Synapse Syndrome said:
the x86 version is the 32-bit version. The number comes from the 16/32 bit
Intel processors that had those numbers at the end.
ss.
Thanks for the edification SS! I did download and install the x86 version
file and am still not able to get Help and Support to work. I am still
getting the message; "This content under construction
We were unable to retrieve the requested topic."
Below is the page source text when I view source of the non-working Help and
Support window:
<HTML dir="ltr">
<HEAD>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<LINK REL="stylesheet" MEDIA="screen" TYPE="text/css"
HREF="mshelp://Help/windows/resources/coUA.css" />
<TITLE ID="TITLE">Navigation Failed</TITLE>
</HEAD>
<BODY>
<H3 ID="H3">Help Topic Not Found</H3>
<I ID="CONSTRUCTION">This content under construction</I>
<P ID="NAVFAIL">We were unable to retrieve the requested topic.</P>
</BODY>
</HTML>
The following is the page source when I view source on one of the profiles
on my system where Help and Support is working correctly:
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN"
"
http://www.w3.org/TR/html4/strict.dtd"><HTML dir="ltr"
xmlns:dev="
http://schemas.microsoft.com/maml/dev/2004/10">
<HEAD>
<META http-equiv="Content-Type" content="text/html; charset=utf-16">
<META HTTP-EQUIV="MSThemeCompatible" CONTENT="Yes">
<LINK REL="stylesheet" MEDIA="screen" TYPE="text/css"
HREF="mshelp://help/?id=Microsoft.windows.client.stylesheets.topics.homepage.clientua">
<LINK REL="stylesheet" MEDIA="screen" TYPE="text/css"
HREF="mshelp://help/?id=Microsoft.Windows.Resources.apCommon">
<TITLE></TITLE>
</HEAD>
<BODY helptype="topic" helpurl="mshelp://oem/?id=helphome"
helpsource="local" helptopictype="tutorial">
<DIV class="contentContainer">
<table class="table">
<tbody>
<tr class="row"><td class="entry"><p class="para"><span><IMG
class="embedObject" src="mshelp://oem/?id=Dell_doc_icon.png" alt=" Dell Help
Documentation
"></span></p>
</td>
</tr>
<tr class="row"><td class="entry"><span><p class="para"><br><span
class="leadInPhrase_Dell"><span class="notLocalizable">Dell </span>Help
Documentation</span></p></span></td>
</tr>
<tr class="row"><td class="entry"><a class="shellExecuteLink"
href="shortcut:c:\dell\docs\edocs.exe" title=" Dell Help Documentation"><img
src="mshelp://help/?id=Microsoft.Windows.Resources.ShellExecuteTopicIcon">Dell EDocs</a></td>
</tr>
</tbody>
</table>
<div class="introduction">
<p class="para">Find an <span class="leadInPhrase_other">answer</span></p>
</div>
<table class="table">
<tbody>
<tr class="row"><td class="entry"><p class="para"><a class="navigationLink"
href="mshelp://windows/?id=f8392c5b-a46d-4b0b-bcd8-eb0ef0fd0940"><IMG
class="embedObject"
src="mshelp://windows/?id=4e527eaa-427c-4b88-928b-e4426c5a2baa" alt=" Windows
Basics"><div class="caption"> Windows Basics</div></a></p>
</td>
<td class="entry"><p class="para"><a class="navigationLink"
href="mshelp://windows/?id=9376c1b7-1773-497e-b9a8-f77c5e681e03"><IMG
class="embedObject"
src="mshelp://windows/?id=51d10028-75ad-43fa-b266-b0ee2bbb546e" alt="Security
and Maintenance"><div class="caption">Security and Maintenance</div></a></p>
</td>
<td class="entry"><p class="para"><a class="navigationLink"
href="
http://go.microsoft.com/fwlink/?LinkId=51089" title="Go to
www.microsoft.com and search for "Windows Online Help""><IMG
class="embedObject"
src="mshelp://windows/?id=3b04d889-9c50-4916-bbd3-88b9182a4d92" alt=" Windows
Online Help"><div class="caption"> Windows Online Help</div></a></p>
</td>
</tr>
<tr class="row"><td class="entry"><p class="para"><a class="navigationLink"
href="mshelp://help/?tocid=tocroot"><IMG class="embedObject"
src="mshelp://windows/?id=9e075df4-8dba-4527-a8b9-647b667366e1" alt="Table of
Contents"><div class="caption">Table of Contents</div></a></p>
</td>
<td class="entry"><p class="para"><a class="navigationLink"
