Help and Support and system restore will not load - error message

[Bondpwk]

I keep getting a message that comes up when trying to access help and support
and system restore, all my services are not working properly anymore and do
not know why...
the message is
"The application or DLL c:\windows\system32\mls31.dll is not a valid windows
image" keeps poping up whenever trying to access system restore or windows
help..
Any help would be appreciated...

 

[Gerry]

Your error message may not be correctly copied by you!

The file is msls.dll not mls31.dll!

Try Start, Run, type "sfc /scannow" without quotes and hit Enter.

Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe)
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747

You will need your Windows XP CD. You may encounter problems if your CD
does not include SP3 as seems likely.

Read this link as it contains a way forward if you have no CD
http://ask-leo.com/i_dont_have_an_installation_cd_for_windows_xp_what_if_i_need_one.html

If you need to point to a folder, instead of I386 I would try dllcache.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Rey Santos]

Try running sfc /scannow
http://ask-leo.com/what_is_the_system_file_checker_and_how_do_i_run_it.html

 

[Bondpwk]

Will scannow possible repair the problem ? and then try to run it again ? I
will try later when I get home from work..any other suggestions will be
greatly appreciated

 

[Elmo]

I keep getting a message that comes up when trying to access help and support
and system restore; all my services are not working properly anymore and I do
not know why...
the message is
"The application or DLL C:\Windows\System32\mls31.dll is not a valid Windows
image" keeps popPing up whenever trying to access system restore or Windows
help..
Any help would be appreciated...

Try one of these free online virus scans:

This one has a choice of a Quick or a Complete check
http://www.pcpitstop.com/

Symantec
http://security.symantec.com/default.asp?productid=ssr&langid=ie&venid=sym

<url:http://security2.norton.com/us/home.asp?j=1&venid=sym&langid=us&plfid=20&pkj=IHBEXIBVEMBQAUWZKTK>
then click the Security check link.

http://housecall.antivirus.com/ free online virus scan

http://www.ewido.net/en/

http://www.pandasoftware.com/products/activescan.htm

 

[Bondpwk]

The scannow has allowed me to run system restore again, however, every time I
try to get it to restore to a certain date no matter how far back I go it
comes up with the error that the system restore did not take, try another day
etc, i did try to restore to an earlier date without any luck either in safe
mode. I assume the files are all corrupted ?

 

[Gerry]

You could try using System Restore in Safe Mode. If that does not work
post details of your anti-virus and anti-spyware arrangements. Also
advise which firewall you are using. Certain software can interfere with
restoration.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bondpwk]

Safe mode restoration did not allow a restore either. I use Mcaffee.

 

[Elmo]

The scannow has allowed me to run system restore again, however, every time I
try to get it to restore to a certain date no matter how far back I go it
comes up with the error that the system restore did not take, try another day
etc, i did try to restore to an earlier date without any luck either in safe
mode. I assume the files are all corrupted ?

Have you tried this?

System Restore fails to restore:
http://bertk.mvps.org/html/srfail.html

 

[Gerry]

What exactly is your McAfee version?

Can you be more specific about the error message i.e. post a copy of
what appear in the System log of Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~