Help and support not on start menu window

[Phyllis]

I just got a new computer with Windows XP Pro installed. I clicked on start
and looked for 'Help & Support' and it is not there with 'search' and 'run'.
Went to properties, to advanced and there is no Help and Support to check to
make it appear there. How do I fix this?

 

[Leonard Grey]

Control Panel > Taskbar and Start Menu > Start Menu tab > Customize
button > Advanced tab > 'Start menu items'.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazine
http://www.pcmag.com/article2/0,2817,2330952,00.asp

 

[Phyllis]

I did that and Help and support is not listed in Start Menu Items on the new
computer.

 

[Leonard Grey]

How about if you're at the desktop and you press F1?

If you snip previous messages when you reply I can't follow our
conversation, Phyllis.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazine
http://www.pcmag.com/article2/0,2817,2330952,00.asp

 

[db.·.. >]

you might try to go
to admin tools, then
services.

there, you will find a
number of services.

right click on the help
and support for the
properties.

then enable the automatic
option and also click start,
then close and retry your
query.

--------------

incidentally, if you are new
to the area of services, do
not modify any of them
unless you experience a
problem in the future, similarly
to the one you have just
experienced.

 

[Phyllis]

I have Help and support on my machine. It is set in services as automatic
and it is started. However, I just do not have the link to Help and Support
on my start menu window where I am used to having it, by 'search' and 'run'.
I can get to it if I go to help on any open window but have been used to
accessing it when I need help from the start menu. I just tried and can
access it from the desktop with the F1 button. Was not aware of that
function.