Help and support not working

[Guest]

I've tried the other suggestions offered by previous contributors however
these have not worked for me. maybe my issue is slightly different. Also, I
don't think I have dreamweaver on my computer.

Anyway, my problem is that when I click on Help and Support, I get the
following text in the little window that pops up. If I type in a subject and
search, I still get this message.

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

When I click on "ASK" I get this message which is all jumbled together.

"__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

Any help would be greatly appreciated, thank you!!
patriots08

 

[Guest]

I am having the same problem, anyone have an answer?

 

[Guest]

I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

 

[Ramesh, MS-MVP]

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

 

[djdaisy]

I have tried the link in the above suggested solution and this did not apear to do anything. I tried running "Windows6.0-KB917607-x86.msu" on the system but this come up with a statement that this does not apply to my system. I am using Vista Home Premium 32bit so I presume that the file "Windows6.0-KB917607-x64.msu" is not for this system either. Any ideas?

 

[Guest]

The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

I am having the same problem, anyone have an answer?

 

[Ramesh, MS-MVP]

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

I am having the same problem, anyone have an answer?

 

[Guest]

I do not have DreamWeaver installed. I have tried to run the fixes for that
as a possible fix.

1) The exact problem that the help is in plain text. No images, no links,
.... View source shows XML source but when I do it on another machine it is
HTML instead of an XML Document.

2) When I click on ask I get "__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

3) When I click on the magnifying glass(Search Now) I get "Help Topic Not
Found
This content under construction
We were unable to retrieve the requested topic."

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

I am having the same problem, anyone have an answer?

:

I've tried the other suggestions offered by previous contributors however
these have not worked for me. maybe my issue is slightly different. Also, I
don't think I have dreamweaver on my computer.

Anyway, my problem is that when I click on Help and Support, I get the
following text in the little window that pops up. If I type in a subject and
search, I still get this message.

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

When I click on "ASK" I get this message which is all jumbled together.

 

[Guest]

I did some testing and created a new account. The problem still exists under
a new login.

I enabled the Administrator account and logged in under that profile. The
help worked fine but I got a warning when I first logged in about the account
being a temp account.

I wonder if it is a security issue or a reg setting in the current
user/default user that is causing the problem.

I do not have DreamWeaver installed. I have tried to run the fixes for that
as a possible fix.

1) The exact problem that the help is in plain text. No images, no links,
.... View source shows XML source but when I do it on another machine it is
HTML instead of an XML Document.

2) When I click on ask I get "__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

3) When I click on the magnifying glass(Search Now) I get "Help Topic Not
Found
This content under construction
We were unable to retrieve the requested topic."

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

I am having the same problem, anyone have an answer?

:

I've tried the other suggestions offered by previous contributors however
these have not worked for me. maybe my issue is slightly different. Also, I
don't think I have dreamweaver on my computer.

Anyway, my problem is that when I click on Help and Support, I get the
following text in the little window that pops up. If I type in a subject and
search, I still get this message.

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

When I click on "ASK" I get this message which is all jumbled together.

 

[Ramesh, MS-MVP]

Jim,

To check if this is Permissions problem, you may use Process Monitor from Microsoft.

Process Monitor v1.12:
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

Run Process Monitor and start monitoring. Start Help and support, and see if there are any ACCESS DENIED events registered in Process Monitor.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I did some testing and created a new account. The problem still exists under
a new login.

I enabled the Administrator account and logged in under that profile. The
help worked fine but I got a warning when I first logged in about the account
being a temp account.

I wonder if it is a security issue or a reg setting in the current
user/default user that is causing the problem.

I do not have DreamWeaver installed. I have tried to run the fixes for that
as a possible fix.

1) The exact problem that the help is in plain text. No images, no links,
.... View source shows XML source but when I do it on another machine it is
HTML instead of an XML Document.

2) When I click on ask I get "__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

3) When I click on the magnifying glass(Search Now) I get "Help Topic Not
Found
This content under construction
We were unable to retrieve the requested topic."

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

I am having the same problem, anyone have an answer?

:

I've tried the other suggestions offered by previous contributors however
these have not worked for me. maybe my issue is slightly different. Also, I
don't think I have dreamweaver on my computer.

Anyway, my problem is that when I click on Help and Support, I get the
following text in the little window that pops up. If I type in a subject and
search, I still get this message.

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

When I click on "ASK" I get this message which is all jumbled together.

 

[Guest]

I ran Process Monitor and find Access Denied events. These did not appear
when I logged in as Administrator. I am a member of the Adminstrators group.
Here is a list of the events. I do not know what to do to correct them. I
checked the registry permission and Administrators are setup with full
access. Help!!!

