Hacked? Can no longer open web pages, view e-mail, use help and s

[Guest]

Since Friday, my system using xp home can no longer open web pages,view
e-mail using outlook express, use help and support, or access system restore.
All other applications work with no problem. When trying to use help and
support a message box opens that says: The application or DLL
C:\Windows\system32\mshtml.DLL is not a valid windows image. Please check
this against your installation diskette.

need help

thanks in advance,

Jim

 

[Carey Frisch [MVP]]

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| Since Friday, my system using xp home can no longer open web pages,view
| e-mail using outlook express, use help and support, or access system restore.
| All other applications work with no problem. When trying to use help and
| support a message box opens that says: The application or DLL
| C:\Windows\system32\mshtml.DLL is not a valid windows image. Please check
| this against your installation diskette.
|
| need help
|
| thanks in advance,
|
| Jim

 

[Guest]

How can these be downloaded to a system that cannot open Internet Explorer?

 

[Malke]

How can these be downloaded to a system that cannot open Internet
Explorer?

By getting them from another computer that has an Internet connection.
Put the utilities on a usb thumbdrive or burn a cd-r. If you live all
by yourself in an isolated area and can't do this, have a friend get
the utilities for you and send them in an email. Or contact Microsoft.
There is no charge for support related to Windows Updates.

Windows Update support
http://support.microsoft.com/oas/default.aspx?&gprid=6527&
Unlimited support requests are included at no charge
(866) 834-8317

Malke

 

[Guest]

Thanks to all. I think the problem came from updates that conflicted with
some HP software. I uninstalled SP2 and everything now works fine.

 

[Guest]

Thanks to all. The problem was rectified by uninstalling SP2. Now
everything works like normal once again.