happening but it never opened. I looked at
previous posts and tried Kellys-Korner, but nothing seemed to work
from their fixes. I reinstalled the XP OS again but Help and Support
still won't load.

Any suggestions? Everything else seems to work fine with the XP
upgrade.