Help and Support Icon always in system tray

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Guest

I would be very grateful if anyone could help me out with this problem.

When i load up the computer I always get the Help and Support Icon in the
system tray. A bubble appears every so often stating that the system has
detected a number of actrive spyware applications that may impact the
performance of the computer. Click the icon to get rid of unwanted spyware by
downloading an up-to date antispyware solution.

When i click on this bubble it takes me to the following web page - this you
have to register to and then pay for.

http://antivermins.com/?aff=321.

I have Zonelabs firewall and Lavasoft Adaware which all are up to date and
have found nothing. I have also run the stinger tool which also doesnt find
anything.

This problem is really annoying and I would be very gratefull if anyone
could help.

Many thanks.
 
Pete said:
I would be very grateful if anyone could help me out with this problem.

When i load up the computer I always get the Help and Support Icon in the
system tray. A bubble appears every so often stating that the system has
detected a number of actrive spyware applications that may impact the
performance of the computer. Click the icon to get rid of unwanted spyware by
downloading an up-to date antispyware solution.

When i click on this bubble it takes me to the following web page - this you
have to register to and then pay for.

http://antivermins.com/?aff=321.

I have Zonelabs firewall and Lavasoft Adaware which all are up to date and
have found nothing. I have also run the stinger tool which also doesnt find
anything.

This problem is really annoying and I would be very gratefull if anyone
could help.

Many thanks.
Click to expand...

Hi Pete,
Go through the instructions here and get rid of it:
http://www.bleepingcomputer.com/forums/topic69886.html
HTH.
Let us know.
Regards,
nass
 
nass said:
Hi Pete,
Go through the instructions here and get rid of it:
http://www.bleepingcomputer.com/forums/topic69886.html
HTH.
Let us know.
Regards,
nass
Click to expand...


Nass,

Many thanks for getting in touch with a resolution.

I followed the instructions of how to get rid of the problem and so far so
good. I have rebooted my machine a couple of times now and the problem hasnt
come back, so fingers crossed.

Thanks again for your help, its much appreciated.
 
Pete said:
Nass,

Many thanks for getting in touch with a resolution.

I followed the instructions of how to get rid of the problem and so far so
good. I have rebooted my machine a couple of times now and the problem hasnt
come back, so fingers crossed.

Thanks again for your help, its much appreciated.
Click to expand...

Glad you got it sorted and thanks for the feedback, here is an utility to
use to scan for malwares:
http://www.safer-networking.org for Spybot S&D free use it and update the
definitions and run a scan on your computer from time to time.
HTH.
Regards,
nass
 
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