"Sequence","Time of Day","Process
Name","PID","Operation","Path","Result","Detail"
"0","7:33:06.2594865
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache","ACCESS DENIED","Desired Access: Query Value, Set Value,
Create Sub Key, Enumerate Sub Keys"
"609","7:33:06.2800173
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","Desired Access: All Access"
"1599","7:33:06.3018452
AM","helppane.exe","5088","CreateFile","C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: HSN, ShareMode:
Read, AllocationSize: 0"
"3962","7:33:06.3783094
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"3964","7:33:06.3783443
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4023","7:33:06.3795928
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4025","7:33:06.3796222
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4447","7:33:06.3966701
AM","helppane.exe","5088","CreateFile","C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck","ACCESS
DENIED","Desired Access: Generic Write, Read Attributes, Disposition: OpenIf,
Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: HSN,
ShareMode: Read, Write, Delete, AllocationSize: 0"
"7771","7:33:06.5515002
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings","ACCESS DENIED","Desired Access: Set Value"
"7780","7:33:06.5516340
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings","ACCESS DENIED","Desired Access: Set Value"
"8057","7:33:06.5663258
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","Desired Access: All Access"
"12266","7:33:06.8293570
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12273","7:33:06.8294774
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12279","7:33:06.8296092
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12286","7:33:06.8297190
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12352","7:33:06.8309935
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\AuthRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12359","7:33:06.8311111
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\AuthRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12443","7:33:06.8327937
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12452","7:33:06.8329401
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12470","7:33:06.8332393
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12477","7:33:06.8333477
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12482","7:33:06.8334343
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12489","7:33:06.8335475
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12507","7:33:06.8338436
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\SmartCardRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12514","7:33:06.8339520
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\SmartCardRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12600","7:33:06.8356564
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12609","7:33:06.8358075
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12631","7:33:06.8362011
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12638","7:33:06.8363098
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12643","7:33:06.8363950
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12650","7:33:06.8365163
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12716","7:33:06.8388870
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12725","7:33:06.8390381
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12743","7:33:06.8393406
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12750","7:33:06.8394929
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12755","7:33:06.8396292
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12762","7:33:06.8397385
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12812","7:33:06.8406562
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12821","7:33:06.8408079
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12843","7:33:06.8412130
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12850","7:33:06.8413283
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12860","7:33:06.8415091
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12867","7:33:06.8416161
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12897","7:33:06.8422094
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12906","7:33:06.8423567
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12924","7:33:06.8426592
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12931","7:33:06.8427668
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12936","7:33:06.8428520
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12943","7:33:06.8429607
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12989","7:33:06.8437733
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"12998","7:33:06.8439197
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13020","7:33:06.8443399
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13027","7:33:06.8444491
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13032","7:33:06.8445349
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13039","7:33:06.8446427
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13057","7:33:06.8449383
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13066","7:33:06.8450808
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13084","7:33:06.8453855
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13091","7:33:06.8454948
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13096","7:33:06.8455817
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13103","7:33:06.8456895
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13360","7:33:06.8847073
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13378","7:33:06.8854409
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13401","7:33:06.8858331
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13408","7:33:06.8859491
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13413","7:33:06.8860396
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13420","7:33:06.8861466
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13438","7:33:06.8864458
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13447","7:33:06.8865888
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13473","7:33:06.8869193
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13481","7:33:06.8870316
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13492","7:33:06.8871369
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13501","7:33:06.8872763
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"15712","7:33:06.9448546
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15713","7:33:06.9449909
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15773","7:33:06.9478997
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15780","7:33:06.9480391
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"16197","7:33:06.9684045
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16206","7:33:06.9685579
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16228","7:33:06.9689521
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16235","7:33:06.9690647
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16245","7:33:06.9692675
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16252","7:33:06.9693773
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16282","7:33:06.9698927
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16291","7:33:06.9700371
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16309","7:33:06.9703408
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16316","7:33:06.9704498
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16321","7:33:06.9705378
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16328","7:33:06.9706459
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"

Jim,

To check if this is Permissions problem, you may use Process Monitor from Microsoft.

Process Monitor v1.12:
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

Run Process Monitor and start monitoring. Start Help and support, and see if there are any ACCESS DENIED events registered in Process Monitor.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I did some testing and created a new account. The problem still exists under
a new login.

I enabled the Administrator account and logged in under that profile. The
help worked fine but I got a warning when I first logged in about the account
being a temp account.

I wonder if it is a security issue or a reg setting in the current
user/default user that is causing the problem.

I do not have DreamWeaver installed. I have tried to run the fixes for that
as a possible fix.

1) The exact problem that the help is in plain text. No images, no links,
.... View source shows XML source but when I do it on another machine it is
HTML instead of an XML Document.

