help and support doesnt work

[PJ Lightning]

Help. What do you do when the thing that doesnt work is
the help and support?. When I click on it it just loads
the border of the window and then freezes. It's a brand
new computer.

 

[Carey Frisch [MVP]]

Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

If the above repair does not work:

Go to Start > Run and type in: helpctr -regserver

To reinstall Help and Support:
Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.

Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

-------------------------------------------------------------------------------------------


| Help. What do you do when the thing that doesnt work is
| the help and support?. When I click on it it just loads
| the border of the window and then freezes. It's a brand
| new computer.

 

[PJ Lightning]

Guess I'll have to reinstall, the other repair didn't
work. Thanks for the help.

 

[Jim Harkins]

Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

[Courtesy of Doug Knox, MS-MVP]

If the above repair does not work:

Go to Start > Run and type in: helpctr -regserver

....and this kinda leaves some of us hanging. When I tried that, my
pooter yapped something to the effect that "helpctr -regserver" was
available to WinXP Pro users, not us po' folks using XP Home...