href="mshelp://windows/?id=a2f80104-cb3a-4b9c-901f-733f4a882248"><IMG
class="embedObject"
src="mshelp://windows/?id=5497f6a3-a645-4c6c-adc1-f79c502f7878"
alt="Troubleshooting"><div class="caption">Troubleshooting</div></a></p>
</td>
<td class="entry"><p class="para"><a class="navigationLink"
href="mshelp://windows/?id=889fecce-640c-4787-adae-535960e02da5"><IMG
class="embedObject"
src="mshelp://windows/?id=b407c201-6118-46d6-a026-77d414933bc4" alt="What's
new?"><div class="caption">What's new?</div></a></p>
</td>
</tr>
</tbody>
</table><a name="EAEIGAJCL_95"></a><div class="section">
<h2 class="title_section">Ask someone</h2>
<div class="introduction">
<p class="para"><span class="leadInPhrase_other">Ask</span> someone</p>
</div>
<ul class="unordered"><li class="listItem">
<p class="para">Use <a class="shellExecuteLink"
href="shortcut:%25systemroot%25\system32\msra.exe" title="Click to open
Windows Remote Assistance"><img
src="mshelp://help/?id=Microsoft.Windows.Resources.ShellExecuteTopicIcon"><span class="notLocalizable">Windows</span> Remote Assistance</a>
to get help from a friend or offer help.</p>
</li>
<li class="listItem">
<p class="para">Post a question or search for an answer in <a
class="navigationLink" href="
http://go.microsoft.com/fwlink/?LinkId=42486"
title="Go to
www.microsoft.com and search for "Windows communities""><span
class="notLocalizable">Windows</span> communities.</a></p>
</li>
<li class="listItem">
<p class="para">For technical assistance, contact <a class="navigationLink"
href="
http://go.microsoft.com/fwlink/?LinkId=62426" title="Go to
www.microsoft.com and search for "customer support"">Microsoft Customer
Support</a> online.</p>
</li>
<li class="listItem">
<p class="para"><a class="navigationLink"
href="mshelp://help/?id=escalation">More support options...</a></p>
</li>
</ul>
</div>
<div class="pullQuote">
<h2 class="title_pullQuote">Featured on our website</h2>
<div class="introduction">
<p class="para">Featured on our <span
class="leadInPhrase_other">website</span></p>
</div>
<ol class="ordered"><li class="listItem">
<p class="para"><a class="navigationLink"
href="
http://go.microsoft.com/?linkid=8462686" title="Go to
windowshelp.microsoft.com and search for "Demo: Burn a CD or DVD"">Demo: Burn
a CD or DVD</a></p>
</li>
<li class="listItem">
<p class="para"><a class="navigationLink"
href="
http://go.microsoft.com/?linkid=8462687" title="Go to
windowshelp.microsoft.com and search for "Finding peace of mind with parental
control software"">Keep tabs on your teen with <span
class="notLocalizable">Windows</span> parental controls</a></p>
</li>
<li class="listItem">
<p class="para"><a class="navigationLink"
href="
http://go.microsoft.com/?linkid=8462688" title="Go to
windowshelp.microsoft.com and search for "Using feeds (RSS)"">Breaking The scoop on RSS feeds</a></p>
</li>
</ol>
<p class="para"><IMG class="embedObject"
src="mshelp://windows/?id=2d5f67b3-e944-4eca-8e3c-c93e16f883a8" alt=" Windows
Help online"> Looking for more help or inspiration? Discover additional
demos, articles, and tips on <a class="navigationLink"
href="
http://go.microsoft.com/?linkid=8719300" title="Go to
windowshelp.microsoft.com"><span class="notLocalizable">Windows</span> Help
and How-to</a>.</p>
<div class="example">
<p class="para"> <IMG class="embedObject"
src="mshelp://windows/?id=0c940c7d-3bd5-47c5-89f7-7d1a50c08f41"
alt="Microsoft website for IT professionals">
If you're an administrator or want technical information, visit the <a
class="navigationLink" href="
http://go.microsoft.com/?linkid=8719301"
title="Go to
www.microsoft.com and search for "Vista resources for IT
professionals"">Microsoft website for IT professionals.</a></p>
</div>
</div>
<p class="para">©2007 Microsoft Corporation. All rights reserved.</p>
</DIV>
</BODY>
</HTML>
Hopefully this will help to see what the issue may be. Thanks again Brink,
Fazal and SS.