2) When I click on ask I get "__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

3) When I click on the magnifying glass(Search Now) I get "Help Topic Not
Found
This content under construction
We were unable to retrieve the requested topic."

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I have exacly the same problem. Also when I use help from, say IE7, it
always starts with : __elbasuer__ and then a load of text with no contextual
links nor new paragraphs, indeed impossible to use.

I have never installed Dreamweaver and I cannot ever remember help and
support working so I don't know what it should look like.

Those old applications which used .hlp files are working after I downloaded
the KB917607 fix.

Can anyone help, perhaps Microsoft or is that wanting a miracle?

Martin

:

I am having the same problem, anyone have an answer?

:

I've tried the other suggestions offered by previous contributors however
these have not worked for me. maybe my issue is slightly different. Also, I
don't think I have dreamweaver on my computer.

Anyway, my problem is that when I click on Help and Support, I get the
following text in the little window that pops up. If I type in a subject and
search, I still get this message.

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

When I click on "ASK" I get this message which is all jumbled together.

 

[Guest]

I went through all the security errors and added my name instead of the
administrators group. Help started working. I believe the Administrator and
User groups are corrupt. Is there a way to check the GUIDs on these 2 groups
and see if they are invalid or in error? Should I reinstall to fix all this
mess? That will not be fun!

I ran Process Monitor and find Access Denied events. These did not appear
when I logged in as Administrator. I am a member of the Adminstrators group.
Here is a list of the events. I do not know what to do to correct them. I
checked the registry permission and Administrators are setup with full
access. Help!!!

"Sequence","Time of Day","Process
Name","PID","Operation","Path","Result","Detail"
"0","7:33:06.2594865
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\5.0\Cache","ACCESS DENIED","Desired Access: Query Value, Set Value,
Create Sub Key, Enumerate Sub Keys"
"609","7:33:06.2800173
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","Desired Access: All Access"
"1599","7:33:06.3018452
AM","helppane.exe","5088","CreateFile","C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_CValidator.H1D","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: HSN, ShareMode:
Read, AllocationSize: 0"
"3962","7:33:06.3783094
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"3964","7:33:06.3783443
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4023","7:33:06.3795928
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4025","7:33:06.3796222
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap","ACCESS DENIED","Desired Access: Read/Write"
"4447","7:33:06.3966701
AM","helppane.exe","5088","CreateFile","C:\ProgramData\Microsoft\Assistance\Client\1.0\en-US\Help_MValidator.Lck","ACCESS
DENIED","Desired Access: Generic Write, Read Attributes, Disposition: OpenIf,
Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: HSN,
ShareMode: Read, Write, Delete, AllocationSize: 0"
"7771","7:33:06.5515002
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings","ACCESS DENIED","Desired Access: Set Value"
"7780","7:33:06.5516340
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Hardware
Profiles\0001\Software\Microsoft\windows\CurrentVersion\Internet
Settings","ACCESS DENIED","Desired Access: Set Value"
"8057","7:33:06.5663258
AM","helppane.exe","5088","RegOpenKey","HKLM\System\CurrentControlSet\Services\WinSock2\Parameters","ACCESS DENIED","Desired Access: All Access"
"12266","7:33:06.8293570
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12273","7:33:06.8294774
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12279","7:33:06.8296092
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12286","7:33:06.8297190
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12352","7:33:06.8309935
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\AuthRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12359","7:33:06.8311111
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\AuthRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12443","7:33:06.8327937
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12452","7:33:06.8329401
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12470","7:33:06.8332393
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12477","7:33:06.8333477
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12482","7:33:06.8334343
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12489","7:33:06.8335475
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Root","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12507","7:33:06.8338436
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\SmartCardRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12514","7:33:06.8339520
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\SmartCardRoot","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12600","7:33:06.8356564
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12609","7:33:06.8358075
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12631","7:33:06.8362011
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12638","7:33:06.8363098
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12643","7:33:06.8363950
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12650","7:33:06.8365163
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12716","7:33:06.8388870
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12725","7:33:06.8390381
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12743","7:33:06.8393406
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12750","7:33:06.8394929
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12755","7:33:06.8396292
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12762","7:33:06.8397385
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\CA","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12812","7:33:06.8406562
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12821","7:33:06.8408079
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12843","7:33:06.8412130
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12850","7:33:06.8413283
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12860","7:33:06.8415091
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12867","7:33:06.8416161
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12897","7:33:06.8422094
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12906","7:33:06.8423567
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12924","7:33:06.8426592
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12931","7:33:06.8427668
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12936","7:33:06.8428520
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12943","7:33:06.8429607
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"12989","7:33:06.8437733
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"12998","7:33:06.8439197
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13020","7:33:06.8443399
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13027","7:33:06.8444491
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13032","7:33:06.8445349
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13039","7:33:06.8446427
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13057","7:33:06.8449383
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13066","7:33:06.8450808
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\TrustedPeople","ACCESS
DENIED","Desired Access: Read/Write, Delete"
"13084","7:33:06.8453855
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13091","7:33:06.8454948
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13096","7:33:06.8455817
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13103","7:33:06.8456895
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\TrustedPeople","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13360","7:33:06.8847073
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13378","7:33:06.8854409
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13401","7:33:06.8858331
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13408","7:33:06.8859491
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13413","7:33:06.8860396
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13420","7:33:06.8861466
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13438","7:33:06.8864458
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13447","7:33:06.8865888
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13473","7:33:06.8869193
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13481","7:33:06.8870316
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13492","7:33:06.8871369
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"13501","7:33:06.8872763
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\trust","ACCESS DENIED","Desired Access: Read/Write, Delete"
"15712","7:33:06.9448546
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15713","7:33:06.9449909
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15773","7:33:06.9478997
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"15780","7:33:06.9480391
AM","helppane.exe","5088","CreateFile","C:\Windows\inf\setupapi.app.log","ACCESS
DENIED","Desired Access: Generic Read/Write, Disposition: OpenIf, Options:
Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode:
Read, AllocationSize: 0"
"16197","7:33:06.9684045
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16206","7:33:06.9685579
AM","helppane.exe","5088","RegOpenKey","HKCU\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16228","7:33:06.9689521
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16235","7:33:06.9690647
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16245","7:33:06.9692675
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16252","7:33:06.9693773
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16282","7:33:06.9698927
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16291","7:33:06.9700371
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Policies\Microsoft\SystemCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16309","7:33:06.9703408
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16316","7:33:06.9704498
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16321","7:33:06.9705378
AM","helppane.exe","5088","RegOpenKey","HKLM\Software\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"
"16328","7:33:06.9706459
AM","helppane.exe","5088","RegOpenKey","HKLM\SOFTWARE\Microsoft\EnterpriseCertificates\Disallowed","ACCESS DENIED","Desired Access: Read/Write, Delete"

Jim,

To check if this is Permissions problem, you may use Process Monitor from Microsoft.

Process Monitor v1.12:
http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

Run Process Monitor and start monitoring. Start Help and support, and see if there are any ACCESS DENIED events registered in Process Monitor.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I did some testing and created a new account. The problem still exists under
a new login.

I enabled the Administrator account and logged in under that profile. The
help worked fine but I got a warning when I first logged in about the account
being a temp account.

I wonder if it is a security issue or a reg setting in the current
user/default user that is causing the problem.

I do not have DreamWeaver installed. I have tried to run the fixes for that
as a possible fix.

1) The exact problem that the help is in plain text. No images, no links,
.... View source shows XML source but when I do it on another machine it is
HTML instead of an XML Document.

2) When I click on ask I get "__elbasuer__Use Windows Remote
Assistance%25systemroot%25\system32\msra.exeClick to open Windows Remote
Assistance to get help from a friend or to offer help.Post a question or
search for an answer online in Windows communitiesGo to www.microsoft.com and
search for "Windows communities".For technical assistance, contact Microsoft
Customer SupportGo to www.microsoft.com and search for "customer support"
online.Search the online Knowledge BaseGo to www.microsoft.com and search for
"knowledge base" for help with specific problems."

3) When I click on the magnifying glass(Search Now) I get "Help Topic Not
Found
This content under construction
We were unable to retrieve the requested topic."

What is the exact problem you're facing with Help and Support? Do you have Dreamweaver installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


The below did not fix the problem. Any other suggestions?

:

See if fixing the "Content Type" settings for XML and other file types helps. See this page for a fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


"Martin" <[email protected]> wrote in message news:[email protected]...

 

[Ramesh, MS-MVP]

May be you can create another user account with admin privileges, if you don't mind losing the customizations in the existing profile. That's the easiest option I can think of.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I went through all the security errors and added my name instead of the
administrators group. Help started working. I believe the Administrator and
User groups are corrupt. Is there a way to check the GUIDs on these 2 groups
and see if they are invalid or in error? Should I reinstall to fix all this
mess? That will not be fun!

 

[djdaisy]

I have tried following you discussions here and will also try the Monitor as well. However, I have just activated the Guest log-on feature (was always logged on to Vista as Administrator) and checked the "Help and Support" feature here. This apear to work OK as a guest. Logging off and back in as Admin I have the same poblem with the Help and Support not working. Any ideas? Or would the above process be the best? As you say I could activate as much control to a new user account as possible.